WiFi Heros Reviews 

272
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and extremely knowledgeable during every single visit to the property. Many people emphasize that the professional engineers always arrive promptly on time and handle all technical equipment with great care. The overall service provided is consistently described as highly efficient, completely professional, and smoothly executed from start to finish. Consumers deeply appreciate how thoroughly the dedicated team explains complex technical setups and tests everything beforehand. Local people also highlight the dependable nature of the work, noting that network installations are exceptionally tidy and carefully tailored.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more

Rated 5 out of 5 stars

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more


Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(272)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steven was brilliant

Steven was brilliant, checked everything and identified the fault, repaired it and made certain that everything was up to speed before leaving.
If you are planning an order with WiFi Heroes I would definitely recommend asking that Steven does the install for you.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

100% Would Recommend

WiFi heroes were incredibly prompt and efficient when setting up my wifi. From the first phone call to installation was less than 4 days. Steven arrived in the morning and had finished the installation within 2 hours and explained everything that he had done with clarity.

Thanks to Steven and the WiFi heroes team. Keep up the solid work

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Excellent experience getting WiFi Heros to help with our home WiFi setup. I had made a mess of everything trying to do it myself and they got it sorted quickly at a decent price. Steven helped install it and he was very kind, kept me aware of what was happening, and stayed around to make sure we were getting good connections everywhere.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Steven went above and beyond the call…

Steven went above and beyond the call of duty. Excellent from start to finish. Polite, prompt and quick thinking to pick up some extra parts prior to coming for the job. Could not recommend more highly.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Samuel and Matt from WiFi Heros did a…

Samuel and Matt from WiFi Heros did a great job setting up the internet connection to my garden office. Zero fuss, neat work and very professional throughout. They've also been very responsive post-installation. Highly recommend these guys, having shopped around for quotes from others for some time before.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Dale and Joe are excellent

Today WiFi Heros sent Dale and Joe to help us. They arrived on time and were polite, communicated throughly and solved the issue promptly. They then stayed on and ensured all our devices connected to the WiFi ok. Thanks so much. I would highly recommend, they were excellent

24 May 2024
Unprompted review
Rated 5 out of 5 stars

All went to plan

All went to plan, arrived at agreed time, sorted a complex, at least I thought it was complex, arrangement combining 3 separate WiFi networks into one, bringing to life 2 dead cameras plus several other devices. Patience and determination figured in the visit, Matt was not going to be defeated! Very pleased customer.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

WiFi Issue

Had connection issue with WiFi that had been installed by WiFi Heroes. They arranged an appointment immediately and Matt the engineer came at the time arranged having confirmed his attendance 30 minutes before arriving. He diagnosed and resolved the problem (a chewed cable) within minutes. He also did a full refresh of the system. Matt was very professional, courteous and efficient. Excellent service.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Speedy professional service

Speedy professional service, everything worked well.
Engineers were great.
Thank you O'neil, Dale and Dante.

Team in the office were very quick to help resolve an Issue I had with the set up, was sorted the next day.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Wifi Heros and Matt in particular were…

Wifi Heros and Matt in particular were excellent yesterday. I have had issues getting Wi-Fi in my garden room - with a succession of people trying to get right. Matt did it straight away and also helped set up sky q mini box and checked all other sources etc - brilliant from him and Wi-Fi Heros

18 April 2024
Unprompted review

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