Wideum Reviews 

9
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Company

Written by the company

Wideum is a remote service technology company. Our Remote Eye, Process Eye and Picking Eye software lets field technicians get live expert assistance, follow guided procedures and pick hands-free from smartphones, tablets and smart glasses. We also sell smart glasses from RealWear, Vuzix, Epson, Rokid and Moziware, configured for our software with support included. More than 300 clients in 40+ countries use Wideum to cut downtime and travel costs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

4.3

All reviews

(9)

9 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Partners !!

I have been working with Wideum as a partner for over a year now, and I can attest that they have a very well-rounded and professional team. We are currently developing a picking project in Colombia, and the work delivered by the Wideum team has been impeccable

11 November 2026
Unprompted review
Rated 5 out of 5 stars

Excellent platform with a top human team

We've been working with Wideum as a distributor for many years, and our experience has been excellent. The products stand out for being feature rich and reliabe, but what truly makes the difference is the people behind them. Both the sales and technical support teams are always there when needed, with a friendly attitude, professionalism, and a genuine willingness to help, having always the customer at heart. It's a real pleasure working with them and feeling like they're part of our own team.

1 November 2026
Unprompted review
Rated 5 out of 5 stars

A trusted partner

Our experience working with Wideum has been very positive. Their team has shown great professionalism, knowledge and willingness to support us.
Recently, they helped us with a training session for one of our customers who purchased RealWear devices. The session was very useful to help them get familiar with the technology, understand its capabilities and get the most out of the Remote Eye solution.

We especially value their quick response, technical expertise and commitment to supporting customers beyond the initial purchase.

It is a pleasure to work with a partner who understands the importance of giving customers the information they need for a complete experience.
We look forward to continuing our collaboration!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Working with Wideum for 10 years, they highly recommended

I have been working with the Wideum team for about 10 years now and they come highly recommended. Wideum's solution set has this simplicity and ease of use which is hard to beat. The product and users experience has matured into a great solution set complemented by customer service and support that's been exceptional. A solution set and support beyond just remote support.

10 November 2026
Unprompted review
Rated 5 out of 5 stars

Great Solution and Support

We are working together with Wideum and their fast support is only one of the key propositions.
RemoteEye is working perfect and helped us with lots of customers.
ProcessEye is as easy to use as it only could be.

Looking forward to a long-term partnership.

Greets from Austria

9 November 2026
Unprompted review
Rated 5 out of 5 stars

Remote eye + Vuzix

Using Wideum for remote support with our Vuzix glasses has been a total game changer for our team. It works perfectly, and having hands-free, real-time help from our experts makes fixing things on-site so much faster. Super easy to use and definitely saves us a ton of time. Highly recommend!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Practical remote support, backed by a helpful team

We’ve had a positive experience working with Wideum. Their Remote Eye platform is a practical way to connect field teams with remote experts, and the team has been professional and helpful throughout our collaboration. I’d recommend Wideum to organisations looking to improve remote support for industrial work.

1 November 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look