ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
3.8
Great
985 reviews
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Good price ,good service and fast…
Good price ,good service and fast shipping.
Highly recommended
22 January 2025
Item as described - Good quality OEM.
Item as described. Item shipped from Italy to the USA. Prompt shipping and delivery. Fair pricing. Looking forward to future purchases. Thank You for a positive buying experience.
16 January 2025
Compare with other supplier
Compare with other supplier, your company ships faster than even north America company. And it is very good to send me email for delivery, so I don't really need to track my parts according the email.
18 January 2025
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Claimed they had stock
Claimed they had stock. Paid. Then they advise no stock and tried to sell us refurbished stuff.
20 January 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to learn about your dissatisfaction with your recent experience. Unfortunately, factors such as offline orders and simultaneous user access can occasionally result in parts selling out quickly.
Upon receiving your order, our customer care team promptly notified you of the discrepancy in the availability of the new units and proposed an alternative solution: the same part in refurbished condition, offered at a discounted price.
Since you opted not to proceed with the refurbished parts, the order has been canceled and refunded as per your request.
To address the inconvenience caused, we provided you with a discount code for use on your next purchase.
Please rest assured that we remain committed to improving our processes and minimizing availability discrepancies to ensure a better experience for our customers.
We hope to have the opportunity to serve you again in the future.
Kind regards,
Maria
Good Pricing an on time shipping.
28 December 2024
I have not yet received my order
Though my product was delayed due to being out of stock, I appreciate the excellent service provided throughout the process. Thank you for keeping me informed and ensuring everything was handled efficiently."
6 January 2025
Unprompted review
Great company
website is easy to use. i'm in a different country, but communication was flawless and quick despite that. all reps and friendly and provide accurate info. had an issue with shipping, no fault to WiAutomation, and they were extremely helpful and efficient with that as well.
2 January 2025
Unprompted review
My order was made with minimal effort
My order was made with minimal effort. They were shipped in a timely manner and arrived in excellent condition using DHL for transport.
16 December 2024
Very satisfied with all the order…
Very satisfied with all the order purchase process. Excellent attention and support, good price and quality product and fast time of delivery.
18 December 2024
Unprompted review
Speed
Speed. Warranty. Everywhere. is YOUR tag line. 4 Weeks it took you to deliver with promises of 10 working days max. Completely unacceptable in todays markets
19 November 2024
Unprompted review
Reply from WiAutomation
Dear Matt,
We sincerely apologize for the delay with your order and for the inconvenience you have experienced.
We are currently facing unexpected delays in goods transfer at our central hub, which has prevented us from dispatching your order within our regular shipping schedule.
As also reported on our website delays during transit can occasionally occur, which are beyond our control.
However, we pledge not to let such situations happen again in the future and thank you for your patience.
We hope to see you again on WiAutomation to offer you all the assistance needed.
Best regards,
Anna
we have order with WIAutomation
we have order with WIAutomation, they serves with kindly, fastest services. we hope to have more order in further, thanks.
17 December 2024
Unprompted review
Great service! Exceeded expectations
The purchase was made very easy and the delivery was quick.
13 December 2024
No shipping info - delayed
I ordered a 1188165 Phoenix Contact - PLCNEXT TECHNOLOGY STARTERKIT and never received an estimate date for the delivery. I received some answers from sales but nothing deterministic to understand the shipping date for the product purchased on 24, November, 2024.
24 November 2024
Unprompted review
Reply from WiAutomation
Dear Alexandre,
We sincerely apologize for the delay with your order and for the inconvenience you have experienced.
We are currently facing unexpected delays in goods transfer at our central hub, which has prevented us from dispatching your order within our regular shipping schedule.
However, please rest assured that our customer service team is closely monitoring your order and taking care of it.
We are prioritizing your order and keep you informed about its status soon.
We appreciate your patience and understanding.
Sincerely,
Sasha
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