WHOOP Reviews 4,820

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 1,698 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product to be a life-changing device, appreciating its ability to provide insightful data on strain, sleep, and recovery, which helps them optimize daily decisions and build good habits. People also highlight the ease of use and the continuous addition of new features. However, some people were dissatisfied with customer service, describing it as unhelpful, frustrating, and at times, nonexistent, with reports of false information and a lack of personal touch. There are also mentions of issues with the product's quality, such as devices breaking or becoming deformed, and concerns about the clarity of subscription terms and return policies.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the product as phenomenal,... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the app's ease... See more

Subscription

Customers had ambiguous experiences with subscription. Many reviewers expressed frustration with unexpected... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many consumers praise the product as phenomenal,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Cancelled after 2+ years. The data and insights are nice to have, but the overall value just isn’t there anymore. The subscription is expensive, especially when there are now smartwatches availab... See more

Rated 3 out of 5 stars

I would have given it 5 ⭐, Before I had a technical issue and even after many emails I have had absolutely no reply. Bad show for such a big company and has now made me not want to rely on it too much... See more

Rated 4 out of 5 stars

My Whoop is an integral part of my life, helping track strain, sleep and recovery. It's easy to use, intuitive and impactful. The AI coach is getting better. It's still a little repetitive at times bu... See more


Company details

Written by the company

Our mission is to unlock human performance. For as low as $17 a month, WHOOP provides unprecedented visibility into the relationship between physiology and performance, helping people reach their highest potential physically, mentally, and emotionally.


Contact info

  • One Kenmore Square, Suite 601, 02215, Boston, United States

  • whoop.com

3.2

Average

TrustScore 3 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Love everything about this app

Love everything about this app. It is THE most accurate fitness tracker out there, and tracks much more than just your exercise. Its ability to accurately track sleep, heart rate, HRV, blood oxygen levels, and so much more greatly outweigh the competition. The only reason it’s a 4/5 instead of 5/5 is because the membership is very expensive and I wish it was cheaper.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Very frustrating experience

Very frustrating experience. I paid for a service, and after a dispute process, I ended up losing both my money and access to the service.

Let that sink in — I paid, and got absolutely nothing in return.

Customer support basically said their hands are tied because the bank made a decision, which leaves me stuck with the loss. That’s not acceptable. A company should stand behind its customers, not hide behind a bank decision.

Offering to “reactivate” the account doesn’t fix the problem when I already paid and lost that money.

I would not recommend unless you’re okay taking the risk of losing your money with no real resolution.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

The Best Wearable on the Market

I've been using Whoop for 4 years and love it so much. It has helped me optimize my health and fitness, is a great tool to reach fitness goals and provides so much valuable insight from all the personal data it tracks. I've seen how it's evolved over the years, and you can really tell that the company and the individuals running it care about enhancing the experience with the consumer in mind. I love my WHOOP and recommend it to everyone looking to feel their very best.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Whoop has transformed my life and…

Whoop has transformed my life and helped me become a better athlete in my sport of bodybuilding. I know when my body is feeling tired and when I am sick or needing a better recovery day. Whoop is truly worth the purchase.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Changed my life at a time when my wife had cancer and was struggling and housebound. WHOOP helped me drill great habits when the chips were down in my life. Years later I’m still making decisions that are being influenced by the platform WHOOP gave me

9 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience whoop has been a…

My experience whoop has been a life-changing experience. With me being able to see in my workouts where I was overdoing it and how WHOOP helped me in the recovery and being able to give my body a break when all I thought just work out and everything will be OK. The WHOOP was easy to understand. It was easy to navigate, and it has been a staple in my everyday routine. I gave you a five star review because a six wasn’t available if you haven’t gotten a WHOOP yet what are you waiting for?

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been using whoop for about 3…

I have been using whoop for about 3 years now. I really love the data insights this product gives me and use this for performance and recovery. The band feels very light and I sometimes forget it’s even there. I would highly recommend this product.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Unpleasant experience

After a month of free trial got charged for a full year while i cancelled the membership 6 days before renewal. I received a return label and wasnt in the country to return it on time now $209 got taken out of my account

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very useful health/fitness monitoring app

Very useful app for monitoring health and fitness metrics. It helps a lot with planning and calibrating my fitness / training regime. For me it is definitely worth the cost. I have used Whoop consistently for about 6 years. My cardio fitness is in the top 5% for my age group.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Since 2022 and going on....

I have been using Whoop since 2022 and not going to stop anytime soon !!
I love it, it has changed my life and the way I plan my workouts and execution of my training sessions based on the data that I get from it.
A real game changer.

9 April 2026
Unprompted review
Rated 4 out of 5 stars

I've been a long term WHOOP user since…

I've been a long term WHOOP user since the 3.0 then 4.0 and now 5.0, I've seen how the analytics and insights have upgraded over time. I am disappointed that I had to give up a big collection of colored bands when I swapped from 4.0 to 5.0 and the 5.0 doesn't have that many choices. I also noticed the quality of the 5.0 straps is lower than the 4.0; sometimes they slip off or don't stay in place properly. Otherwise, I'm happy with it as a product.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Paid Extra, Got Nothing

On Saturday, April 4, 2026, I ordered a WHOOP 5.0 Device via the WHOOP website and paid extra for delivery within 2–3 days. It has now been 5 days, and I have received no update whatsoever. There is no shipping confirmation, no status update, and no communication at all.

This raises a very simple question: why charge extra for expedited delivery if it is not honored? Paying more is meant to ensure faster and more reliable service, not complete silence. Failing to meet a clearly stated delivery timeframe while providing zero communication is unacceptable and reflects very poor service.

I am extremely dissatisfied with the customer service and expect immediate clarity regarding the status of my order, a concrete delivery date, and appropriate compensation for the failure to deliver the promised service.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

3Year User - very happy

I have been using Whoop for over 3 years. The frequent firmware updates and updates to the software, introducing new features ensure it is an extremely useful health and fitness monitoring tool. The data it collects is extremely accurate when compared to other external monitoring tools. It has enabled me to improve my sleep, lower my resting heart rate and improve my endurance.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Have been using whoop for about 4 years…

Have been using whoop for about 4 years and find it useful to track and improve my health. Without whoop I would have no idea on what my HRV, resting overnight heart rate and VO2 was. Also found it useful improving and tracking my deep and REM sleep.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely fitness wearable

I've been using whoop for over 5 years and it has been a great experience so far. I love how detailed it is, for me the more data the better. The new AI feature is really nice, it's like having a personal health and fitness coach

8 April 2026
Unprompted review

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