I ordered the stuffs for my daughter. The shipping was so quick and materials of the clothing so good but one of the singlet was slightly damaged and as soon as we get it We emailed them and they as... See more
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Review summary
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The customer service representative that helped me was Elise. I explained a situation I had and responded to every single one of my emails!! She helped solve my problem by getting White Fox management... See more
Company replied
Initially, it was a frustrating experience because we made a purchase and the email address had an error which prevented us from obtaining an Order No. which prevented us from being able to make any r... See more
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Have made a few orders with white fox and always very happy with my purchases! This time I’d forgotten to change my delivery address after recently moving and the white fox team responded straight aw... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.1
Average
17K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely terrible customer service
Absolutely terrible customer service. Recieved item with stains all over it and threads pulled. Asked me to send it back before I could receive any compensation. Which is a huge hassle when its not my fault. Kept sending automated copy and paste emails to me rather than listening to my concerns. Cidalia was very unhelpful.
15 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Katie!
Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience and understand how disappointing this must have been.
After reviewing your case, we can see that our Customer Service team has assisted you in line with our store policies regarding faulty items. As part of this process, we do require items to be returned for assessment before a resolution can be finalised, which allows our team to thoroughly review and address the issue.
We apologise if this process felt frustrating or inconvenient, as this is never our intention. Your feedback has been noted and will be shared with our team as we’re always looking to improve our customer experience.
Kindest,
White Fox
Kyla was fantastic
Kyla was fantastic, very helpful and informative.
Enabled me to return an item which was just over the returns date.
15 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Kerry!
We’re so glad to hear Kyla was able to help and make the process easy for you.
We really appreciate your feedback and are happy we could get this sorted for you!
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your lovely feedback Olyvia!
We’re so happy to hear you had a great experience and that our team was able to help you quickly.
We really appreciate you taking the time to leave this, it means a lot!
Kindest,
White Fox
Absolutely disgusting customer service
Absolutely disgusting customer service. A £76 dress arrives ripped and full of fake tan. Asked to submit return and ignored all my email requests - now when logged in it now says item not able to be returned.
This will be escalated through my bank.
Avoid at all costs
7 April 2026
Unprompted review
Reply from White Fox Boutique
Hi LM,
Sorry to hear about your experience and the frustration caused.
We understand how disappointing this would be if the item arrived in that condition, and you’ve had difficulty getting a response regarding your return.
Please also reach out to info@whitefoxboutique.com
with your order details and reference this review so we can look into this further and assist you as quickly as possible.
Kindest,
White Fox
Elise was very helpful in solving the problem
Elise was very helpful in solving my issue responded very quickly and addressed the problem. She was very warm & friendly over email I had a very pleasant experience with the support team, thank you Elise!
10 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Lauren,
Thank you so much for your kind feedback — we’re really pleased to hear Elise was able to assist you and resolve your issue quickly.
We’ll be sure to pass your lovely comments on to her and the wider team. It means a lot to know you had a positive experience with our support team.
Kindest,
White Fox
I was emailing regarding a parcel and…
I was emailing regarding a parcel and was assisted by Deri. She was incredibly helpful and kind, and made me feel genuinely cared about throughout the process. She took the time to listen to my concerns, responded clearly and promptly. Her professionalism and friendly approach really stood out, and it made what could have been a stressful situation much easier. I truly appreciate her support and excellent customer service.
10 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Star,
Thank you so much for taking the time to share your feedback — we’re really pleased to hear Deri was able to assist you and make the process a more positive experience.
It’s always great to hear when our team can provide clear, prompt and caring support, and we’ll be sure to pass your kind words on to Deri and the wider team.
Kindest,
White Fox
Hidden costs and poor transparency
My order arrived damaged, and to be fair, customer service handled that part well. However, about a week later, I received an unexpected 29 CHF invoice from FedEx.
At checkout, it clearly stated that “taxes and duties are included.” At no point was it mentioned that additional fees, such as a 22 CHF handling fee from the courier, could still apply. Being told afterward by customer service that there may be extra customs charges or courier fees that they are not responsible for feels very misleading and unfair, especially as this was not disclosed anywhere during checkout.
In my experience ordering to Switzerland, when taxes and duties are stated as included, they are fully covered. Otherwise, websites clearly indicate that additional charges may apply. I have also never been charged a separate handling fee when ordering through FedEx before.
On top of that, although the item arrived damaged, I still had to pay part of the return costs myself. Combined with the 13 CHF shipping fee and the unexpected 29 CHF charge, I’ve now paid 43 CHF plus return costs for an item I couldn’t even keep.
Since White Fox chose to ship with FedEx, these additional handling fees should either be clearly disclosed at checkout or covered by them. Overall, I find the handling of this situation very disappointing and misleading, and I would not have placed the order if this had been made clear.
14 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Chloe,
We’re so sorry to hear about your experience and completely understand your concerns.
Our customer service team is currently investigating this for you and will be back in touch as soon as possible with a resolution.
We really appreciate your patience.
Kindest,
White Fox
A parcel never arrived
A parcel never arrived, I spoke to customer service who said they will replace it. They sent me out the wrong parcel and asked me to return it, I returned it via there Royal Mail tracking and label. Since then they have ignored email after email. Still no parcel and a lot of water time
1 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Baz! Thanks for sharing your experience. We’re really sorry to hear there was an issue with your order — this is not the level of service we aim to provide.
We’d like to look into this further and get it resolved for you as quickly as possible. Please reach back out to our Customer Service team with your order details so we can investigate and assist you directly.
Kindest,
White Fox
Very helpful thank you so much💕
13 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Stephanie, thank you so much for your lovely message.
We’re really glad we could help!
Kindest,
White Fox
Super nice and understanding.
13 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Alyza,
Thank you so much for your kind feedback — we really appreciate it.
We’re glad we could assist and support you through your enquiry. If you need anything else, please don’t hesitate to reach out.
Kindest,
White Fox
Awful sizing, awful return policy
One sweatshirt we ordered fits, the second of the same size was way bigger. The return policy for only store credit is awful considering you pay $9.95 to return. Don't ever order directly through the company! I predict they won't last long. The quality of the clothing isn't worth the hassle.
10 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Kris,
Thanks for taking the time to share your feedback. We’re sorry to hear that one of your sweatshirts didn’t fit as expected — that’s definitely not the experience we want for our customers.
We understand your frustration regarding our returns process and the return shipping fee, and we appreciate you sharing your concerns. Your feedback has been passed on to our team for review.
If you’d like us to look into your order further, please feel free to reach out to our Customer Service team with your order details and we’ll be happy to help.
Kindest,
White Fox
Tyla helped me out by changing my…
Tyla helped me out by changing my address from my old house to my current house. She was very helpful and kind and replied fast and efficiently.
13 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Maleah,
Thank you so much for your lovely feedback — we’re really pleased to hear Tyla was able to assist you quickly and make the address change smoothly for you.
We’ll be sure to pass your kind words on to her and the wider team.
Kindest,
White Fox
Amazing quick and efficient
12 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Kate,
Thank you so much for your kind feedback — we really appreciate it!
We’re so glad you found the service quick and efficient. If you ever need anything else, please don’t hesitate to reach out.
Kindest,
White Fox
Order #AUS6120050
Order #AUS6120050 — I had a really disappointing experience. I’ve ordered from this company before with no issues, but this time I never received my order for my daughter. I was in contact with customer service via email, and they eventually stopped responding altogether. I was told I would receive either a refund or store credit, but neither was ever provided. This has been extremely frustrating and unacceptable.
4 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Maya,
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We can see that our Customer Service team has been in touch and your enquiry has now been resolved in line with our policy.
If you still have any outstanding concerns or feel this hasn’t been fully resolved, please don’t hesitate to reach back out so we can review it further for you.
Kindest,
White Fox
DO NOT ORDER FROM THERE
DO NOT ORDER FROM THERE! Biggest scam! Been waiting for a reply about a refund which almost two weeks ago. It was such an experience order! Absolutely livid
31 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Primrose,
We’re really sorry to hear about your experience — this is not the level of service we aim to provide.
We’ve flagged this with our Customer Service team, and they will be back in touch with you as soon as possible to assist further with your enquiry.
Kindest,
White Fox
My order arrived and the quality was…poor
My order arrived and the quality was terrible. Thin, cheap material and the sizing was completely off. I’ve had better from SHEIN.
They will not refund you, must be a store credit and then if you don’t use it within 12 months, poof, gone. They take your money, keep the clothes you returned.
Terrible customer service
Update - White Fox claim their returns policy is clearly stated on their website. I’ve never encountered a company that refuses to refund items bought online, in fact in the UK consumers are protected by distance selling laws which legally require online purchases to be refunded if returned within 14 days, no questions asked. If the customer can’t physically see the product they are buying at the point of purchase, how can you refuse a refund once they realise the quality is not as advertised? White Fox returns policy is scraping the bare minimum required by Australian consumer rights laws, no customer service here, just greed
10 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Lorna! We’re sorry to hear that you feel this way and that the items didn’t meet your expectations.
We always aim to provide high-quality products and a positive experience for our customers, so it’s disappointing to hear this feedback.
In regard to our returns process, our policy is clearly available on our website prior to purchase, including information about store credit and return conditions.
We appreciate you taking the time to share your feedback, and it will be passed on to the relevant team for review.
Kindest,
White Fox
Ordered their smallest size
Ordered their smallest size and sweatshirt is way too big for my 12 year old. Returned but they will only give me store credit even with tags on and never been worn. I paid for the shipping back too and still no refund.
Should have known not to purchase from a company with a no refund policy.
1 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Kurtis,
Thanks for taking the time to share your feedback. We’re sorry to hear the sizing didn’t work out for your daughter — we understand how disappointing that can be.
As outlined in our returns policy, we’re only able to offer store credit for change-of-mind returns, even if items are unworn and have tags attached. We also appreciate your comments regarding return shipping costs, and we understand your frustration.
Please note that our clothing is designed and sold in women’s sizing, which may differ from children’s sizing.
If you’d like us to double-check the status of your return and store credit, please feel free to reach out to our Customer Service team with your order details and we’ll be happy to assist further.
Kindest,
White Fox
No flexibility on returns
I accidentally hit the button on a large order and then right away realized I had something wrong about the order and no way to cancel it! I emailed right away and they replied "no way to cancel and you can have store credit only." They do not offer any $ refunds. It is on their website so that is my fault for not diving deeper, but I couldn't believe they wouldn't make an exception since they should have the ability to edit an order before it's shipped. Just crazy in this day and age it's this way!
8 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Stephanie,
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when an order is placed in error.
As outlined in our policy, once an order has been placed and is being processed, we’re unable to cancel or amend it, and we’re only able to offer store credit for eligible returns in cases of change of mind.
We appreciate your comments regarding this process and will pass your feedback on to the relevant team for review.
Kindest,
White Fox
Refusing refund they’re obligated to give
A hoodie I purchased developed a hole after two short wears. It was within 30 days. I contacted them and explained the item is faulty. They are refusing a refund. They’re in total breach of the UK Consumer Rights Act. Avoid this company at all costs! Cheap tat.
Also, White Fox’s response to my review is a lie. The last communication I had with them, I told them I’d be taking it further. They didn’t even respond.
11 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Amber,
We’re sorry to hear about your experience and that your hoodie has developed an issue after a short period of wear. This is not the standard we aim to provide.
We can see that our Customer Service team has already assisted you in line with our store policies. However, if you would like this case to be reviewed further, please don’t hesitate to reach back out to our team with your order details and supporting images so we can take another look for you.
Kindest,
White Fox
This white fox online shop is totally…
This white fox online shop is totally rip off customer. They are send you too big size and when you try to get the right size they can’t accept the cloths because they return policy and they give store credit half of the money you spent. Don’t waste your money on this company.
9 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Manveer,
We’re sorry to hear you feel this way! Our size guide is always available on the website to help with choosing the best fit, and our Customer Service team is happy to provide sizing recommendations if needed.
Kindest,
White Fox
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