I ordered the stuffs for my daughter. The shipping was so quick and materials of the clothing so good but one of the singlet was slightly damaged and as soon as we get it We emailed them and they as... See more
Company replied
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Review summary
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The customer service representative that helped me was Elise. I explained a situation I had and responded to every single one of my emails!! She helped solve my problem by getting White Fox management... See more
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Initially, it was a frustrating experience because we made a purchase and the email address had an error which prevented us from obtaining an Order No. which prevented us from being able to make any r... See more
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Have made a few orders with white fox and always very happy with my purchases! This time I’d forgotten to change my delivery address after recently moving and the white fox team responded straight aw... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.1
Average
17K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love white fox it’s an amazing…
I love white fox it’s an amazing company! I would just like to say thank you so much to olesya she provided the most amazing customer service and was so kind to me.
17 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback, Megan.
We’re really happy to hear you love White Fox and had such a positive experience with Olesya. It’s great to know she provided amazing service and was so kind and helpful throughout your interaction.
We will be sure to pass your kind words on to her, as we know she’ll really appreciate it.
Thank you again for taking the time to share this.
Kindest,
White Fox
NON DELIVERY OF ORDER AND WHITEFOX JUST IGNORE ALL COMMUNICATIONS
Parcel delivered to wrong property , we have proved it has been delivered incorrectly and they just ignore any requests. The customer service and communication is the worst I have have experienced. They do not reply to emails and renege on any information provided about sending a replacement order , absolutely shocking company , my recommendation would be DO NOT BUY FROM WHITEFOX , GO ELSEWHERE TO PURCHASE AND SAVE YOUR MONEY
1 April 2026
Unprompted review
Reply from White Fox Boutique
Hi E Charlesworth,
We’re really sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We understand how frustrating this situation must be, especially when it comes to delivery issues and communication. Please note that once parcels leave our warehouse, delivery is managed by the courier, and unfortunately, we do not have control over how or where items are delivered.
Could you please reach out to our Customer Service team with your order number so we can look into this for you as a priority and assist further where possible?
Kindest,
White Fox
Amazing quality at reasonable prices
Amazing quality at reasonable prices - I love everything I've purchased from here! I placed an order yesterday with standard delivery, so wasn't expecting it til the middle of the week. I've just had a notification to say it's coming today, so I'm very happy. Thanks again :D
20 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback, Lauren.
We’re really happy to hear you love your purchases and have been pleased with the quality and pricing. It’s great to know your recent order is arriving sooner than expected too!
We truly appreciate your support and kind words, and we hope you continue to enjoy shopping with us.
Kindest,
White Fox
Great Customer Service
Tereza was helpful with my enquiry and assisted with quick responses even when mine were delayed
31 March 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind feedback, Heidi.
We’re really pleased to hear that Tereza was able to assist you and provide quick, helpful responses throughout your enquiry. We’ll be sure to pass your lovely comments on to her.
We truly appreciate you taking the time to share your experience.
Kindest,
White Fox
Fabric faulty
Wore dress once, fabric went completely bobbly. They will not refund me or offer a compensation. Ridiculous.
19 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Holly,
Sorry to hear about your experience with the dress.
We can see our Customer Service team has assisted you in line with our store policy, however we understand your disappointment and have passed your feedback on for review.
If you need any further assistance, please reach out to info@whitefoxboutique.com with your order details.
Kindest,
White Fox
Refund not received after a compliant return: very disappointing experience
I am extremely disappointed with my experience with White Fox.
I returned a pair of pants and a hoodie on April 3, in perfect condition with tags attached, fully complying with their return policy. I even received an email confirming that my return had been received and was awaiting quality control verification.
However, more than two weeks later, I still have not received either a refund or store credit. This delay is unacceptable, especially since they have already confirmed receipt of the items.
I have respected all their requirements, so I expect the same level of seriousness in return. The lack of communication and the excessive delay make this experience particularly frustrating.
Based on this situation, I would not recommend this brand, especially regarding their handling of returns and refunds.
19 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Severine,
Sorry to hear about your experience and the frustration caused by the delay in receiving your refund/store credit.
We understand how disappointing this would be, especially as your return has already been confirmed as received.
Please also reach out to info@whitefoxboutique.com with your order details so we can look into this further and ensure it is resolved for you as quickly as possible.
Kindest,
White Fox
Terrible Customer Services order number…
Terrible Customer Services order number UK2303301. After confirming with the delivery company that my return has been delivered to White fox on the 27th of March. The customer service team is now ignoring my emails and refusing to refund me. Loved the brand but will not order from them again if this is how they treat their customers.
18 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Megan! We’re sorry to hear about your experience and understand your frustration regarding your return and refund.
This is not the level of service we aim to provide. Once a return has been delivered, it does still require processing and inspection before a refund can be issued, however we understand your concern about the delay and lack of response.
Please reach out to us at info@whitefoxboutique.com with your order details and reference this review so we can urgently look into this and assist you further.
Kindest,
White Fox
I have contacted them 5 times as I have…
I have contacted them 5 times as I have created a return and it then said the return was under review. 6 days later still no update, no returns label and no solution.
My order is saying "already returned" when it isnt.
No processes, no working system, no customer service.
13 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Andreia! We’re really sorry to hear about your experience and understand how frustrating this must be.
This is not the level of service we aim to provide, and we apologise for the delay in your return being reviewed and the confusion with your order status.
Please reach out to us at info@whitefoxboutique.com with your order details and reference this review so we can urgently look into this and assist you further.
Kindest,
White Fox
Wish i could give ZERO stars
Wish i could give ZERO stars! The worst customer service on the planet! Good luck getting a phone number or muchless a human!!! I received damaged items - One with a big white spot that was not treatable. It was the color pigment of the hoodie and a tee that was an irregular. Total box cut that was so off! They received my items back over 10 days ago and are still "escalating" it! WTF Don't waste your time or money with this shitty so called company! First and last order with Shitty Fox! Its all AI NON existent customer service!
17 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Nikki! We’re really sorry to hear about your experience and understand your frustration.
This is not the level of service we aim to provide, especially when it comes to faulty items and delays in resolution. Please note that once returned items are received, they may require inspection before a refund is processed, which can take a few business days.
We’d like to look into this further for you. Please reach out to us at info@whitefoxboutique.com with your order details and reference this review so we can prioritise your case and assist with a resolution.
Kindest,
White Fox
Great helpful service with quick…
Cidalia was very helpful helping me with my return great service with quick response time.
17 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind feedback, Belinda.
We’re really pleased to hear that Cidalia was able to assist you with your return and that you experienced quick and helpful service. We’ll be sure to pass your lovely comments on to her.
We truly appreciate you taking the time to share your experience.
Kindest,
White Fox
Great customer service
So easy to fix a mistake I made, Mia got back to me within minutes of emailing and was very helpful.
17 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind feedback!
We’re really glad we could help you sort things out quickly and easily, and that Mia was able to assist you so promptly.
We truly appreciate you taking the time to share your experience!
Kindest,
White Fox
Excellent customer service…
I received excellent customer service from Kyla when I had a query. I would highly recommend White Fox.
17 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lynsey!
We’re so glad to hear Kyla was able to assist you and provide excellent service.
We really appreciate your recommendation and your support of White Fox!
Kindest,
White Fox
Great customer service
Great customer service, Olesya was very understanding and kind.
13 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Rachel!
We’re so happy to hear Olesya was able to assist you and that you had a positive experience with our customer service team.
We really appreciate your kind words and support!
Kindest,
White Fox
Great customer service always
Great customer service always. Fast and very helpful
7 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind feedback Rachelle!
We really appreciate your support and are so happy to hear you consistently have a great experience with our team.
It means a lot to know our service has been fast and helpful for you!
Kindest,
White Fox
Yay! Problem resolved :)
I was having a problem with a return and reached out with an email explaining the situation. Ezgi was very kind and helpful in getting the situation resolved for me. Thank you so much!
14 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review!
We’re really glad to hear Ezgi was able to assist you and get your return sorted smoothly.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to her!
Kindest,
White Fox
Great customer service!
I love how quickly the customer support responded to my message and how accommodating they were. Best CS I’ve ever interacted with.
14 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words Leah!
We’re so happy to hear you had such a great experience with our customer service team and that we were able to assist you quickly and accommodate your needs.
It truly means a lot to hear this — we really appreciate your support!
Kindest,
White Fox
Amazing customer service!
I was not able to find my order or order number and they were very quick to help and let me know that my order was already on the way! Shipping was fast as well! Amazing customer service! I will definitely purchase from here again!
15 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Destyn!
We’re so happy we could help you locate your order quickly and that everything arrived fast and smoothly.
It means a lot to hear you had such a great experience with our customer service — we really appreciate your support and look forward to having you shop with us again!
Kindest,
White Fox
I emailed and i got the help i needed…
I emailed and i got the help i needed and for me to take my email further, The email was very lovely
16 April 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind feedback Ruby!
We’re really glad to hear our team was able to assist you and that you had a positive experience.
We truly appreciate you taking the time to share this with us!
Kindest,
White Fox
do not order
I ordered 2 dresses from white fox over 2 weeks ago now, within a day of receiving my order i requested a return as the colour of the dresses online is misleading compared to the actual colour. I never received a return label and after going back and forth emailing ‘customer service’ about it they then emailed me back saying i had missed the cut off date to return as it has now been 15 days, despite the fact i submitted the return over a week ago now. I explained the situation but their so called customer serve is just Ai and you are unable to actually speak to anyone helpful. Do not order from this company as it is unreliable and if you find your order unsatisfactory a return is practically impossible.
15 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Llp! We’re really sorry to hear about your experience and understand how frustrating this must have been.
This is not the level of service we aim to provide, and we sincerely apologise for the delay in receiving your return label and the confusion around the return timeframe. We appreciate you flagging that your request was submitted within the return window.
We’d really like the opportunity to look into this further and assist you. Please reach out to us at info@whitefoxboutique.com.
Kindest,
White Fox
Avoid this company!!
Avoid this company. My daughter saved her own money for this sweatshirt and was so excited, but the XXS we ordered fits like a medium—completely wrong sizing. We’ve tried to exchange it, return it, or get store credit and have gotten nowhere. Customer service is useless—likely just automated responses—and we still can’t even get a return label.
Terrible experience and even worse customer support. Don’t waste your money here.
15 April 2026
Unprompted review
Reply from White Fox Boutique
We’re really sorry to hear about your experience, Allen, and understand how disappointing this must have been—especially given how excited your daughter was for her order.
This is not the level of service we aim to provide, and we apologise for the difficulty obtaining a return label and the lack of support you’ve received.
We’d really like the opportunity to look into this and assist further. Please reach out to us at info@whitefoxboutique.com with your order details and reference this review so we can prioritise your case and help resolve this for you.
Kindest,
White Fox
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