I ordered the stuffs for my daughter. The shipping was so quick and materials of the clothing so good but one of the singlet was slightly damaged and as soon as we get it We emailed them and they as... See more
Company replied
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Review summary
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The customer service representative that helped me was Elise. I explained a situation I had and responded to every single one of my emails!! She helped solve my problem by getting White Fox management... See more
Company replied
Initially, it was a frustrating experience because we made a purchase and the email address had an error which prevented us from obtaining an Order No. which prevented us from being able to make any r... See more
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Have made a few orders with white fox and always very happy with my purchases! This time I’d forgotten to change my delivery address after recently moving and the white fox team responded straight aw... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.1
Average
17K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Melissa was great:)
3 May 2026
Unprompted review
Reply from White Fox Boutique
Hi Heather,
Thanks so much for your lovely feedback!
We’re really glad to hear Melissa was able to help you and made your experience a great one. We’ll be sure to pass this on to her.
We appreciate you taking the time to share this with us.
Kindest,
White Fox
BEWARE: RETURNS FROM NORTH AMERICA IMPOSSIBLE
BUYER BEWARE: RETURNS FROM NORTH AMERICA IMPOSSIBLE. We are in Vancouver, Canada. The extra small $79 “oversized” hoody we bought for my daughter is ginormous: The equivalent of Men’s XXL. But being in Canada, we were on the hook for shipping costs that amount to $120-200+ Obviously not a viable option. After attempting to clarify and resolve this within their return policy time frame, they ghosted us for weeks. After finally responding, their response was too bad, “By placing an order with us, you agree to these [return] policies.” Worst customer service we’ve ever experienced with online shopping.
30 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Chelsea,
Sorry to hear about your experience and the frustration this has caused, particularly regarding sizing and the return process.
We understand how disappointing this would be and appreciate you taking the time to share your feedback. We’ve flagged your comments with our Customer Service team for review.
If you’d still like assistance, please reach out to info@whitefoxboutique.com with your order details and reference this review so we can look into this further for you.
Thank you for your feedback.
Kindest,
White Fox
Returned my order and never received my…
Order number #UK2416844
Returned my order and never received my refund and also customer service ignoring my emails
Im owed nearly. £80 which is alot of money
Tracking shows item was delivered with returns department
17 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Demi,
Sorry to hear about this and the frustration caused.
We can see our Customer Service team has already been in touch with you, and we can confirm your return has now been received and processed.
If you have any further questions or haven’t received your refund confirmation yet, please reach back out to us at info@whitefoxboutique.com with your order details so we can assist you further.
Kindest,
White Fox
Awful experience
Awful experience. Accidentally placed an order and emailed to kindly cancel it because it was a mistake and they sent it anyway. I tried to get in touch with them along the way but nothing, I was charged £4 delivery and when refunding it had to pay an additional £6 to refund! I have tried contacting them but absolutely nothing - avoid buying from there.
26 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Louis! Sorry to hear about your experience and the frustration this has caused.
We understand how disappointing this would be, particularly when you had attempted to cancel your order and didn’t receive a response in time.
As per our policy, once an order has been processed and dispatched, we’re unable to cancel it, and return shipping fees may apply when sending items back for a refund.
We appreciate this may not be ideal and have shared your feedback with our team for review.
Kindest,
White Fox
No information provided for my return
No information provided for my return. So I was unable to return my item. No response to my email.
1 May 2026
Unprompted review
Reply from White Fox Boutique
Hi Gem! Sorry to hear about your experience and the delay in receiving a response.
We understand how frustrating this would be when you’re trying to complete a return within the required timeframe.
We’ve flagged this with our Customer Service team to look into this further for you.
Please also reach out to info@whitefoxboutique.com with your order details and reference this review so we can urgently assist and help resolve this for you.
Kindest,
White Fox
Worst customer service ever! Bad quality items, Scam returns
Worst customer service ever!! I spoke with customer service before buying who stated that the items were fully refundable then when they didn’t fit because their sizing and quality is all over the place they would only give store credit! Then we had to use the credit somewhere and ordered more clothes to have them delivered with marks and we returned them the exact same day and now they are refusing to take them stating we returned marked items!! It’s crazy! Do not trust their products
1 May 2026
Unprompted review
Reply from White Fox Boutique
Hi Cassie! Sorry to hear about your experience and the frustration this has caused.
We understand your concerns regarding sizing, quality, and the outcome of your return.
Please reach out to info@whitefoxboutique.com with your order details and reference this review so we can look into this urgently and assist you in resolving this.
Kindest,
White Fox
Sophie was helpful but I am disappointed with White Fox
Sophie was very friendly and helpful in assisting me with my faulty dress refund, and I really appreciated her support throughout the process. Unfortunately, White Fox only offered a 50% refund instead of a full one, which was disappointing given the situation.
1 May 2026
Unprompted review
Reply from White Fox Boutique
Hi Ella,
Thanks so much for your feedback!
We’re really glad to hear Sophie was friendly and helpful throughout your experience and was able to support you with your enquiry.
We appreciate you taking the time to share this with us, and your feedback regarding the outcome has also been noted and passed on to our team for review.
Kindest,
White Fox
worst customer service
this feedback is only about customer service....I'm a loyal costumer and I shop with WF all the time . I'm having trouble to redeem my loyalty points and I contacted customer service few times. everytime im adding free item from loyalty shop is not free in the bag. and its a hair clip or a keychain nothing big . customer service refuses to send me my reward . they're making me send bunch of pictures "looking" for issue why the item is not free after adding to my bag . at the end they're blaming the customer and basically refuse to help . they're claiming that after the order is placed they're unable to help . now im trying to place another order and same issue occurred. and no reply from customer service! they will probably reply after the order is placed or ignore message completely. why offer rewards at all ? why is so hard to add a hair clip or keychain or a pair of socks for a customer that spends hundreds of $ ???????
30 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Camilla,
Sorry to hear about your experience and the frustration this has caused, especially as a loyal customer.
We understand how disappointing it would be to have issues redeeming your loyalty rewards and not receiving a timely resolution from Customer Service.
This is certainly not the experience we want for our customers.
Please also reach out to info@whitefoxboutique.com with your order details and screenshots so our Customer Service team can urgently assist you and resolve this properly.
We appreciate your loyalty and your feedback has been passed on for review.
Kindest,
White Fox
very fast and extremely helpful
29 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Brylee,
Thanks so much for your kind feedback!
We’re really glad to hear you had a fast and helpful experience with our team.
We appreciate you taking the time to share this.
Kindest,
White Fox
Easy purchase
Easy purchase. Slight shipping issues was address quickly. My daughter loves the hoodie received.
30 April 2026
Unprompted review
Reply from White Fox Boutique
Hi James,
Thanks so much for your feedback!
We’re really glad to hear the purchase was easy and that the shipping issue was resolved quickly.
Even better that your daughter is loving her hoodie!
We appreciate you taking the time to share your experience.
Kindest,
White Fox
Great products and service
The customer service is incredible, they respond nicely and fast. Therefore it is very reliable. Next to that, the quality of the products are good and they have a good variety in their collections. I can only recommend it!
15 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Katinka,
Thank you so much for your kind feedback!
We’re really happy to hear you’ve had a great experience with our Customer Service team and that you’re enjoying the quality and variety of our collections.
Your support and recommendation mean a lot to us.
We truly appreciate you taking the time to share this.
Kindest,
White Fox
Missing Item in Transit
The company were fast dealing with a complication with an order that wasn’t their fault, they were able to provide me with another dress quickly and replied fast to emails.
24 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Shannon,
Thanks so much for your kind feedback!
We’re really glad to hear our team was able to resolve the issue quickly and get a replacement sorted for you. It’s great to know the communication was fast and helpful throughout the process.
We appreciate you taking the time to share this with us.
Kindest,
White Fox
AVOID THIS COMPANY AT ALL COSTS!
I placed an order many months ago and returned it due it to it being the wrong size, I was promised an automatic store credit to my account on my next purchase, however after many months of back and forth emails with them, no store credit has automatically been put into my account at checkout and now the company is refusing to offer the store credit which is rightfully mine!
This has left me absolutely livid!
Despite many back and forth on email it has led me nowhere, so I have come to let the world know what a mess this company actually is.
30 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Uwais,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the standard we aim to provide at White Fox.
We take all customer concerns seriously and would like the opportunity to look into this further for you. Please reach out to our Customer Service team with your order number so we can review your case and assist you directly.
Kindest,
White Fox
Great customer service
Both the online ordering and return process was very easy and the customer service via email was excellent when I had to ask for assistance. Cidalia was very prompt and helpful in responding to my questions regarding my store credit. Thank you.
28 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Kelly,
Thanks so much for your lovely feedback!
We’re really glad to hear the online ordering and returns process was easy for you, and that you had a great experience with our Customer Service team.
We’ll be sure to pass your kind words on to Cidalia as well.
We truly appreciate you taking the time to share this with us.
Kindest,
White Fox
Do not buy
Do not buy! I live in Canada and they sent me a product that was very clearly missized per their own sizing charts and they refused to pay to take it back. Very poor customer service. Save yourself the hassle and save your money .
They are scammers.
22 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Natasha! We’re really sorry to hear you feel this way and that your recent experience has left you disappointed.
We understand how frustrating it must be when sizing feels inconsistent and when expectations aren’t met after previous positive experiences. This is not the standard we aim to uphold, and we sincerely apologise for any frustration caused, particularly around the communication and resolution of your concern.
Please be assured that all of our return policies and guidelines are clearly outlined and available on our website at all times for customers to access prior to and after purchase.
We truly appreciate your feedback, as it helps us review and improve both our product consistency and customer experience moving forward.
Kindest,
White Fox
Avoid at all costs, terrible customer service
My first time ordering from this company and I ordered the wrong sizes for my daughter. I returned the items and since then they have been languishing as "we are processing your return" in their online portal since 18th April despite a promise to deal with it within three days. I have reached out regularly and they no longer respond to my emails. Avoid at all costs if you can!
28 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Cornelia,
Thanks for taking the time to share your feedback.
We’re really sorry to hear about your experience with your return and the delays in processing — this is certainly not the standard we aim to provide at White Fox.
We understand how frustrating it is when communication and timelines aren’t met, especially after you’ve followed the correct return process.
Please reach out to our Customer Service team with your order number so we can investigate this further for you as a priority and ensure it is properly followed up.
Kindest,
White Fox
Tyla was able to help me extremely well…
Tyla was able to help me extremely well and did it quickly too.
29 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Tari,
Thanks so much for your lovely feedback!
We’re really glad to hear Tyla was able to help you quickly and make your experience a smooth one. We’ll be sure to pass this on to her.
We appreciate you taking the time to share this with us.
Kindest,
White Fox
I’ve had no communication with customer…
I’ve had no communication with customer service whenever I try and email him that you always ignore me. I can’t get thro ugh. I’ve returned my order let’s see if that goes smooth
28 April 2026
Unprompted review
Reply from White Fox Boutique
Thanks for your feedback Ellie!
Our Customer Service team has been in touch with you previously and provided return instructions for your order.
If you’ve already returned your item, please allow standard processing time for it to arrive back to our warehouse and be actioned accordingly.
Kindest,
White Fox
I’m extremely disappointed with the…
I’m extremely disappointed with the customer service experience I’ve had regarding my return. I made a clear effort to return all items I received, as I always follow through on my purchases.
It has now been two weeks without any communication about my refund, and I had to proactively reach out for an update. I’m now being told that two items are missing from my return and asked where they could be, which is both frustrating and concerning, as I returned everything I received.
This lack of communication and accountability is unacceptable. I take pride in being responsible and reliable as a customer, and I expect the same level of professionalism in return.
I would appreciate a prompt resolution to this issue, including clarification on the missing items and the status of my refund.
UPDATE!
I am still fighting for my hard earned $70 with Egazi from their customer service team via email, I've asked to escalate the problem and nothing has been solved no one has reached out I've had to do this all myself. (4/29/26)
27 April 2026
Unprompted review
Reply from White Fox Boutique
We’re really sorry to hear about your experience and the frustration this has caused Simone!
This has now been flagged with our team to be reviewed as a priority so we can get this resolved for you as quickly as possible.
We appreciate your patience in the meantime and will be in touch as soon as we have an update for you.
Kindest,
White Fox
I was trying to get an outfit for an…
I was trying to get an outfit for an event, got it, had to return it- it took 9 days from when I posted it back to even be able to order replacement items and it has now been two weeks since I shipped it back and I still have not received my replacement items (for reference they ship from Sydney Aus, and I’m at the Gold Coast, Aus). The event has been and gone and it was a complete waste of time and money. I had to make the return because the dress I ordered was too big around my waist but somehow also too short (could see me half my butt). Couldn’t get a refund though, even though it is clearly an issue with how they’ve made the dress. My replacement Items still haven’t arrived so I might have to go through this return stuff again and it’s really made me not want to order from here ever again
28 April 2026
Unprompted review
Reply from White Fox Boutique
Hi Farryn,
We’re really sorry to hear about your experience and how frustrating this has been, especially with your event timing and the issues you’ve described with sizing and fit.
We understand how disappointing it is when orders don’t work out as expected and when delays impact your plans. Please reach out to our Customer Service team with your order number so we can look into this further for you and follow up on the status of your replacement order as a priority.
Kindest,
White Fox
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