White Beach Holidays Lanzarote Reviews 249

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to beaches, restaurants, and shops. Many reviewers commend the staff for their friendliness, helpfulness, and efficiency in resolving any issues, making their stays pleasant and stress-free. The facilities, including well-equipped apartments, comfortable beds, and clean pools and grounds, are frequently mentioned as contributing to a high-quality holiday experience. However, some customers also noted occasional issues with the condition of certain properties, describing them as run down, damp, or in need of updates. Specific concerns included broken appliances, electrical issues, and cleanliness problems like grubby floors. A few people mentioned inconveniences with waste disposal and parking arrangements, and some found the lack of basic supplies like soap and toilet paper to be an oversight.

What people talk about most

Location

Customers had positive experiences with location. Reviewers consistently praise the excellent location,... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently praise the helpfulness... See more

Facilities

People report positive experiences with facilities, often highlighting well-equipped apartments with... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the cleanliness and well-appointed... See more

Holidays

Clients share positive opinions on holidays, with many expressing satisfaction with their stays in places... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent apartment/villa in Playa Flamingo complex in Playa Blanca. Well equipped with lovely large patio and near to sea and several restaurants, with access to pools and beach. WhiteBeach team ve... See more

Company replied

Rated 5 out of 5 stars

PF15 is in the most stunning location. Spacious beachfront terrace with very comfortable sun beds and sizeable outdoor dining table and chairs. I feel there is no need for the hot tub. Interior livin... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly from booking to arrival instructions to advice on site from Natalie. The villa was spotless and there were nice little touches such as a starter pack (including a bottle of wi... See more

Company replied

Rated 5 out of 5 stars

We stayed in Bungalow V in Puerto Chico complex. It was fitted out with every conceivable utensil for the kitchen and was clean. It had 2 bedroom and 2 bathroom as advertised in sea front position. Th... See more

Company replied


Company details

  1. Vacation Rental
  2. Beach Resort
  3. Holiday Accommodation Service
  4. Holiday Apartment Rental
  5. Self-Catering Accommodation
  6. Vacation Home Rental Agency

Written by the company

Playa Blanca's Original Holiday Letting Agents White Beach Holidays are the longest established holiday rental company in Playa Blanca - the popular holiday resort at the southern tip of Lanzarote. We started life way back in 2002 when we came up with a plan to offer high quality holiday accommodation allied with excellent customer service, right on the beach, in the stunning resort of Playa Blanca in Lanzarote. This longevity has earned us thousands of happy customers (just read our reviews!!), many of whom come back time after time to repeat the White Beach Holidays experience. And as a result, we can also really lay claim to that much-coveted title of The Playa Blanca Experts. As we really do know the resort – and the island - inside out. Beach Front Accommodation We are the number one choice for anyone who wants to stay right by the beach. As we are the sole letting agents for the ever-popular Puerto Chico complex – which is just steps away from the golden sands of the beautiful beach of Playa Flamingo. And we also offer an abundance of apartments on the Playa Flamingo complex too. We offer guests 24/7 in-resort support and free welcome packs. All of our holiday rental properties in Playa Blanca are professionally managed and maintained - ensuring there are no surprises for our guests on arrival.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My first time at Puerto Chico and I…

My first time at Puerto Chico and I will definitely be back. Fantastic location and gorgeous villa with every comfort imaginable. The welcome pack was really appreciated and the staff were also extremely helpful.
I was on my own and felt safe and secure within the gated complex and I loved the large patio and garden for just relaxing in even tho' the beach was just 5 mins away.

14 April 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Helena - many thanks for your kind comment and we are so pleased that you had a lovely holiday in Puerto Chico. We look forward to welcoming you back soon. Saludos!

Rated 5 out of 5 stars

Great service as always

Everything went smoothly from booking to arrival instructions to advice on site from Natalie. The villa was spotless and there were nice little touches such as a starter pack (including a bottle of wine) and a few dishwasher tablets and laundry pods.

10 April 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Malcolm. Thanks for your positive review which really helps other guests choose White Beach Holidays for their Lanzarote holidays. We are so glad you had a good stay and hope to see you again in the near future. Saludos!

Rated 5 out of 5 stars

Playa Flamingo visit

Excellent villa (37) in Playa Flamingo Beach complex. Fortunately a large well-equipped patio as we had to spend more time than usual there, thanks to poor weather. No issues so didn't need to speak to Natalie and team - though we did call in to say hello and they checked everything was OK. The villa is in an excellent location for several restaurants and near the long promenade for walks by the sea. We will be back....

20 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Susan! Thanks for your great review - that's really helpful to us, so it's much appreciated. We are glad that you had a great White Beach Holiday in Playa Blanca and we hope to see you again soon. Saludos!

Rated 5 out of 5 stars

Playa Flamingo 15

Playa Flamingo 15
Wonderful location. Frontline beachfront. Lovely bungalow, even lovelier terrace. WBH are brilliant to deal with. Cleaning team are also excellent.

1 April 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola! Thanks for your kind words and we are so pleased to hear that you enjoyed your White Beach Holiday in Playa Flamingo. We hope to welcome you back in the near future. Saludos!

Rated 5 out of 5 stars

Lovely apartment in great location

One of many visits to Puerto Chico which, as usual didn't disappoint. Well equipped apartment on upper level, with lovely sea views. Staff as helpful and attentive as ever. Weather was awful, but it could have been a lot worse if the apartment hadn't been so well-appointed.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

At Puerto Chico since 1989…

We first stayed @ Puerto Chico in 1989 when it was managed by Chris + Angela Want - no 6 owned by Charlie Bedford, a Kent builder. In those days the village had one hotel only, the Princess. I am glad to say that Puerto Chico is still (in our view) the best located complex in PB, being c.2.5m from Pechiguera (lighthouse) and c.3m to Papagayo, both decent walks. The village centre (beach) is a 15/20 min stroll. The PC gardens are well looked after and privacy is good thanks to the gated perimeter fence. I would say that the villas are much improved from the ‘80s with most (all ?) now having 2 shower rooms and new kitchens. We also like the large terrace and quiet swimming pool -strict rules as to lilos etc and sun loungers (not allowed). Last but far from least, Natalie and Isa do an excellent job of looking after the complex. We had a minor problem with a dripping roof gutter - it was fixed within 15 mins …… If you want to stay here you need to get in fast - they get snapped up very quickly. We have already booked March 2027 !! Hugh + Sarah Price

25 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Hugh. Wow what an amazing history you have with Puerto Chico. Thank you so much for your review - informative, insightful and very helpful for fellow travellers. We are glad that you have booked for 2027, and we hope that we can welcome you back to Club Puerto Chico for many more years to come. Saludos!

Rated 5 out of 5 stars

Bungalow V in Puerto Chico…

We stayed in Bungalow V in Puerto Chico complex. It was fitted out with every conceivable utensil for the kitchen and was clean. It had 2 bedroom and 2 bathroom as advertised in sea front position. The beds were soooooo comfortable. Gigantic patio with 4 sun loungers and tidy garden with pretty cacti in them

22 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Pauline. Thank you for a lovely review, and we are so pleased that you enjoyed your holiday in Puerto Chico. Bungalow V is a lovely front line property and super comfortable! We hope to welcome you back in the near future. Saludos!

Rated 5 out of 5 stars

Puerto Chico is the best in Playa Blanca!

Puerto Chico is the best Accommodation we've stayed at In over 20 years of Winter Sun in Playa Blanca.
Natalie & Isa in the office are really helpful in every way.Thanks a million, looking forward to next year's stay.

10 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Neville. Many thanks for your kind comments and we are so pleased to hear that you had a lovely White Beach Holiday in Puerto Chico. We look forward to welcoming you back next year. Saludos!

Rated 5 out of 5 stars

Lovely bungalow

Lovely bungalow.staff extremely friendly.
Will definitely return

20 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Steven. Thank you for your 5 star review! That's very kind and helpful to our small business. We are so pleased that you had a wonderful White Beach Holiday in Playa Blanca and we look forward to welcoming you back soon. Saludos!

Rated 3 out of 5 stars

We chose property 7

We chose property n. 7 and were very deceived: cheap and poor decoration, uncomfortable mattress, stains of humidity and splashed insects on the walls, dirty blankets and curtains.
Having complained upon arrival, it was thanks to Isaura and Natalie’s professionalism and kindness that we could move to property N, which was more comfortable and adapted to our needs. Nevertheless, during the weekend - being the offices closed - we asked for blankets with a message via WhatsApp and to the emergency number mentioned, but received no answer (and no blankets).

25 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Margarita. Thank you for your message and we are sorry to hear that the property was not to your liking. The property that you chose is published at a reduced price to reflect the condition and quality. We hope that we can welcome you back in the future. Saludos.

Rated 5 out of 5 stars

Stayed in Playa Flamingo no 19 for 3rd…

Stayed in Playa Flamingo no 19 for 3rd time this winter. Every thing fine apart from a power cut out one evening.I used the emergency call out ,got an immediate response and advice of what to do to rectify the issue. Found this reassuring to know backup is there when needed

26 February 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Thank you for your positive reviews. We are so pleased that you had an enjoyable stay and we hope to welcome you back in the near future. Saludos.

Rated 5 out of 5 stars

Lovely patio….beautiful gardens and a…

Lovely patio….beautiful gardens and a view out to sea…bliss

17 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Alison! We are so happy that you had a blissful holiday with White Beach Holidays in Playa Blanca! We hope that we can welcome you back soon. Saludos.

Rated 5 out of 5 stars

Lovely stay in Jardin Del Sol

Lovely stay in Jardin Del Sol. Apartment exactly as advertised. Great location for bars and restaurants. Would definitely stay here again

5 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Stephen - thanks for your kind comments and we are so pleased that you had an enjoyable White Beach Holiday in Playa Blanca. We look forward to welcoming you back in the near future. Saludos!

Rated 5 out of 5 stars

We have stayed at puerto chico 2/3…

We have stayed at puerto chico 2/3 times per year over the last 10 years. Firstly Natalie and the other staff including the ground and cleaning staff are fantastic. I had a few health issues last year and Natalie did everything to move things for us which I was very grateful for. Our most recent stay was E which was a modern well maintained comfortable apartment. Really good standard. One thing people should bare in mind is that these are privately owned and some owner’s standards are not as good as others so make sure you look through the photos of the individual apartments before booking to make sure you are booking something that matches your expectations. There are some stunning apartments and some average ones. The grounds and layout is superb and as said before the staff are second to none. Already booked for Christmas and I dare say a few more for next year will be booked soon .

1 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola David. Many thanks for your kind comments and we are so pleased that you continue to use White Beach Holidays for your Playa Blanca holidays! Puerto Chico is an amazing community and we hope that we can welcome you back for many more years to come. Saludos.

Rated 4 out of 5 stars

Excellent accomodation, above expectations and very tastefully appointed.

The 'apartment' is really a terraced small bungalow. We liked the spacious rooms and the lovely large well equipped terrace in a quiet well maintained location

The 3-4 minute walk closeness to Spar minimarket and a few bars/restaurants was a plus.

I read a report dated 19/2/26 giving a poor rating and stating rooms smelled and had mold etc. Prior to my entry I was assured that this had been resolved and when we entered on 23/2/26 the bungalow was very clean and fresh so I wish to confirm that it has been definitely resolved.

I give this a 9/10 and the only reason I dont give a 10/10 rating is that there is no a/c and instead a couple of basic moveable fans and heater is provided.

This accomodation deserves and needs a/c to provide adequate winter heating and summer cooling, and if added have no problem with a price increase.

5 March 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Alistair. Thank you for your kind words and positive review. We are very pleased that you enjoyed the property. Please be aware that some other properties on Puerto Chico do offer air con. We hope to be able to welcome you back in the near future. Saludos.

Rated 5 out of 5 stars

Don’t go to Puerto Chico … this place…

Don’t go to Puerto Chico … this place really needs to be kept a secret. The apartments are great , well equipped with the basics (some extra towels would have been good , but hey ho 1st world problems) Location you can’t get any better , absolutely everything on the door step , supermarket, take away shop , curry house and a couple of pubs 👍👍The staff at reception are ever so helpful and friendly for any thing you may need. Love this place it is my go to place in the sun Thanks for another amazing week. See you soon.

23 February 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Irene. Thanks! Ssshhh - ok our secret! See you again soon. Saludos.

Rated 5 out of 5 stars

Excellent holiday in Lanzarote- we…

Excellent holiday in Lanzarote- we booked with White Beach Holidays. I found them really good and easy to organise. We will definitely book again.

18 February 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Ciara. Many thanks for your kind review. We are so pleased that you had an excellent White Beach Holiday in Playa Blanca and we look forward to seeing you again in the near future. Saludos!

Rated 4 out of 5 stars

Recently stayed at Puerto Chico…

Recently stayed at Puerto Chico apartments for 17 days, in two different apartments. Both were excellent, very well equipped, clean and very spacious.
The booking system and communication with White Beach holidays was easy and informative. The admin staff in Playa Chico are lovely and very helpful, nothing too much trouble. We stayed in two fabulous apartments and had everything we needed, the swimming pool was clean, warm and well maintained as are the surrounding gardens. Great location with supermarkets, restaurants and easy access to public transport. In between two beaches and walkable to the centre of Playa Blanca, a great base for a holiday in the sun. Would recommend but may save it for ourselves. Thank you for a lovely stay

1 February 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Janette. Thank for your kind comments and review. We are so pleased to hear that you had a lovely White Beach Holiday in Playa Blanca! We hope to welcome you back in the new future. Saludos!

Rated 5 out of 5 stars

Natalie could not have been more helpful

Natalie could not have been more helpful, when we were let down by the agent of the property we had booked and found ourselves with nowhere to stay. Natalie found us an alternate property and saved our holiday!!

30 January 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Elaine. Thank you for your positive review and we are so pleased to hear that we were able to find you alternative accommodation. For your next holiday in Playa Blanca book with White Beach Holidays! Saludos!

Rated 5 out of 5 stars

3rd time at Puerto Chico

This is our 3rd stay at Puerto Chico and we honestly love the complex. Natalie is extremely helpful from start to finish, she even sorted out private transfers from the airport to the resort.
We stayed in Puerto Chico 7 which has a perfect position within the complex, overlooking the pool and the sea. We were told that this accommodation was a little dated when we were booking it but to be honest, for the price paid and for the location alone within the complex we couldn’t fault it… waking up to sea views was perfect!
The villa was spotless throughout, it had a new Mircowave and kettle, we didn’t cook as we ate out every night, we slept really well, the main bathroom although a bit dated had a lovely powerful shower, we had no issues at all.
Would we come back to Puerto Chico… absolutely it’s a gem of a complex, super location with pubs, supermarket, restaurants and shops right next door.
We also really appreciated the welcome pack after a day of travelling, and we also appreciate how well kept the gardens and pool are and how safe the complex feels with its keypad entry gates. Thank you to all the staff at WBH we will be back!

3 February 2026
Unprompted review
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Reply from White Beach Holidays Lanzarote

Hola Hannah! Thank you very much for your lovely review. We are so pleased that you enjoy Puerto Chico in Playa Blanca for your White Beach Holiday!! We look forward to welcoming you back for many years to come. Saludos!

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