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Whisky Hammer - Malt Whisky Auctions Reviews 

2,677
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptionally friendly attitude, helpful guidance, and professional support during every single stage of the transaction. Consumers note that the overall user experience is remarkably smooth, well-organized, and entirely stress-free from start to finish. Some people were satisfied with the payment process, successfully receiving their funds quickly and without encountering any unexpected delays. Reviewers also mentioned how convenient it is to use the free home collection and live bidding features during sales. People frequently mention that the products and items achieved wonderful financial results exceeding initial expectations.

What people talk about most

Service

People report high satisfaction with the service, consistently praising the organized collection of items,... See more

Staff

Users describe positive interactions with staff, frequently highlighting fast and easy communication,... See more

User experience

Clients share positive opinions on user experience, highlighting a straightforward process with seamless... See more

Payment

Customers consistently note positive experiences with payment, highlighting that funds are transferred very... See more

Product

Reviewers highlight positive aspects of product performance, expressing deep satisfaction with how simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Fast and easy communication with friendly staff at the Aberdeenshire HQ. Drop off locally was very easy with no fuss. Being able to watch the live bidding was g... See more

Rated 5 out of 5 stars

We arranged for a collection. Date and time agreed with the Head Office, which always replied quickly. Uplift actually early and courtious driver! I was kept up to date with progress, could track in... See more

Rated 5 out of 5 stars

Prompt pick of the boxes from the home had detailed valuation of the bottles by Hammer staff , was informed about the dates of auction, How my whisky bottles performed followed by swift transfer o... See more

Rated 5 out of 5 stars

Whisky Hammer made selling my collection so simple and easy! The ability to see my lots during the auction made the whole experience very satisfying. My lots actually achieved more than the high es... See more


Company details

  1. Auction House
  2. also in
  3. Alcohol Store
  4. Gift Shop
  5. Liquor Store
  6. Online Auction Service
  7. Wine Store

Written by the company

Whisky Hammer is a leading global whisky auctioneer, connecting collectors, investors, and enthusiasts from around the world through expertly organised online auctions. Founded in Scotland, with operations across multiple international locations, we combine deep industry knowledge with a seamless digital platform, enabling clients worldwide to buy and sell rare and collectible whisky with confidence, transparency, and competitive results.

Whisky Hammer

Written by the company

We arrange bottle collections from any Country
If you are selling whisky, we will send a courier or personalised collection (UK) to collect your bottles - on a date that suits you best.
Prompt transfer of auction proceeds
After the auction ends we will transfer sales proceeds into your account within 10-21 days.
0% Seller Commission
Maximum value achieved for your bottles via our network of global buyers, and only minimal admin fees payable by sellers.
Whisky valuations
Free valuations available from our expert team!
Selling a cask?
If you are considering selling a cask of whisky, Whisky Hammer can offer a hassle-free and cost-free solution which has proven to achieve top value prices for sellers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,677)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle free!

We arranged for a collection. Date and time agreed with the Head Office, which always replied quickly. Uplift actually early and courtious driver!
I was kept up to date with progress, could track in live time bidding and received payment 7 days later, all together a very pleasant experience.

5 October 2026
Rated 5 out of 5 stars

Straightforward and satisfying

The whole process was very straightforward, Duncan was available to explain and give advice, having my whisky collected made it so much easier, and the app meant I could follow along and see how bids were doing. A good experience all round - and happy with the price my whisky achieved.

2 October 2026
Rated 2 out of 5 stars

Lot Condition Warning

First, props to the company to getting payments out quickly on my sales.

However, it’s a two star as they put a label lot condition warning on a bottle that should not have had one. Unfortunately I was busy as the bottles were added and only checked once the auction had begun. I would have pulled the lots out if I’d have seen beforehand so my mistake. As a seller I recommend checking the submissions carefully as these condition warnings guarantee a lower price on the bottle, especially one on the bottle / label itself.

2 October 2026
Whisky Hammer - Malt Whisky Auctions logo

Reply from Whisky Hammer - Malt Whisky Auctions

Hi Jon,

Many thanks for taking the time to write a review, although it is obviously disappointing that you felt your experience was below that expected.

Whilst I can fully appreciate that sellers are keen to ensure their bottles are listed favourably to achieve the best price possible (something that is in our interests too as we operate on commission), we also have a responsibility to ensure that we operate with integrity and honesty. As such, if the processing team note any damage or conditions, they have a duty to ensure the lot is listed as transparently as possible. This helps to prevent any post-sales issues from buyers whilst also giving buyers the confidence to bid on lots knowing that they are listed as honestly as possible. This, in turn, can actually ensure lots are achieving the best price possible.

I also note that condition can be quite subjective and often damage may only become apparent once the bottles/boxes are examined under our professional lighting set-up - it is not always easy to see everything with the naked eye.

Whilst you haven't been in touch with us directly and so I am unable to address this with information relating to the actual lot in question, I hope the above explains the general rationale behind the lot condition reports. If there is anything more specific that you would like me to address, please feel free to get in touch with me directly (Duncan@whiskyhammer.com) and I would be happy to help.

Duncan

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, organised collection of the bottles, advised when the items went in the auction and then simply transferred the money.

2 October 2026
Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish. Fast and easy communication with friendly staff at the Aberdeenshire HQ. Drop off locally was very easy with no fuss. Being able to watch the live bidding was great on my lot submitted and I received the funds within 6 days. Estimation prices were spot on. Cannot recommend the Whisky Hammer Team enough!

2 October 2026
Rated 5 out of 5 stars

Excellent service

Excellent service with great communication, kept up to date at all times, payment received within a week of the auction. Only disappointment was my Whisky’s didn’t make the valuation prices, but that’s the luck of the draw.

2 October 2026
Rated 3 out of 5 stars

Not a place to bag a bargain

Have tried this out as a buyer in the last couple of auctions. This one I bought an Arran Amarone Cask from the UK warehouse and the previous a Bowmore 18 and a Bowmore 17 from the European warehouse. The auction is very clunky using a phone and the website (don’t know what it’s like on a laptop or tablet) - the page freezes often when you are scrolling lots. The buying and delivery processes went smoothly and the bottles were delivered in perfect condition. These bottles are available as retail (albeit the ones I bought were maybe distilled 10-15 years before those currently on the shelves). Once I added commission, insurance and delivery plus Vat and import duty for European lots, the end price was higher than retail for the lots I won. For example, in the most recent auction the strike price was £42.50, which grossed up to just over £60 with insurance and commission with delivery a hefty £15, taking the total price to £75. I could have bought the same from Arran for £55 plus £9.50 delivery - total £64.50. So, my advice for buying bottles still available as retail would be to bid no more than 45% of retail price on European lots and no more than 60% of retail price on UK lots. Overall price paid and delivery charges (if buying two or more bottles) will change these a bit, but be wary of over-bidding on lots like this. Or only bid on bottles no longer available as retail, in which case you can decide how much each bottle is worth to you.

27 September 2026
Unprompted review
Rated 5 out of 5 stars

A great company that can be trusted to…

A great company that can be trusted to provide a five star service regarding transportation of bottles and delivered on time so far I have purchased over one hundred bottles of whiskey and every single bottle was delivered in perfect condition and extremely well protected with the packaging they came in once again a total trustworthy company.
Graham Overstrand Norfolk.

1 September 2026
Unprompted review

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