Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
Company replied
It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was ea... See more
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Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... See more
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Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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No hassle and everything handled
Everything was made simple by the team and from start to finish the whole process was managed so efficiently. Cannot recommend enough.
26 May 2026
Reply from Whisky Auctioneer
Hi Dan,
Thank you so much for sharing your experience with us, we are so pleased to hear this.
Megan L
Absolute crap
26 May 2026
Reply from Whisky Auctioneer
Hi Daniele,
Thanks for taking the time to leave a review, we’re sorry to hear you feel this way about your experience.
We’re pleased to see that this has now been resolved, but we can see there were points where we didn’t communicate as well as we should have. That’s not the experience we aim to give and we understand why that would have been frustrating.
We’d really appreciate the chance to look into this further and make things right if we can. If you’re happy to, please contact us at info@whiskyauctioneer.com and a member of the team will pick this up with you directly.
Reply from Whisky Auctioneer
Thank you very much for your 5* review and continued support. We’ll keep doing our best to keep things top class for you!
Thanks, Eilidh at Whisky Auctioneer.
Very professional quick to reply and…
Very professional quick to reply and very helpful, payment made on time. Will look to sell more bottles with this in the futur.
26 May 2026
Reply from Whisky Auctioneer
Hi Peter,
Thank you so much for your wonderful 5-star review, we really appreciate you taking the time to share your experience with us.
It’s fantastic to hear about your experience with us as it’s exactly the standard we aim to deliver. We’re also delighted to hear you’re thinking about selling more bottles with us in the future, we’d love to welcome you back whenever the time is right.
Best wishes, Eilidh
Excellent service and smooth…
Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform for collectors, but investors should pay close attention to the full fee structure.
26 May 2026
Reply from Whisky Auctioneer
Hi Simon,
Thank you for taking the time to share your feedback, I'm delighted to hear you found the service excellent and it’s great to know your bottle performed strongly at auction.
We appreciate your comments around fees. We’re very transparent about our full fee structure, but I understand how important it is to factor this into overall returns.
Thanks again for choosing Whisky Auctioneer, we hope to welcome you back again in the future. Best wishes, Eilidh.
Reply from Whisky Auctioneer
Hello, thanks so much for the great feedback, we really appreciate it! I'm delighted to hear you were happy with the service, shipping and pricing. Best wishes, Eilidh.
Great service!!!
26 May 2026
Reply from Whisky Auctioneer
Hi Lauren, thanks so much for taking the time to leave us a 5* review - I'll make sure to pass this on to our team who will really appreciate it. Best wishes, Eilidh.
Fantastic service start to finish
Fantastic service start to finish. Great result for my bottle and smooth payment process of funds to my account. Will sell again!
11 May 2026
Reply from Whisky Auctioneer
Hi Joe. Thank you so much for such a lovely review, we so appreciate hearing your feedback and sharing your experience.
Megan
Always provide a very friendly Service
Always provide a very friendly and helpful service..
11 May 2026
Reply from Whisky Auctioneer
Thank you so much for your review. Its so appreciated to hear about your experience with us.
Megan
Reply from Whisky Auctioneer
Hi Lewis,
Thank you so much for your lovely feedback, ill be sure to pass this onto our team.
Megan
Bought a Hibiki 17 Phoenix through…
[Final Update: Whiskey Auctioneer went above and beyond to resolve the problem for their end. Very happy with customer service]
[Update: Whisky Auctioneer has since worked with me to reach a resolution. While we were unable to reach 100% agreement, they have agreed to take steps to address the situation. I am satisfied with the path forward given both parties made compromises. I appreciate them engaging further after escalation. The team I spoke with were polite and professional. We have a path forward but still needs to be executed. I will be more than happy to update this review again once the process is fully completed.]
Bought a Hibiki 17 Phoenix through Whisky Auctioneer and was very disappointed.
The bottle arrived with a noticeably low fill level that was not clearly represented in the listing photos. While they claim it was “visible,” in reality the angle of the images made it very difficult to accurately assess — I only realized how low it was once I had the bottle in hand.
I raised this with them, but they refused any resolution and relied on “sold as seen.” What’s frustrating is that even their own team initially said the fill level appeared consistent with other bottles, which shows how unclear the photos actually were.
At this price point, I would expect something as important as fill level to be clearly shown.
They claim to assess fill level of bottles in their policy but after beeing handed around to 6 different members of their team in email correspondance with different answers every single time, it became clear theri team had no idea. Would strongly advise against purchasing any bottles of significant value from them. They do not back their own quality metrics and the responses I received from customer service validates that. Use another auction house
5 April 2026
Unprompted review
Reply from Whisky Auctioneer
Hi Derrin,
Thank you for sharing your updated experience. We are glad to hear that you are happy with our investigation process and will do everything we can to resolve this as quickly and efficiently as possible.
Thanks,
Megan
Great experience. And now I have some wonderful whiskey bottles!
From the initial registration until I received my whiskey bottles, it was easy and without surprise. The registration process was handled electronically and by a courtesy phone call. The bidding was easy enough to understand. The final pricing was clear, even with the tarriffs added on (I am based out of the US). When my bottles arrived a week or so after the auction, they were exactly as advertised. Very pleased overall.
4 February 2026
Reply from Whisky Auctioneer
Hello,
Thank you so much for such lovely feedback. We truly value hearing about each and every experience so really appreciate you taking time out of your day to feedback on this. We hope you will join us for more auctions in the future!
Thanks, Megan L
Not great price expensive fees and very…
Not great price expensive fees and very slow payment nearly a month
26 January 2026
Unprompted review
Reply from Whisky Auctioneer
Thank you for your review. We’ve reached out to you via Trustpilot to request a few more details so we can better understand your experience and look into this further. Once we hear back, one of our team will be happy to help.
Megan - Whisky Auctioneer
Quality auctioneers
Quality auctioneers, great selections, easy to use website and fantastic customer service
10 September 2025
Reply from Whisky Auctioneer
Thank you very much for your five-star review, Gavin. We’re really pleased to hear such positive feedback about your experience and it means a great deal to our team.
Megan - Whisky Auctioneer
As always a first class service
As always a first class service, easy to use web page.
Delivered on time. Kept informed of delivery
26 November 2025
Reply from Whisky Auctioneer
Thank you very much for your five-star review, David. We’re really pleased to hear you’ve had such a positive experience and that everything ran smoothly from start to finish.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Hi Eric. Thanks for the review - we're happy to hear you've had such a good experience with us.
Megan - Whisky Auctioneer
Quick
Quick, convenient and kind.
I can find bottles I want to get easily.
I've been using several whisky auction sites but Auctioneer is the best so far.
I get mine 2 days safely after payment from overseas.
14 February 2025
Reply from Whisky Auctioneer
Thank you very much for your five-star review. We’re delighted to hear how positive your experience has been and that you’ve enjoyed bidding with us.
Megan - Whisky Auctioneer
Super item
Super item, well packaged and promptly dispatched; good website great people to deal with; what's not to like? A**!
15 September 2025
Reply from Whisky Auctioneer
Thanks Steven - what a great review. Hope to have you back bidding on another auction soon!
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks for the positive review - much appreciated!
Megan - Whisky Auctioneer
Shipping prices have gotten stupidly…
Shipping prices have gotten stupidly expensive. Communication is atrocious. Multiple requests to ship bottles and there is not invoice or record of what is shipped and what isn’t.
27 November 2025
Reply from Whisky Auctioneer
Thank you for your review. I’m sorry for the frustration caused by delays and unclear communication. This isn’t the experience we want customers to have. Your comments have been shared with our management team so the handling of this can be reviewed. If you’d like us to clarify the current position or help with anything further, our Client Service Team will be happy to assist.
Megan - Whisky Auctioneer
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