Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to buy quality, plus be exposed to Rums you wouldn't normally be exposed to. My Fiancé introduced me yo rum 3 years ago and he didn't know this existed. Since joining we have bidded on lot... See more
Company replied
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an a... See more
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First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... See more
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Company details
Written by the company
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Contact info
Elixir House, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Still not receive the bottles yet
Still not receive the bottles yet. If possible, do not use DHL, other sites use Fedex and we have never encounter issues with Fedex. Really disappointing.
15 December 2024
Reply from Whisky.Auction
Good morning Henry. Thank you for taking the time to leave us a review and we do apologise for the confusion regarding your delivery. As confirmed in our emails, your parcel was sent by Parcelforce to the UK address on your account and delivered to a safe space, in this case a neighbour. We do not work with DHL for these orders so this must be an order from another company. Do let us know if you have any further questions. You can always get hold of our customer services team at info@whisky.auction. All the best, The Whisky.Auction Team
Does our bidding!
once Auction was concluded notified me promptly of outcome, invoiced and on payment dispatched the bottles.
Well packaged and delivered in good condition and on time
13 December 2024
Reply from Whisky.Auction
Good evening Mr Thompson. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Easy to use packaging very good and…
Easy to use packaging very good and secure will be using again 🥃🥃👍
13 December 2024
Reply from Whisky.Auction
Good evening Alan. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Never done an auction before but their…
Never done an auction before but their guidelines and information made it freaky simple to understand and follow, The delivery and packaging was the best I have ever seen.
Well done and thank you.
11 December 2024
Reply from Whisky.Auction
Good morning Mr Harrison. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Really impressed with the whole…
Really impressed with the whole service. Everyone that I’ve had contact with has been super helpful and the communication has been excellent. I would highly recommend using this service if you have some spare bottles laying around!
10 December 2024
Unprompted review
Reply from Whisky.Auction
Good morning Adam. Thank you so much for your great review. We're really pleased that you have been happy with the Whisky.Auction service. All the best, The Whisky.Auction Team
Great web based auction site
Great web based auction site. Very clear and easy to join and operate. Just sold bottle of Bourbon on the 3rd December and money in my account on the 9th. Only regret is I don't have another one to sell. Thanks to all at Whisky.auction.
9 December 2024
Unprompted review
Reply from Whisky.Auction
Good morning. Thank you for taking the time to review Whisky.Auction and for your great feedback. We're really pleased you've enjoyed using our platform. All the best, The Whisky.Auction Team
Reply from Whisky.Auction
Good after Michael and Clare. Thank you for taking the time to leave us a review and for your great feedback. We're really pleased you enjoy using Whisky.Auction. All the best, The Whisky.Auction Team
Best place a reserve to avoid disappointment.. on low hammer price !
Always easy to use , staff friendly and professional .. It's best to place reasonable reserves on items to be sold .. to avoid the odd hammer disappointment ..
3 December 2024
Unprompted review
Reply from Whisky.Auction
Good afternoon Mark.
Thank you for taking the time to review Whisky.Auction and for your valuable feedback.
Please do let us know if we can help with anything going forward.
All the best,
The Whisky.Auction Team
Response, The reason i have nort dompketed aa apcking slip is that I dleiver goods directly rather than a courier and then write what's been delivered
When dealing with W.A, they have a great website and everything is very clear. Their packaging and delivery service is outstanding and their telephone response first class,
The only concern is their insistence that for any sales one must give a National Insurance Number and any tax ID, AFTER the sal has been made or they will not release th funds, Such demnds shoud be informed before items are entered,
2 December 2024
Reply from Whisky.Auction
Good afternoon Mr Williams.
Thank you for taking the time to leave us a review. We're really pleased to hear that you're happy with our delivery and customer service.
We do apologise for the confusion regarding tax identification. I've checked with the team and the reason you missed the tax information request is because you have not been completing packing slips before submitting your bottles for auction. Please do take a look at the first page of our packing slip form which requests you details and also provides a link to full information on the new requirement - https://whisky.auction/seller/sell
Please do let us know if you have any questions at all on this.
All the best, The Whisky.Auction Team
I think postage very high but general…
I think postage very high but general service was very good
2 December 2024
Reply from Whisky.Auction
Good afternoon Mr Mayer. Thank you for taking the time to review Whisky.Auction and for your feedback. All the best, The Whisky.Auction Team
Reply from Whisky.Auction
Good morning Kevin. Thank you for taking the time to leave us a review and for your great feedback. All the best, The Whisky.Auction Team
The auction was seemless.
The auction was seemless.
I had a problem with the condition of the item versus the photos on the auction but to their credit it was dealt with very professionally and with no drama, which speaks volumes about the credibility and confidence dealing with Whiskey Auctions…5*
14 November 2024
Reply from Whisky.Auction
Good morning Mr Robertson. Thank you for taking the time to leave us a review, and for your great feedback. We're glad you were happy with our service once we'd discussed your issue. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Smooth transaction+++++
20 November 2024
Reply from Whisky.Auction
Good afternoon Mr Stein. Thank you for taking the time to review Whisky.Auction and for such positive feedback. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Packing for delivery
Packing for delivery , especially cardboard boxes, has to be done properly. The boxes need to be folded flat and the bottles placed in a air bubble package. Not put the bottles into the actual cardboard boxes , thus damaging them while putting them packaging into bigger boxes, for transit..
Furthermore, if your auction house offered 0% sellers commission, you would get more sellers , selling on your site..just saying as a regular seller..
14 November 2024
Reply from Whisky.Auction
Good morning Mr De Silva. Thank you for taking the time to review Whisky.Auction and for your valuable feedback. Best wishes, The Whisky.Auction Team
Thanks to Whiskey Auction for selling my Whiskey
Thanks to Whiskey Auction for selling my unwanted whiskey. From the start (signing up online), there were easy-to-follow instructions and seamless service. The process took about a month (including listing items, the auction preview and the auction), but I expected it all to take longer. I am delighted with the results.
11 November 2024
Unprompted review
Reply from Whisky.Auction
Good afternoon Sharon. Thank you very much for such a lovely review. We're so pleased to hear that you've enjoyed selling with Whisky.Auction. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Reply from Whisky.Auction
Good morning David. Thank you for taking the time to review Whisky.Auction and for your great feedback. We've passed this on to the packers. All the best, The Whisky.Auction Team
Always had a good experience
Always had a good experience. If there are questions, they always respond very quickly. Just wish they would expand their services to store bottles purchased also.
1 November 2024
Reply from Whisky.Auction
Good morning James. Thank you for taking the time to review Whisky.Auction and for your valuable feedback. All the best, The Whisky.Auction Team
Overall
Overall, very good but a couple of ideas as minibottle collector:
Lots have a large number of items, specially when are jugs or decantarse
Only two auctions per year looks not appropriate. Might be three or four much better.
30 October 2024
Reply from Whisky.Auction
Good morning Luis. Thank you very much for your feedback and your suggestion for our miniature auction which will be passed to our director. All the best, The Whisky.Auction Team
Great Auction site
All bottles always arrive very well packed. Everything is automated and just works. You can also buy bottles and keep them in their warehouse for a while. Absolute professionals... Everything is top notch with these guys...
23 October 2024
Reply from Whisky.Auction
Good afternoon Brano. Thank you very much for taking the time to review Whisky.Auction and for your kind words. It's great to hear such positive feedback. All the best, The Whisky.Auction Team
Reply from Whisky.Auction
Good morning John. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
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