Whirli Reviews 

Have been really unhappy with Whirli. We were bought the subscription as a gift last Christmas. But when we tried to cancel it we were told we would have to buy the toys as we had had them less then 12 months (so we ended up paying for our present) but after that there was no way to cancel it as they said it takes two weeks to process buying the toys. They then auto renewed the subscription and billed to the person who gifted it to us last time which was embarrassing. They then told us they don’t give refunds for subscriptions, even within the normal 14 day cooling off period which seems unlawful.

Poor customer service and no telephone number to call and limited range of toys. Definitely not worth the hassle, I would avoid at all costs.

Update - They have now agreed to refund the subscription but very unwillingly. As their model requires continual interactions with customer service when exchanging toys and customer service is so poor I would strongly recommend avoiding this company.

Great selection of toys, good customer service, fast delivery and would definitely recommend!

Such an amazing idea. It was quick and so easy to use. My little one loved getting new toys and then once she had lost interest we just changed them.
The toys are clean and in great condition.
There is so much to choose from on the site! I really can’t recommend them enough.

We currently have a Whirli subscription and love it! It’s similar to a toy library but all online. The website it very easy to use and makes choosing toys an enjoyable experience. Our delivery has always been super quick and arrived with no problems. Sending the toys back is also very simple and doesn’t require any printing! My little one loves having new toys each month and I love that I’m saving money and making an eco friendly choice.

Fantastic service, toys are always in excellent condition, kids are always excited to get new toys.

Amazing service, great choice, highly recommend!

New toys, 3 times a week

We have so many toys in our play room and using Whirli has been a god send!

All the toys that we have had are great and the variety helps keep things fresh.

That it is great for us as busy parents to order what the kids need day before, in a quick manner, to get it delivered with the postman taking the old set of toys away - Why only now have I found out about Whirli?.

So smooth and easy to use! Really enjoyed being able to pick and choose wonderful toys to try with the children that we wouldn’t have thought of had it not been for Whirli!

Quick at dealing with any questions I've had. Great company

The idea is great. But toy selection was limited and the delivery fees were expensive. And what made me give the company one star - you can’t cancel your subscription !

I joined whirli with a 6 monthly subscription, thought the idea was great that I didn’t have to keep buying new toys and getting rid of old toys. Every time whirli’s toys arrived clean and were in a good condition. But the toy selection was not great. Most of the toys you can select are not open-ended so children get bored of the toys easily. Each time when I swapped the toys, I had to pay about £7-8 to return the toys and to get the new toys delivered. You would end up not swapping toys as often as you may wish. I would rather use the subscription fee and the delivery fees to buy new or second hand toys for my children.

Towards the end of my subscription, I wanted to cancel it. But I was only allowed to cancel it 14 days before the new subscription renewed. And when it came to the day, I was told I had to return all the toys to be able to cancel my subscription. I returned the toys straightaway. Royalmail has confirmed my delivery has arrived at the company address. But my account wasn’t updated to say the toys were returned. I still couldnt cancel my subscription! When did they confirm they have received my toys ? After my subscription has been renewed! I am still trying to cancel it.

So if you want to cancel your subscription, you would have to return all the toys more than 14 days before the subscription end date. You basically lose half of the month of your subscription. It makes me feel the company did it on purpose to make subscription cancellation so hard.

Think before you commit to the company.

Want to save hundreds of pounds a year and be environmentally friendly whirli is your answer.

After buying numerous toys and binning them I came across whirli the blockbuster for toys use what you need and swap when your little one is done with it.

Whirli has so many options to make your life easier and it just not toys that you can swap out for there are jumpers play pens seats pretty much have you sorted for your little ones

I love the fact that my child is playing with pre-loved toys, thereby contributing to net zero in the long run. Also, Whirli have an amazing collection and range of toys for various age groups, so most of the time I don't have to look anywhere else. Toy swapping is a simple process, although I feel the postal charges are a bit on the higher side. We would love to see Whirli starting to accept owned toys, that are in usable condition, from their regular Customers, in exchange for credits.

DO NOT USE!! Have had absolutely terrible experience. Toys are often broken or bad quality, or unavailable. I have tried to cancel my subscription for months and every time they refuse and continue taking money from my account. Update — finally resolved!

Excellent, well thought idea!
Totally worth it to swap instead of buying new toys.
I not only save money but also do not have to worry about storing toys. Just simply swap them! So cool :)

I would highly recommend Whirli to others! :)

The fabulous quality of the toys.
My granddaughters loved them.

Great, reliable service.

Love whirli and the concept so much! It's quite expensive still though, when you add the delivery fees. I feel like 12 rotations should be included in the price as it's part of it, not like I can avoid it in anyway. So feels cheeky the ways it's priced.

I have been so impressed with the level of customer service at Whirli. They are swift to reply to questions and nothing is too much trouble. We can't wait to receive our first delivery and try out our brand new toys.

Whirli is brilliant. It is great for trying out toys before you buy them. This has happened quite a few times where my children have no interest in a toy I thought they might like. It's also great because if they get bored you just send it back and order more toys to keep them interested.

Good idea in principle but model does not represent value for money at all. Poor quality toys delivered (despite claiming that they’re cleaned etc) and very expensive option for providing toys for children. I ended up paying well over £100 for toys that would have cost less than £30/£40 new.