I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rej... See more
Company replied
We ordered four of the bar stools based on singer washing machines so heavy base and leather tops. Theyre perfect. Been much admired and delivery was really quick. Would definitely buy from here again... See more
Company replied
Firstly the stock is amazing, I ordered new bar stools they came before the lead time, the quality and finish is stunning. I later decided once I started to see my kitchen in, that I wanted to ex... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Manufacturer
- Kitchen Furniture Store
- Outdoor Furniture Store
- Wallpaper Store
Written by the company
Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount
Contact info
Westbury Street, SK14 4QP, Hyde, United Kingdom
- 0161 368 9638
- sales@wheresaintsgo.co.uk
- wheresaintsgo.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve just received a bar stool
I’ve received a bat stool which I now understand is full leather but rather low quality. The communications from the supplier and factory have been excellent and demonstrate what a difference solid customer service makes. !
26 September 2025
Unprompted review
Reply from Where Saints Go
Hello Colin,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were initially disappointed with your purchase, and we completely understand how frustrating it must have felt when the product didn’t meet your expectations.
We would like to reassure you that the stool you received is made from genuine leather. Following your review, we asked our manufacturer for formal confirmation, and they have provided a declaration to confirm this. We have shared this with you directly by email for transparency.
We always take customer concerns very seriously, which is why we sought immediate clarification from the supplier. We hope this provides reassurance and clears up any confusion around the material.
That said, we appreciate that the product wasn’t what you had in mind, and our team is still here to help with a return or exchange should you prefer. Please don’t hesitate to reach out to us directly so we can assist further.
Regards
Tracey
Excellent Customer Service
I’m super happy with the chairs I ordered from this company. Even though there was a small issue with a few of them, the customer service team was extremely helpful and quickly sorted everything out. I will definitely buy from them again in the future!
19 September 2025
Unprompted review
Reply from Where Saints Go
Thank you for your positive feedback and 5* review. We're glad to hear our customer service team was helpful and speedily arranged a resolution for you.
Superb Customer Service
We are delighted with our matching Brooklyn dining chairs and stools. Compared to other products I have seen at this price point, this furniture is miles better quality.
We had a few issues with our delivery - but found that the Where Saints Go customer service were very helpful and efficient. Their Customer Service Portal is top notch (better than some multinationals) and allows good visibility of all comms. On top of that - they are easily contactable by phone (clearly bucking the trend of other online sellers).
Clearly a nice bunch of people working for a well run company, supplying good quality, value for money products - and doing their best to provide a premium customer service experience.
Oh! and thank you so much for delivering to Northern Ireland. So many sellers can't be bothered - and its gotten much worse lately. Thank you for supporting this little corner of Britain!
12 August 2025
Reply from Where Saints Go
Thank you so much for the wonderful 5* review Mark, it's very much appreciated & welcomed. We're so pleased to hear our technology and customer service were easy to access, and you love your Brooklyn chairs and stools.
Reply from Where Saints Go
Thank you for the 5* review, it's very much appreciated.
Great quality furniture at very good…
Great quality furniture at very good prices. Ordered 4 leather dining chairs and was so pleased with the quality, ordered a further two.
14 August 2025
Reply from Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Good company with good quality furniture
The bar stools are very good quality and look great. We were able to go to the showroom which was useful. Will definitely shop here again. Thank you.
12 August 2025
Reply from Where Saints Go
It was lovely to meet you at our showroom, also thank you for the 5* review and positive comments, it's very much appreciated.
Quality Product
Easy ordering process. Great communication from order to delivery and the product is pure quality.
12 August 2025
Reply from Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Excellent service
Excellent service. Prompt delivery and chairs really carefully packaged.
So pleased with my two kitchen chairs
19 August 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Fantastic and very helpful
I have got long term back pain and wanted a stool for the kitchen with lumbar support. The Where Saints Go team could not have been more helpful and the stool arrived the next day and was exactly what I wanted
15 August 2025
Reply from Where Saints Go
Thank you for the lovely 5* review. We're so glad that our team was able to assist and were helpful in your quest for a suitable stool.
Reply from Where Saints Go
Thank you for the 5* review, it's very much appreciated.
Quality Products and Customer Service
This company is just quality in terms of its customer service and fabulous products.
My second purchase with them and just spot on, thank you!
12 August 2025
Reply from Where Saints Go
Thank you so much for the great 5* review and the lovely comments. We're so glad to hear our customer service team has been able to assist you and that you love your second purchase.
Reply from Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Bought 2 bar stools very comfortable…
Bought 2 bar stools very comfortable and well packed exactly as described.
Pleased!! Yes
5 August 2025
Reply from Where Saints Go
Thank you for the 4* review, it's very much appreciated.
Good customer service could actually…
Good customer service could actually speak to someone on the phone. Excellent product would buy again. Slightly pricey....but get what you pay for
11 August 2025
Reply from Where Saints Go
Thank you for the 5-star review. We're glad to hear that our customer service team assisted you over the telephone.
Beautiful and outstanding quality
After much deliberation I ordered two of the London bar stools in taupe for my new cottage. Delivery was very quick and they were incredibly well packaged. They are absolutely beautiful and the quality is outstanding. I would highly recommend Where Saints Go, they’re now high on my list for future purchases.
4 August 2025
Reply from Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated
Lovely furniture but terrible customer service
I ordered my 3 barstools with a 10 week wait- so 10 weeks without stools in our new kitchen. We were desperate to get them but had no communication from them with regards to a delivery date during the 10 weeks. I emailed the company and was told still no idea of a delivery date. Once the 10 weeks was up, I contacted the company to be told they’ve arrived but with problems so I could only be sent one. We had a holiday planned so I needed to cancel the entire order so they wouldn’t be delivered during our month away. When speaking with a female staff member I was given no apology at all- she just cancelled the order. If she’d given a sincere apology for the 10 week wait with no stools delivered then I’d not be writing such a disappointing review now. Really terrible representative of this company. Over 3 months later I see the stools advertised online as in stock. So, I purchased and luckily this time they arrived promptly and they are really lovely. So my review is low due to the awful customer service, which lets down an amazing product.
14 August 2025
Reply from Where Saints Go
Hi Joanne - we are looking into your review, I'll come back to you personally.
Katrina (Where Saints Go)
Just what I wanted
Just what I wanted. The date blocks are well made. Lovely rustic finished item.
Delivery was very fast.
28 July 2025
Reply from Where Saints Go
Thank you for the 5* review, it's very much appreciated
My bedding is fabulous
My bedding is fabulous, colour is amazing and great quality.
Highly recommended.
9 August 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review, it's very much appreciated
Easy to use
The site is easy to navigate and with all the info required. The delivery date was clear and updated info received regularly. Well packaged.
1 August 2025
Reply from Where Saints Go
Thank you for the 5* review, it's very much appreciated
Reply from Where Saints Go
Thank you for the 5* review, it's very much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.