Wheego.com Reviews 238

Landed at Manchester airport this morning tried contacting to the number I was given to be picked up to collect my hire car but kept going to answer phone, after 2 hours decided to walk to the office only to be told they are no longer there so had to hire a car from the company that had taken over at triple the price now got to try and get my money back from wheego, what a scam be aware

I booked a car from Birmingham airport at a wonderful rate. I took the insurance package too. I hadn’t realised the car was off site but as it turns out we had a great rental. Adam and zane looked after us so well. And on our return dropped our party of 5 back to the airport so fast. We had such a lovely experience. I would definitely use them again.

Pro tip for Malaga: Wheego has no airport signage, because apparently finding them is part of the adventure. Call them, wait 30 minutes for the lone shuttle, then enjoy the surprise €40/day "insurance" fee for not carrying an international driver's licence — a requirement quietly composting in their fine print. Innovative revenue strategy. Zero stars if the platform allowed it.

I rented a car with Wheego Bulgaria (Contract RNT-2430) from March 29th to April 1st, 2026. Upon returning the vehicle at Sofia Airport, a missing key was reported. The official "Vehicle Condition Report Form" generated by the company and signed by me clearly stated the total cost for the key was 345 €. However, instead of charging the agreed amount and releasing the rest of my 1.000 € security deposit, Wheego liquidated the FULL 1.000 € from my bank account. It has been nearly a month, and they have ignored all my emails. This is an unauthorized charge and a complete lack of professional integrity. I have already initiated a formal chargeback process with my bank and filed a complaint with the Bulgarian Consumer Protection Commission (KZP).

OVERCHARGED
after booking online with CARJET via WHEEGO at Manchester i booked a car for 1 day for 14.00 pounds.
After all paperwork was completed at WHEEGO i was asked to pay 45.00 pounds not 14.00 pounds.
he said it was in the small print and smiled.
took the car for the day as it was needed.
after getting back home i got in touch with CARJET to lodge a complaint about his matter. after many emails from them to be told WHEEGO are very busy? my reply 5 weeks busy scamming people.
if you want to be scammed go a head if not
STAY AWAY
SCAMMERS ONLINE AND IN PERSON

Dispite having a written confirmation for a rental car, I was told at the pick up counter that no car was available for me and I would need to take the matter up with the broker.
I was forced to rent a car from a different supplier for an inflated spot price - never again with Wheego

Disaster. Do not use wheego. They sting you with about 4 other costs. They leave you to the damaged car. They then take unauthorised payments and keep card info!!! Stay well clear

Wheego-Vilinus airport, Lithuania
This is not a car rental company, it is a scamming operation. They try to scam you with extra insurance despite full insurance. They deny checking the car with you (so they can fake damage and cleanliness of the car). They give false claims of damage to the car and give false claims of the car being dirty.
I got a 1.100 euro bill sent for scratches on the side mirror that were not there when the car was returned. Pure scamming buisness any 5 star reviews are propably not real customers.

Refused to accept my credit card as it only had my initial and not my full name. Allowed me to use my debit card Ona totally new booking at £210 for 3 days, original booking, £100, lost. On return, tiny scratch, charged me £428. Unable to claim it back from my car hire excess insurance as they specifically don’t insure books with wheego! That’s the type of company they are, insurance companies block them. Highly recommend you do not use wheego!

Company is a franchise. What you get at one airport is different to others. East Midlands Wheego is absolutely fantastic. Staff are kind and helpful and the cars are new, clean and high class. Rent with confidence with Wheego at East Midlands

Birmingham near airport Staff, Car and Service was excellent !!

thanks to adam zain , katia!’

good prices as well

Got a car, rented, all good. 6 months later collection agency gets on me for unknowingly having gotten a traffic ticket which wheego never informed me of during the rental period.
Happy to pay a traffic ticket, but to learn about it 6 months later with tons of late fees and no communication from wheego is a joke.

I strongly advise against renting a car from Weego. This company uses unacceptable practices aimed at seizing the customer's entire deposit. In my case, they unlawfully withheld 3100 PLN for damages that either did not exist or would cost a mere fraction of that amount to repair.

Why you should stay away:

Intentionally looking for "damages": Upon returning the car, the employee immediately pointed out three issues. We had a photo of the first "damage" from the start of the rental – only after showing this proof did he withdraw the claim. This clearly proves their bad intentions and dishonesty.

Invisible scratches: The second "scratch" turned out to be just dirt. Even after we cleaned and dried the area, the employee insisted he saw something. Even if there were a micro-scratch (invisible to the naked eye), the cost of removing it with a simple "one-step" polish would be symbolic—around 50-100 PLN—not thousands!

Stone chip on the windshield (so-called "bullseye"): The company is demanding payment for a full windshield replacement due to a microscopic chip on the passenger side. The damage is smaller than a 2 PLN coin and is located more than 10 cm from the edge. According to industry standards, such damage is repaired with resin in 20 minutes for about 150-250 PLN. Claiming the entire windshield needs replacement is a complete lie.

They took 3100 PLN from us, while the actual repair costs (if any were even necessary) would not exceed 500 PLN. This is a blatant scam targeting tourists. I have used Weego in Gdansk before and it was perfectly fine, but this specific branch is a completely different, dishonest story. I warn everyone – read the negative reviews and believe them, because they are 100% true!

What a bad experience we encountered with this company!!!!!
Firstly we hired a car from them at birmingham airport online for 3 weeks at the cost of £235: brilliant 👏 we thought.
The pick up was planned for 11am. Then unexpectedly we were delayed at an airport and we contacted them at 8am, as soon as they opened, to let them know that we would be late, but in the country later that same afternoon. They informed us that they could only keep the car for 2 hours. We arrived at 5pm and they had told us that our reserved booking had been cancelled and then offered an alternative to the tune of a further £310 extra on top of our original £235 and only SUV available to hire at that time leaving us with no choice but to go ahead there and then, and we were also told we must have the car valetted before returning the vehicle. Never have we had to have a valet upon returning a car from any hire company. We were told that when returning the car, as we had an early flight out of the country, someone would be there to accept the return, when this was discussed with a manager, this was a categorical no as this is something they do not do, thus making us late for check in at the airport, hence we had to return the car a day earlier to avoid delays.
Upon returning the vehicle to them, they inspected the vehicle telling us that there was a very minor scuff to the front quarter of the car, which was then made worse but the inspector rubbing against the panel with the sleeve of his coat.. after we stated we had video evidence of all the panels, this was insisted by management to be viewed. As this was not good enough, We were then told to return to the office to pay for the damages, and the car would have to go back to the dealership to be professionally rectified. This would cost us an additional £150 extra, which we outright refused to pay after being completely screwed over when initially hiring the car. Another manager then inspected it and said "its fine, no problem, no charge"

Customer service here is non existant and would highly recommend that they undertake a training course on how to properly run and manage a car hire company

Avoid at all costs, check other car hire firms before using these con artists

The fine itself was real, and the moment Wheego finally sent the official Bulgarian police document, I paid immediately.

What made this experience unacceptable was everything that happened before that.

For days, they pushed payment through a Stripe link while refusing to provide the single basic document any reasonable customer is entitled to review. Instead of transparency, they chose intimidation: aggressive legal threats, accusations of bad faith, references to criminal liability, and a tone so arrogant it felt designed to pressure payment before proof.

Only after this completely unnecessary bullying did they finally send the exact police notice that should have been attached from the very first message.

So yes, the fine was legitimate.
Their handling of it was not.

What should have been a two-minute customer-service interaction turned into days of threats, arrogance, and avoidable hostility.

After experiencing this firsthand, the flood of negative reviews surrounding this brand no longer feels surprising — it feels deserved.

Landed at Manchester airport,already booked car hire with Wheego.com in advance. They refused to allow me to take the car because they said the car hire price was too cheap & they wanted an extra £100 as my driving licence with proof of home address on it,credit card & debit card all in my name was insufficient to allow me to take the car as they wanted an extra paper proof of address. However if I paid an extra £100 they would accept the documents I had! I refused to be extorted & walked to another carhire company at the airport & had no issues with my documents.Be warned!!!

No confirmation in the system, hidden fees for insurance.
Very unprofessional behavior of the front desk personel.

This is the worst car company I have ever had to deal with in my life. I had 2 physical debit cards that had plenty of money to cover the deposit, but they specifically needed credit cards which I didn't have. As such, they didn't allow us to take the vehicle and I wasn't able to get a refund from booking. Absolute piss poor company

Absolute SCAM. Buyer beware !! My deposit turned into a "Luxury Upgrade" I booked and paid for a Peugeot 208 or similar and was given a Seat Arona, both standard gears and no frills. They have you sign in a little signature pad and pay your "deposit" but give you no paperwork because it's emailed to you in case you're pulled over or get into an accident. Once you realize the deposit was never returned it's then discovered that you were upgraded to a luxury package even though it's a similar class of car. Unbelievable scam !! Please be careful. I booked online through Carjet

I had a very stressful and disappointing experience with this rental company at pick-up.

At the time of booking, my confirmation clearly stated a deposit of £249. However, upon arrival, I was told the deposit would be increased to £990 unless I purchased their in-house insurance. I had already arranged separate excess insurance, but staff repeatedly pressured me to buy theirs and insisted that third-party insurance would not pay out, which I later understood to be misleading.

The situation became increasingly uncomfortable. I was told that “even the smallest scratch would be charged,” which felt like an intimidation tactic. After reviewing the contract, I can see that there is actually no clear definition of what qualifies as chargeable damage — no distinction between minor wear and tear and actual damage, and no indication of size or severity. This lack of clarity, combined with what I was told, made me feel I could be charged arbitrarily.

When I became visibly upset due to the pressure, I was told that the car might not be released to me unless I calmed down. Another staff member also approached and accused me of being rude, which I found unfair given the situation.

I was also informed that an additional £99 would be held for up to 6 months for potential fines, which was not clearly communicated beforehand.

Overall, the experience felt highly pressurised, misleading, and far below the level of customer service I would expect. I would strongly advise others to read the terms very carefully and be prepared for significantly higher deposits and aggressive upselling at the counter.

For my own protection, I took a full video of the car at collection due to the number of existing small scratches, as I did not feel confident in how damage would be assessed on return.