Wheatybags Reviews 

Disappointed with the customer service from this company. I placed the order online for 3 items which arrived 8 days later. 2 items arrived even though the invoice had the 3 items listed. I emailed customer services and received a response the next day stating that the 3rd item was out of stock and there would not be a delivery prior to Christmas so they would refund the item. I questioned when I was going to be informed about this and got a response saying that someone emailed me days before and to check my junk folder (I check the junk folder daily and had received no such email). The agent was useless and not bothered in the slightest that it was for a Christmas gift. When I questioned why the refund was not processed until I contacted them he stopped responding to my emails. I would definitely reconsider if you were thinking of shopping with this company. Upon checking the website the item was still available to order so my partner placed an order for it which was processed, a little later he got an email stating they would refund the money due to having no stock. The website is not updated and customer service is terrible. Upon receiving the first refund I was not compensated in any way for the delivery cost even though the package was smaller/lighter than intended due to an item being missing. I have since ordered the item from elsewhere for a better price and free next day delivery.

Four weeks after purchasing my Wheatybag has still not turned up. After contacting Wheatybag customer service they assured me they had despatched my product but it was second class post so could be a while. Problem was I had paid for first class post but they could not even get that right. Best part of the experience was the refund.

I bought a wheat tag buckwheat neck pillow. This did not hold the heat more than 15 minutes and really was unfit for purpose.
I rang the company & explained & was told that once it had been heated it could not be returned. Now, I’m not stupid but how do you know is an item works unless you try it out? Nowhere in their advertising does it mention their no returns policy.
Don’t buy from this company with zero customer service. A WASTE OF MONEY.

I purchased a Wheaty bag direct from the company recently.

I received a bad burn on my lower back from this product, after microwaving for the recommended time.

All Microwaves vary in Power output, also as with standard ovens, Microwaves with the same rated power output vary in the actual heating energy provided in a given time.

Therefore the instructions need amending

Please be careful with these products

Mr N Wade

Poole, Dorset, UK

Great experience with WheatyBags. Received item today, its perfect and what I expected. Prior to ordering, I contacted the company on instagram about postage and they replied very quickly. Cannot fault this company! :) Thank You.

I bought a shoulder and neck pain wheaty bag from this company a while ago. I have been quite disappointed with it because:
a. I don't think it has enough filling in it. It is divided into sections to prevent the wheat from moving about too much but I don't think there is enough wheat in each section to start with so the heat dissipates very quickly and the wheat moves about a lot.
b. I don't think it gets hot enough in the first place using the recommended heating time.
I base this judgement on my experience with a sausage-shaped bag which I have had for a long time now. It is packed full of wheat and remains hot for a lot longer but is not designed for the neck as such although I have used it there.

I had to wait a full 5 working days before they told me the material was out of stock.

I was kind of expecting the order by then.

Totally useless, blame band making every order on demand. This isn't McDonald's, it's a cloth bag with wheat in it. There should be a tonne of stack made with just normal cloth and wheat. They sell to retailers and wholesale so they've got to have stock for that!

In the end I cancelled my order with little apology from the company and no offer of a minor a refund to wait longer for the order.

Disgusting.