UK buyer here. Competitive pricing. For me, also had no import tax or hidden fees on arrival. Long delivery as it ships from China, despite the "UK" suggesting URL. I see that others from the UK hav... See more
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Review summary
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I was a little surprised to see bad reviews talking about poor customer service because that is the complete opposite from my own experience. My order came through very quickly and way ahead of sched... See more
Great service from Whatgeek. Ordered my OneXFly F1 Pro and it arrived quickly, well-packaged, and exactly as described. Their range of handheld gaming devices is excellent and I love that I can buy wi... See more
Item dispatched quickly, took a few days for the tracker to update, but it did update eventually and tracked parcels journey. Was not immediately clear due to UK tag in the website that it was coming... See more
Company details
Written by the company
WhatGeek has great things lined up in store for people filled with amazing creativity. All the gadgets offered on our website will have unique designs, colors and features that will allow people to create something of their own. Our team is hard at work to offer items in a variety of different categories besides customizable mechanical keyboards, mouse and other accessories.
Contact info
Hong Kong
- support@whatgeek.com
- whatgeek.com
3.7
Average
561 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY
Edit: It has been a year and the keys are sticky and it barely works. I spoke too soon on my previous good review. Do not buy.
Original review: Overall very good. I ordered the Ajazz ak820 keyboard and it both feels and looks great. The sound is exactly how I wanted it too.
I would urge customers to email support about tracking your order, as after a week of no updates I contacted them and they gave me a more direct tracking link.
Shipping also takes a very long time but this was disclosed at the time of purchase.
Expect it to arrive closer to the 15 days rather than the 5.
12 February 2025
Unprompted review
Delivery Times are beyond atrocious
Paid extra for faster delivery since 5 to 15 days delivery seems excessive in this day and age (they fail to tell you that dispatch also takes 11 days, so 26 days in total) only for as soon as it comes to the uk for it to be taken over by Amazon who tells you to wait a further 5 days for your arrival. So if you order anything from here expect to wait well over a month before you can even think of receiving it!!!
16 February 2025
Unprompted review
Reply from Whatgeek
Dear Customer,
Hello!
First of all, thank you for taking the time to give us feedback about your shopping experience.
We are very sorry that you experienced a delay in delivery during this purchase, which obviously did not meet your expectations and your need for fast delivery.
We understand that it is reasonable to pay extra for faster delivery, and we apologize for the disappointment in the end. We should provide clearer information on the product page regarding delivery time so that you can make a more informed purchase decision.
We have noticed the problems in the logistics process you mentioned, especially regarding the delivery of goods by Amazon after arriving in the UK. We will communicate with our logistics partners to explore how to optimize this process to reduce delivery time in the future.
To express our apologies and hope to make up for your inconvenience, we would like to provide you with the following compensation:
Refund: We will refund the expedited delivery fee you paid.
Voucher: Provide you with a coupon for your next purchase.
Priority service: We will provide priority handling and delivery services for your future orders.
We sincerely hope to be able to restore your trust in us and look forward to the opportunity to serve you better. If you have any additional questions or need further assistance, please feel free to contact us.
Thank you again for your feedback, which is very important for us to improve our service.
Sincerely，
WhatGeek Service Team.
I was really impressed
I was really impressed, good communication throughout, product arrived quickly and in good condition, would really recommend and would happily purchase from whatgeek again
16 February 2025
Unprompted review
Would avoid, better off going to Amazon and paying a bit extra.
Paid for priority processing says 1 - 3 days on their website. Now on day 5… contacted support no response. The device I ordered is “In stock”, not sure how it takes 5 days to find it and ship it off. I see a lot of others are reporting long delivery times. I think it’s better to Avoid this company.
Edit: Changing my review. The unit came 2 weeks before the date the courier gave on their app. Unit is in good condition and preloaded with JelOS. Wrapped up well for travel.
12 February 2025
Unprompted review
Reply from Whatgeek
Dear Customer,
Hello! First of all, we deeply apologize for the unpleasant experience you encountered during this shopping process. We attach great importance to your feedback and are very sorry for the trouble this matter has caused you.
Regarding the priority processing and delayed delivery issues you mentioned, we understand your disappointment and dissatisfaction.
We have been working hard to improve our service processes to ensure that every customer can have a satisfactory shopping experience. We are deeply sorry that our communication and handling methods in this incident did not meet your expectations.
We have noticed the delayed delivery issue you mentioned and are urgently verifying the matter. We will handle the delivery for you as soon as possible and ensure that you receive the priority processing service you deserve.
We promise to ensure that you receive the priority processing service you deserve and ship it to you as soon as possible.
At the same time, we are also willing to provide you with additional compensation to express our apology and gratitude to you. We will contact you to provide a specific compensation plan and ensure that you are satisfied with the final processing result.
What is your order number? So that I can better serve you.
Once again, I apologize for your inconvenience and thank you for your understanding and support.
If you have any further questions or need help, please feel free to contact us.
Have a great day!
Sincerely,
WhatGeek Service Team
Partial Order & Ghosting - Extremely Disappointed with Whatgeek
I placed an order with Whataeek expecting to receive everything I paid for. Unfortunately, when my package arrived, it was clear that several items were missing.
Okay, mistakes can happen, I understand that. However, what's completely unacceptable is their lack of customer service. I've sent multiple emails detailing the missing items and requesting a resolution, but I've received absolutely no response. It's been days now, and they are completely ignoring me. This is incredibly unprofessional and makes me feel completely ripped off. I cannot recommend Whatgeek at all. They shipped a partial order and then vanished when I tried to contact them. Avoid unless you want to risk not getting what you paid for and being ignored if there's an issue.
Update:
This joke of a company has time to respond to TrustPilot reviews but does NOTHING to reply to e-mails.
1 February 2025
Unprompted review
Reply from Whatgeek
Dear Customer,
Hello! First of all, we sincerely apologize for the unpleasant experience you encountered during this shopping process. We attach great importance to your feedback and are very sorry for the trouble this incident has caused you.
Regarding the missing items in the order and the customer service issues you mentioned, we understand your disappointment and dissatisfaction. We have been working hard to improve our service processes to ensure that every customer can have a satisfactory shopping experience.
We are deeply sorry that our communication and handling methods in this incident did not meet your expectations.
We have noticed the missing items issue you mentioned and are urgently investigating the matter.
We will reissue the missing items to you as soon as possible and ensure that you receive the full refund or compensation you deserve.
We promise to ensure that you receive the full refund you deserve, including the cost of the missing items and possible shipping costs.
、
We attach great importance to the feedback of every customer, and your opinions will help us continuously improve and enhance the quality of our service. We sincerely hope that you can give us a chance to regain your trust.
Once again, I apologize for your inconvenience and thank you for your understanding and support. If you have any further questions or need help, please feel free to contact us.
Wish you a happy life!
Customer Service Team
Love my anbernic rg40xxv!!
Arrived in great condition! Been loving my Rg40xxv. Really good value for money couldn't recommend WhatGeek more! Thank you!
11 February 2025
Unprompted review
Excellent all around
Excellent communication throughout, really good price for the item I purchased and actually arrived quicker than expected. I’ll definitely be using them again and highly recommend them.
4 February 2025
Unprompted review
Great prices and service
Great prices and service - I've made three orders in the last six months and all have arrived in under a week China-UK.
6 February 2025
Unprompted review
I had been sat on the fence
I had been sat on the fence as I'd seen many advertisements from various company's, but there advertisements helped me give there handheld a go. Great price, timely delivery, arrived in perfect condition, and the product is a great little nostalgia trip.
28 January 2025
Unprompted review
Ordered 2 full weeks ago a keyboard and...nothing
Ordered 2 full weeks ago a keyboard, no sign of any progress regarding my order, no answer to emails. Their policy states 2-7 work days to process your order and presumably give it to the shipping company... yeah my ass...
1 February 2025
Unprompted review
Reply from Whatgeek
Dear Customer,
Hello! First of all, we sincerely apologize for the inconvenience and trouble you have experienced throughout the shopping process. We understand your dissatisfaction with the speed of order processing, especially when you expect the goods to be shipped quickly.
We are deeply sorry about the delay in order processing you mentioned. We have conducted an internal investigation and will take measures to improve our order processing process to ensure that similar problems do not occur again.
We are also very sorry for the unanswered email you mentioned. Our customer service team obviously did not meet the expected standards when handling your issue. We will conduct a thorough review and strengthen training to improve our service quality.
We value your feedback and will take measures to improve our order processing and customer service processes. If you have any further needs or questions, please feel free to contact us. We are willing to provide you with further compensation or solutions to ensure your satisfaction.
Thank you again for your understanding and patience.
Best wishes,
WhatGeek Service Team.
False advertising
I ordered a "ready-to-ship" item believing it would dispatch in 24 hours. Five days later, no news, order status says unfulfilled. I ask customer service, they say item is very popular and I have to wait next week for more stock. I check the website and the item is still listed as available (not even low stock) ready-to-ship. Misleading company
UPDATE:
They replied again offering to exchange my ordered item worth £259.99 with an item worth £59.99. I of course declined. They said my item is still out of stock but their website is still advertising it as ready-to-ship in 24 hours.
6 February 2025
Unprompted review
Reply from Whatgeek
Dear Customer,
Hello! First of all, we sincerely apologize for the inconvenience caused to you. We understand your dissatisfaction with the delay of your order, especially when you expect the product to be shipped quickly.
Regarding the "ready-to-ship" product status issue you mentioned, we are deeply sorry. Due to the popularity of this product, there was a temporary change in the inventory, which prevented us from updating the website information in time. We are already stepping up to restock and will ship it to you as soon as possible.
Regarding the exchange suggestion made by customer service, we understand that this does not meet your expectations. We will check the inventory again and provide you with the latest shipping information as soon as possible. At the same time, we will immediately update the inventory status on the website to avoid similar situations from happening again.
We value your feedback and will take measures to improve our inventory management and customer service processes. If you have any further needs or questions, please feel free to contact us. We are willing to provide you with further compensation or solutions to ensure your satisfaction.
Thank you again for your understanding and patience.
Best wishes,
WhatGeek Customer Service Team
(Anbernic RG40XXV)
The product (Anbernic RG40XXV), the price, the customer service, the delivery - all awesome
24 January 2025
Unprompted review
Keyboard hasn't shipped, ordered 11 days ago
I have attempted to contact them three times via email to find out why my order hasn’t shipped, but they don’t reply. No excuses, this company is dreadful to deal with. Terrible, nonexistent customer support.
UPDATE:
They sent me an email offering to pay me to remove the review, see below.
"Would you like to remove the negative review for us? We are willing to provide you with $5 as your waiting fee."
25 January 2025
Unprompted review
Reply from Whatgeek
Dear Customer:
First of all, thank you very much for taking the time to leave us feedback.
We are well aware that our response may not meet your expectations during the Spring Festival holiday, which has caused you inconvenience and trouble. We are deeply sorry for this.
During the Spring Festival, since most employees were immersed in the joy of reunion with their families, our customer service team also reduced their online time accordingly, resulting in some customers' inquiries and feedback not being responded to in a timely manner.
We understand that this may be an unpleasant experience for you and sincerely apologize for this.
However, please rest assured that with the end of the Spring Festival holiday, our team has fully resumed normal work to ensure that we can provide you with timely and professional services.
Thank you again for your understanding and support. If you have any other questions or need further help, please feel free to contact us.
I wish you a happy life!
WhatGeek Service Team
Ordered a keyboard over a week ago and…
Ordered a keyboard over a week ago and they havent even shipped it yet like its not even on its way also customer service is non existent they dont reply to any of my emails please dont trust these scammers
28 January 2025
Unprompted review
Reply from Whatgeek
Dear Customer:
First of all, thank you very much for taking the time to leave us feedback.
We are well aware that our response may not meet your expectations during the Spring Festival holiday, which has caused you inconvenience and trouble. We are deeply sorry for this.
During the Spring Festival, since most employees were immersed in the joy of reunion with their families, our customer service team also reduced their online time accordingly, resulting in some customers' inquiries and feedback not being responded to in a timely manner.
We understand that this may be an unpleasant experience for you and sincerely apologize for this.
However, please rest assured that with the end of the Spring Festival holiday, our team has fully resumed normal work to ensure that we can provide you with timely and professional services.
Thank you again for your understanding and support. If you have any other questions or need further help, please feel free to contact us.
I wish you a happy life!
WhatGeek Service Team
Good Product, Terrible Customer Service
I was initially hesitant to purchase from this site, but the product I received was genuine, and delivery was quick. However, if customer service is important to you, I'd recommend avoiding this company. They don’t respond to emails, and their live chat keeps you stuck in position 1 for days with no response!
14 January 2025
Unprompted review
Reply from Whatgeek
Dear customer,
Thank you very much for taking the time to evaluate our products. We are glad to know that you approve of the quality of our products. Authenticity guarantee and fast delivery have always been one of our service tenets.
We are deeply sorry for the inconvenience you have encountered in your customer service experience. Indeed, due to the impact of the New Year holiday, the response speed of our customer service team failed to meet the weekday standard, which caused you to wait for a long time for a reply, causing you trouble and dissatisfaction. This is our negligence in holiday management, and we sincerely apologize for this.
We attach great importance to the feedback of every customer, especially the opinions on customer service. In response to this issue, we have reflected internally and will take measures to optimize the service arrangements during the holidays to ensure that we can respond to every customer's inquiries and needs in a timely and effective manner even during holidays.
In order to make up for this unpleasant experience, we are willing to provide you with an exclusive offer, hoping to bring you a more satisfactory experience when we have the opportunity to serve you again in the future. Please contact us through the station letter or use our real-time chat function again, and our customer service team will handle it for you as soon as possible and provide you with specific offer details.
Thank you again for your understanding and feedback. Your satisfaction is the driving force for our continuous progress. We look forward to winning your trust and support with better services in the future.
Wish you a happy life!
WhatGeek Service Team
RG40XXV arrived no issues
Order time was reasonable, Good price. RG40XXV was fully working out the box pretty much. I was missing my screen protector but that's fine. I am recommending friends to this site as we speak and ill be back in the future. Thanks :)
22 January 2025
Unprompted review
Great service great prices
Great company to deal with. Cheap prices and accurate shipping times.
So impressed that since my initial order I have placed a further two orders.
Communication was great throughout the process.
25 January 2025
Unprompted review
Ordered Lofree Lite keyboard
Ordered Lofree Lite keyboard, and it was delivered in 10 days and was a genuine product. I am happy with their service.
25 January 2025
Unprompted review
Ordered a Retroid Pocket 5
Ordered a Retroid Pocket 5, which arrived in great time, packaged well and as expected, then after setting it all up i noticed the D-Pad was behaving oddly, it has a fault where up or right operates both up and right giving false presses. I naturally contacted the support email and discord. After initial delayed responses Whatgeek customer support have offered to priority ship a new device over the Chinese new year at no charge to me! I will update the review to 5 stars once the new device is in hand and all is sorted! Thanks Whatgeek for the support, Great company who look after customers! - Edited the review, have received the new replacement device, works perfectly and im a happy customer, it was delivered in around 7 days from china to the UK during chinese new year!
24 January 2025
Unprompted review
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