Non-existent support service
If your website gets blocked by a false positive, good luck getting a response. Tickets can sit for weeks without any action.
28 November 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Whalebone develops zero-disruption cybersecurity for telcos, ISPs, enterprises, and government/public institutions. It provides millions of internet users with seamless digital life protection, keeping them secure against malware, phishing, ransomware, and other malicious digital attacks – without the need to download anything. The European Commission has recognized Whalebone’s exceptional capabilities by appointing it the Consortium Leader for the European Union’s DNS4EU project. Whalebone’s products include Aura (for Telcos), Peacemaker (for regional ISPs), Immunity (for enterprises), and DNS4GOV, all of which have proven instrumental in defending against threats to global DNS. Whalebone has more than 300+ customers around the globe and 100+ team members worldwide, with a mission is to bring cybersecurity to 1 billion people.
Contact info
Jezuitska 14/13, 60200, Brno, Czech Republic
- info@whalebone.io
- whalebone.io
2.6
Poor
9 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfair site block with zero response
Whalebone randomly blocked access to our website without any explanation. We’ve reached out multiple times to get it whitelisted, but haven’t received a single reply. We ran our site through multiple security scanners like Sucuri and VirusTotal, all came back clean. Still, no support or resolution from their side.
/Update:
After numerous attempts we were finally able to get in contact with someone and whitelist our site.
6 August 2025
Unprompted review
Reply from Whalebone
I am very sorry that we caused you problems. We are constantly working on improving the reporting of false positive domains, but in this case we clearly made a mistake somewhere.
Could I ask you for more information?
How did you report the false positive?
Which domain was it?
Thank you in advance for your help.
If this is a system error, we will fix it immediately so that it does not happen again.
Once again, please accept our apologies.
Best regards
Ladislav Chovítek
Whalebone DNS is a stable solution.
Operating Whalebone DNS is easy, it is a stable solution.
It does its job with minimal maintenance efforts or downtime, also upgrades are hitless.
15 April 2020
Unprompted review
Reply from Whalebone
Thanks for the awesome review, Jakub! We are very excited to have you as a part of the Whalebone customer base and we appreciate all the work you did in deploying Whalebone to many cable TV internet providers.
Whalebone is a good solution for dns…
Whalebone is a good solution for dns resolver. We've been using it for 2 years and Whalebone helps protect our customers.
9 April 2020
Unprompted review
Reply from Whalebone
Thank you, Martin, we appreciate your feedback and that you took the time out to share your experience with us. Protecting customers of W/ISPs like https://www.websoft.cz/ without any installation to their devices is amongst our top priorities.
A must-have service for ISP's
Have 2+ years good experience with Whalebone DNS deployed as local resolvers. It is a 100% stable and fast DNS resolver solution for ISP/WISP with powerful filtering features. It is managed via web GUI running on Whalebone cloud servers. It enables us to protect our customers from malware/botnet domains on DNS level which is absolutely easy to deploy with almost no cost. The development and introduction of new features is continuous and their support is very helpful.
9 April 2020
Unprompted review
IMHO the best DNS solution
IMHO the best DNS solution. Perfect services, simply implementation and usage, best support. We have Whalebone DNS server "on air" for ~2,5 years and without problems.
9 April 2020
Unprompted review
Reply from Whalebone
Petr, we appreciate your review! As https://www.lajsinet.cz/ is one of our long-term customers, you know us and our approach well. Provide quality and consistent client-oriented services is our top priority and I like to see you feel it.
Fast DNS resolver with added value
Excellent security option for ISPs. Every week we reveal at least two clients who have infected computer without knowing it. Minimum price and time spent activating the service. Just go on.
9 April 2020
Unprompted review
Great service for ISP's
Great service for ISP's. We spent minimum time with installation. DNS is working seamlessly now. We're very satisfied.
7 April 2020
Unprompted review
Reply from Whalebone
Dear Ivan, we appreciate your feedback and we are glad that https://www.kiki.sk/ operates Whalebone as its DNS resolvers. Simple, fast and elegant deployment is our top priority.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.