Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their remarkably helpful attitude, excellent communication, and genuine dedication to finding the right vehicle solutions for every client. Some reviewers were extremely happy with the quick response times, smooth vehicle collection processes, and overall ease of daily business dealings. Consumers also note that the entire team consistently goes above and beyond to handle urgent demands with outstanding professionalism and top-tier service. People consistently highlight the reliable support provided during unexpected road situations, making long-term partnerships and repeat hires entirely seamless. Many visitors express full satisfaction with the knowledgeable advice received during sales and rentals.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the rental and... See more

Service

Customers report widespread satisfaction and appreciation for the 5-star service they receive. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(214)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Cliff made the whole experience of buying our van seamless, fixing a couple of small issues with the van before delivery and keeping us updated with videos and phone calls. If we ever need a new van he'll be the first person I call!

2 August 2024
Unprompted review
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Reply from Westwoodmotorgroup

I'm delighted Cliff looked after you so well Lee, thanks for your review and I look forward to seeing you next time. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Trustworthy company

I’ve just bought a Hilux from Westwood,
A young lady called Bethan from the sales team helped me through the process, she was professional and courteous and a credit to the company, I also met with a few other staff who were also very pleasant.
I would not hesitate to recommend this company to friends and family .

29 July 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for taking the trouble to leave Bethan those kind words, thanks also for traveling all this way to see us. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Absolute pleasure to do business with…

Absolute pleasure to do business with Westwood . All staff are polite and made us feel welcome . Would definitely use again and I would 100% recommend to anyone

31 July 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your review David, I'm glad my team gave you such a warm welcome. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Good value for money.

Had a crew cab van on hire for 9 months and it was comfy and suited my needs. I did have a problem with the card as the battery was dying but westwoods sorted that out the same day when I reported it. I have just got another crew cab van from them on a 3 year contract.
I would highly recommend this company to anyone wanting to hire a vehicle.

24 July 2024
Unprompted review
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Reply from Westwoodmotorgroup

Great to see you back Keith and thanks for your business as well as your kind review - will see you in three years! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Highly recommend

The service and helpfulness of Westwood was first class, both when hiring vans and cars. Would highly recommend. 5 star

18 July 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks again for your endorsement Andrew! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great Price, Outstanding Service!

This is the first time we’ve hired a van. I’m really happy we chose to hire from Westwood Motor Group. The vehicle was clean when we collected it, ready to go. We’ll definitely turn to Westwood again when we’re in need to hire again. Great price and great product. The service we received from Jason when making the booking and then from Nichola when collecting and returning the van was outstanding. They’re both an asset to the business. We’ll definitely turn to Westwood Motor Group for our next hire. Thanks again.

13 July 2024
Unprompted review
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Reply from Westwoodmotorgroup

I do hope you enjoyed your first van hire adventure. Thanks so much for choosing us and for leaving Nic' and Jay such nice praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

We hired a van from Westwood Motor…

We hired a van from Westwood Motor Group. We only needed it for a few hours and they only charged us for half a day. They have a real niche with fuel that if you only do a certain amount of miles they don't charge. The van was in very good condition and very clean inside. However, the best part was the staff Nichola and Yolanda. They are a rare find in society today, actually very helpful and pleasant. Nothing was too much trouble. Very clear with the procedure and answered every question I asked. They were a real pleasure to engage with. I would most certainly hire from them again.

2 July 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Marie for your kind words, I'm very glad you were happy with our service and our team. Look forward to seeing you next time. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Really efficient service

Really efficient service, before during and after the hire. Prices are very competitive and All the staff were friendly. Good bit of Wigan banter with Andy, Cathy and Jason on the drop off - hope the promotion to Fleet Service Administrator comes off !!

29 June 2024
Unprompted review
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Reply from Westwoodmotorgroup

What a great review, thanks so much for taking the trouble to leave it, I'll be sure to pass on your praise to our friendly trio! Chris Melling (Managing Director)

Rated 5 out of 5 stars

Really friendly service on pick up/drop…

Really friendly service on pick up/drop off! Van nearly brand new (still smelled new) and spotless inside and out. Really quick at setting up and would definitely recommend. Cathy was great! Price was fab for 24hrs and would use again. Five star!

1 June 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for that recommendation, I'm delighted that you were so pleased with the van. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Incredible service

I recently went through the process of hiring a car long-term with Westwood Motor Group and the service I received was exemplary. From start to finish I dealt with Jack, who is based at the Wigan branch who was brilliant and couldn’t do enough for me. He made the process smooth and effortless and he is a true asset to Westwood. From the value for money, choice of cars to communication, I would highly recommend them. I also would to thank the delivery team who delivered the car directly to me free of charge this made it so simple as I had the car delivered to my work address saving time and hassle waiting at home. Handover was a breeze. I can’t recommend Westwood Motor Group enough.

11 June 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks again for taking the trouble to double post your kind review. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great Service

I spoke with Bethan, agreed on a vehicle and price, then collected it the following day. Bethan made the process easy, we will definitley use Westwood again.

Thanks again for sorting us out so quickly.

4 June 2024
Unprompted review
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Reply from Westwoodmotorgroup

I'm delighted that our Bethan was able to look after you so well, thanks so much for leaving us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent communication by Bethan who…

Excellent communication by Bethan who oversaw my purchase. Car was in excellent condition, as promised, when collected, including a detail report of the recent service.
Many thanks.

23 May 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind words, it's given me great pleasure to pass those on to Bethan. I wish you many happy miles in your new car. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service

I hired a lwb vehicle at short notice and Westwood were very helpful in sorting this for me, great van size also.

24 May 2024
Unprompted review
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Reply from Westwoodmotorgroup

You're most welcome Paul, thanks for choosing us and I'm glad we were able to help out. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Central Fusion x Westwood

Yolanda at Westwood Motor Group is exceptional. She caters to our every need and makes sure each vehicle type we require is available even going above and beyond when we require special modifications. This is our 4th year working together and hopefully many more to come!

1 May 2024
Unprompted review
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Reply from Westwoodmotorgroup

What a fantastic review, you've made Yolanda's day and on behalf of the whole team I want to say how much we appreciate your continued business. I look forward to working with you for the forseeable.- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent customer service

Yolanda made the whole process quite straightforward and easy.
Very good service

22 May 2024
Unprompted review
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Reply from Westwoodmotorgroup

That's good to hear, I shall pass on your kind words to Yolanda, thank you. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Easy to deal with. Quality vehicle. Definitely use again.

10 May 2024
Unprompted review
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Reply from Westwoodmotorgroup

I'm glad you think so Cameron, but I'm grateful to you for taking the time and trouble to say so. Many Thanks. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service as usual dealing with…

Great service as usual dealing with Cliff. Will be using him again soon buying another van.

16 May 2024
Unprompted review
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Reply from Westwoodmotorgroup

Delighted to hear that Mick, I look forward to welcoming you next time, thanks for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great experience

From start to finish, Cliff was fantastic, fair PX given for my old van and on handover day, he couldn’t do enough, absolutely outstanding service. Westwood, Cliff is a real credit to your business 👍🏻

17 May 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Ian for your kind praise, I wish you many happy miles in your new van. - Chris Melling (Managing Director)

Rated 1 out of 5 stars

My response

Hi Chris, you can put a spin on your reply to suit your narrative but it doesn’t mean what you are saying is true , on the contrary. There’s so much you’ve said is wrong and untrue so obviously you’ve been told a load of rubbish . I’m always free to speak if you want to know no where you went wrong . Get my number off Kate . She called me at 8.40am yesterday morning threatening me with lawyers , legal action and being sued for telling the truth .The truth would and should put up a red flag to you but it won’t . What amazes me is that you dont actually hold your hands up for any of it , it’s always the customers fault when you are criticised. I await your call . Enjoy the rest of your day !!

15 May 2024
Unprompted review

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