West Shore Home Reviews 

1,061
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and extremely knowledgeable throughout the entire home improvement process. People frequently observe the exceptional quality of the finished results, stating that new doors and showers are completed efficiently and look truly wonderful. Some reviewers were not happy with certain product details and unexpected installation issues. Customers occasionally mentioned problems such as incorrect measurements, faulty hardware components, or minor property damages that required additional follow-up visits and repairs. While the majority of experiences are very positive, these specific setbacks caused frustration for a few individuals.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising knowledgeable and professional installers... See more

Service

Reviewers express general satisfaction regarding the service, frequently noting that the team was polite,... See more

Product

Clients share ambiguous opinions on the product as some reviewers praise the beautiful design and enhanced... See more

Quality

Users describe positive interactions with quality, expressing deep appreciation for the excellent job done... See more

Facilities

Customers consistently express mixed feelings regarding the facilities, as reviewers shared contrasting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a kitchen floor installed as part of a major renovation of my home. Kobe and Israel arrived at 8:10AM and worked continuously until the job was completed. Both of these gentlemen were very p... See more

Company replied

Rated 5 out of 5 stars

Easy to contact. Easy to schedule. GREAT team of installation people!! Marquis was an exceptional "lead," and he and Chris were here for day two of our bathroom renovations. Everyone who worked on p... See more

Company replied

Rated 5 out of 5 stars

Had an instillation of their shower 3 years ago. The tub pan cracker. West Shore didn't run me through bureaucratic company tape, they replaced the entire until and made sure my family came first ov... See more

Company replied

Rated 5 out of 5 stars

Tony and Johnny certainly performed a miracle today. My house is 111 years old and you can imagine that replacing the front door would be difficult since there is nothing level nor plumb. They did... See more

Company replied


Company details

  1. Remodeler
  2. also in
  3. Bathroom Remodeler
  4. Door Shop
  5. Window Installation Service

Written by the company

West Shore Home - America's most trusted home remodeler - specializes in bathroom remodeling, bath and shower replacement, home window replacement, entry door replacement (including front doors and patio doors), and home flooring installation, all completed in as little as one day. We make home remodeling easy with our scan-to-plan accuracy technology and highly trained employee installers. Established in June of 2006 as West Shore Window and Door, West Shore Home offers everything from bathtub and shower installations to tub to shower conversions, window and front entryway installations, and more. A premiere name in home remodeling, West Shore Home strives to provide both quality and convenience for homeowners.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,061)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

And then I'll take good

And then I'll take good, hard-working men, professional and respectful.

3 September 2026
Unprompted review
West Shore Home logo

Reply from West Shore Home

Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

Rated 1 out of 5 stars

These guys spend about two hours of…

These guys spend about two hours of your time presenting the product and showing you Home Depot and Lowe’s pricing, so when they present their pricing, get ready to fall out of your chair. They were doubled than any other company that quoted me for my front door project. I definitely recommend you not using this company.

3 September 2026
Unprompted review
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Reply from West Shore Home

We’re sorry to hear that your consultation was longer than anticipated and that you were left concerned about the price presented. We understand how important it is to feel comfortable, informed, and confident when considering a home improvement investment. At West Shore Home, we’re committed to delivering an exceptional experience from start to finish, which includes handling every aspect of your project, from design through installation. Our lifetime product warranty and the craftsmanship of our full-time, in-house installers reflect that commitment to quality and are an important part of what sets us apart.

Rated 5 out of 5 stars

Reputable Company that Cares

Had an instillation of their shower 3 years ago. The tub pan cracker. West Shore didn't run me through bureaucratic company tape, they replaced the entire until and made sure my family came first over profit. Mike Xavier was my installer and was a consummate, knowledgeable professional that ensured we were treated with respect. I can not that thank Kate and Tristan enough for their understanding in making all this happen in a timely fashion. Honestly, at West Shore Homes, customer service is ingrained in their business acumen.

31 July 2026
Unprompted review
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Reply from West Shore Home

Thank you so much for sharing your experience! We’re incredibly grateful for your patience and are thrilled that our team was able to make things right for you and your family. It means so much to know that you felt supported and well taken care of throughout the process. Thank you for trusting West Shore Home and for your kind words about our team!

Rated 5 out of 5 stars

Tony shack

Tony shack, Jo and Johnny did a great job with our windows installation.

31 August 2026
Unprompted review
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Reply from West Shore Home

Thank you, Roger! We’re so happy to hear that you had a great experience with your window installation. We truly appreciate you choosing West Shore Home and are grateful for your feedback!

Rated 5 out of 5 stars

Shower Remodel

Brandon, Randal and Josiah the installers were very curtesy nice and friendly. Couldn’t ask for any better with how they did there job and conduct.

27 August 2026
Unprompted review
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Reply from West Shore Home

Thank you so much for sharing this, Roy. We're so glad to hear our team took great care of you and made the process a smooth one. We'll be sure to pass along your kind words and wish to thank you for the opportunity to be a part of your home remodeling project!

Rated 5 out of 5 stars

Shower

Mike and nate were polite and personable. They cleaned up afterwards and we are satisfied

27 August 2026
Unprompted review
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Reply from West Shore Home

Thank you for the kind words, Jimmi. It means a lot to hear that Mike and Nate took such good care of you, from their attitude on the job to leaving your space spotless afterward. We'll make sure they hear how much you appreciated it. Thank you for choosing West Shore Home!

Rated 5 out of 5 stars

Teagan and Landen were very…

Teagan and Landen were very professional and on time and did a fantastic job, I would recommend them to anyone!

26 August 2026
Unprompted review
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Reply from West Shore Home

Thank you for sharing this. It's wonderful to hear your installers showed up on time and delivered such a great result. We're grateful for the recommendation and will be sure to pass along your kind words. Thank you for the opportunity to be a part of your home remodeling project.

Rated 5 out of 5 stars

Toni and jesus were amazing

Toni and jesus were amazing. Great work , conversation and very efficient. Loved them . :)

26 August 2026
Unprompted review
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Reply from West Shore Home

We appreciate your kind words! It’s our pleasure to provide quality service. Enjoy your home upgrades!

Rated 5 out of 5 stars

The employes were very professional and…

The employes were very professional and did an excellent job. The products look really great. Tony and Tim B. did a great job.

21 August 2026
Unprompted review
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Reply from West Shore Home

Thank you so much for the great review, James! We’re thrilled to hear that you’re happy with the results and the quality of the products. We truly appreciate you recognizing our team’s professionalism and hard work. Thank you for choosing West Shore Home!

Rated 1 out of 5 stars

We signed up to have a new shower…

We signed up to have a new shower installed on August 10, 2026. We ordered a shower with the dimensions of 60W x 40D x 97H. We wanted the wall vertically to stop at the end of the acrylic sheet. The install crew told us they found transition pieces loaded in their truck They assumed that the contract agreement was changed without ever verifying The shower doors were installed but only one would glide easily, while the other was dragging and hard to open. The right wall was done correctly but, the left one was a complete disaster! So, they attempted to ‘fix’ the problem by placing painters’ tape on the transition piece and the sub wall.This job was supposed to be done in one day and no more than two days. I took pictures of the gaps for proof. The next day I got an appointment for August 12, 2026 at 3:45pm. He stated that he would need more time and that the entire wall of the shower would have to be removed and replaced. He said that due to the work being more extensive he would have to call his boss and explain the situation. Therefore, we had him adjust the screwed-up shower door that was dragging. August 14, 2026 another technician showed up who discussed using a different technique. The repair to the left wall looked more professional. We requested the right wall to be fixed to match the left wall. Upon completion the shower was finally done, 5 days later! West Shore Homes said they would not discuss any compensation until the job was complete and as of today, August 22, 2026, we have not heard anything from them. According to our signed contract we did NOT get the shower we wanted. The walls we too high and not what was in our signed contract. The shoddy installation was horrible. We feel this company misrepresented their ability to perform the job in a professional manner at the appropriate amount of time. We want compensation for the shower we did NOT get as per our contract!

10 August 2026
Unprompted review
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Reply from West Shore Home

Hello, Scott. We're sorry to hear about your experience and take feedback like this seriously. We want to look into what happened here, but we're unable to locate a project under the name provided in this review. Could you reach out to us directly at WSHCustomerservice@westshorehome.com or 833-200-9681 with the name and address on your account? We'd like to connect you with the right team to discuss the installation and your concerns about the contract.

Rated 5 out of 5 stars

In response to my recent unfavorable…

In response to my recent unfavorable review of Westshore Home, I am pleased to report that one of their service techs came out and addressed all my issues. Thank you Westshore Home for your prompt and thorough service.

13 August 2026
Unprompted review
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Reply from West Shore Home

We’re so glad to hear this, Rob! Thank you for giving us the opportunity to make things right and for taking the time to share this update. It means a lot to know our team was able to address your concerns and leave you feeling satisfied. We truly appreciate your patience and your willingness to give us the opportunity to improve your experience!

Rated 5 out of 5 stars

Thanks to Tonyand Johnny for an…

Thanks to Tonyand Johnny for an excellent job installing my new storm door! Love it.

20 August 2026
Unprompted review
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Reply from West Shore Home

Thanks for your support, Ted! If you ever need anything else, let us know. We appreciate you choosing West Shore Home.

Rated 5 out of 5 stars

Gret bathroom experience

Mat & Jay performed tirelessly to create such an absolutely beautiful shower enclosure. I could not have asked for better results. The enclosure is truly a showcase masterpiece (5 Star). I would highly recommend West Shore to anyone thinking of getting rid of a bathtub in favor of a shower enclosure.

17 August 2026
Unprompted review
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Reply from West Shore Home

Thank you for the Five Stars, John! We’re so happy to know that the team made your project such a positive one from start to finish. Thank you for choosing West Shore Home and for trusting us with your remodeling project!

Rated 1 out of 5 stars

Paid $17k. Now waiting for repairs...

Paid $17k. Expected a top professional job. Workmen screwed into non code electrical wiring in the floor. No fault of theirs but were forced to tear up the floor and hire an electrician to make repairs. After one day, we noticed the shower door was not level and closed on its own weight. Additionally the Shower wall began peeling away from the wall the day after installation. Repairman arrived (late due to bad weather) and agreed with our assessment. He ordered items and advised he would return to make repairs. However, he could not advise when this would be done. Will do a follow up review if/ when repairs are done correctly.

4 August 2026
Unprompted review
West Shore Home logo

Reply from West Shore Home

Hello, Thomas. Thank you for taking the time to share this feedback, and for your patience throughout this process. We understand how important it is for a home investment to be handled with care and professionalism, and we're glad to be moving forward with getting the remaining items addressed. Our team is working to get you on the schedule for repairs, and we appreciate the chance to make this right. Thank you for the opportunity to visit your home.

Rated 5 out of 5 stars

Bathroom

Mike, Gabe, Dylan, Jorge, Xavier and Marcus were hard workers. They did a great job and cleaned up afterwards.

18 August 2026
Unprompted review
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Reply from West Shore Home

Hi Steven, we're happy to hear that the team made your remodeling experience a great one. We truly appreciate your trust in West Shore Home!

Rated 5 out of 5 stars

Jake and Ed did a great job remodeling…

Jake and Ed did a great job remodeling my bathroom my shower looks greats and they were polite and they do neat work. We highly recommend west shore home

14 August 2026
Unprompted review
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Reply from West Shore Home

Thanks, Jake! We’re so happy to hear that the team made your remodeling experience a great one. We truly appreciate your recommendation and your trust in West Shore Home!

Rated 5 out of 5 stars

Brandon W

Brandon W, did great work installing a storm door while upgrading to a new higher quality storm door. He also did very good job installing this one compared to the one we had removed.

14 August 2026
Unprompted review
West Shore Home logo

Reply from West Shore Home

Thank you, David! We’re glad to hear you’re happy with your new storm door and impressed with the quality of the upgrade and the installation. We truly appreciate you taking the time to share your experience and are grateful you chose West Shore Home!

Rated 1 out of 5 stars

Ruined by caulk

Had 2 bathrooms done a few months ago. Paid a lot because they get in done in 2-3 days. they did a pretty good job for the most part. But a month after they finished, we painted the walls and discovered they used non-paintable caulk everywhere. as we've had time available, we've tried various methods to fix it. Paid all that money and it looks crappy because of the caulk. (Also several places where they installed baseboard and nails weren't all the way through. Like could jab a person.) Speed of install was good. But ended up with a time consuming mess that still doesn't look finished. (Installed around Feb 2026 in Volant, PA)

11 February 2026
Unprompted review
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Reply from West Shore Home

Hello, Ki. Thank you for sharing this feedback with us. We're glad to hear the installation itself moved quickly, and we're sorry to hear the finishing details haven't met the standard we aim for. Our service number is always left behind after every install, and we wish we'd known about these concerns sooner so we could have addressed them right away. We'd really like the chance to take a closer look at what you're experiencing. Please give us a call at 833-200-9681 so our service team can assist. We appreciate you taking the time to let us know, and we look forward to hearing from you.

Rated 5 out of 5 stars

Outstanding Job

Today, I had Alejandro A and Jorge La Rosa to complete a job for our front windows. I must admit. Their workmanship far exceeded my expectations. They were very methological, professional and exhibited great attention to detail. In addition, they were polite, courteous, and and exhibited excellent customer service skills. It is without reservation that I highly recommend them for any and all future work. They reflect greatly upon the quality and character of the Westshore Organization and Staff. Job well done!!

13 August 2026
Unprompted review
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Reply from West Shore Home

Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that you were so impressed with the workmanship, attention to detail, and professionalism throughout your project. It means a lot to know that the experience exceeded your expectations. We truly appreciate your recommendation and your kind words about our team and organization. Thank you for choosing West Shore Home and for the five-star review!

Rated 5 out of 5 stars

Ed and Jackie did a great job

Ed and Jackie did a great job. Thank you.

12 August 2026
Unprompted review
West Shore Home logo

Reply from West Shore Home

Your feedback made our day, Mary! We appreciate you trusting West Shore Home.

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