Westminster Law Reviews 

110
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, patient, and thoroughly knowledgeable when explaining complex legal options and estate planning. Many consumers deeply appreciate the remarkable convenience of home visits and the reassuring, clear guidance provided throughout the drafting of wills and powers of attorney. Some reviewers were not happy with occasional communication issues, unexpected errors in paperwork, and difficulties experienced when trying to resolve matters during stressful times. A few individuals also mentioned experiencing frustrating delays and a lack of responsiveness regarding document retrieval after a bereavement.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that reviewers were very polite and... See more

Service

Users describe positive interactions with service representatives who are knowledgeable, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, noting that home consultations made the process feel... See more

Instructions

Clients share positive opinions on instructions, noting that the guidance is very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We contacted Jasper Cook after our Dad suddenly died. It was a heart-wrenching time. Jasper was absolutely brilliant. Jasper's sensitivity was exemplary. His skill and experience with the situation he... See more

Rated 5 out of 5 stars

I used Westminster Law to have new wills drawn up and LPA.s set up, They were extremely knowledgeable very efficient indeed and their pricing was very good value for money. The gentleman we saw, Vladi... See more

Rated 5 out of 5 stars

Patrick was brilliant from start to finish. He made the whole process of writing our will and sorting the powers of attorney really straightforward. He explained everything so clearly and made sure we... See more

Rated 5 out of 5 stars

After multiple companies had messed up my will, lied about their prices and generally just destroyed my trust, Joseph was so attentive to what I actually needed. I felt fully informed & understood at... See more


Company details

  1. Estate Planning Attorney

Written by the company

Redefining professional legal services. Leading the way in affordable expert advice. At Westminster Law we really do make sure that sound legal advice and affordability go hand in hand. We are a progressive and expanding legal firm based in Southampton, Hampshire, with a well-established presence across the South of England and South Wales. Our core areas of specialism are Wills, Trusts, Probate, and other estate planning services. Operating across multiple locations including Havant, Waterlooville, Portsmouth, Eastbourne, Farnham, Hindhead, Guildford, Cheltenham, Cardiff, Bridgend, Kingsteignton, Newton Abbot, Southampton, Winchester and Bournemouth, we are committed to providing affordable, professional, and tailored legal solutions to our clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

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4.7

All reviews

(110)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Justin Dear & Westminster Wills

We chose Westminster wills to write our new wills. Their estate Practitioner Mr Justin Dear, a very helpful gentleman, visited us & went through all our options & answered our questions & concerns to our complete satisfaction. He returned with our finished wills for our signatures. We were very impressed with his knowledge & understanding. From our personal experience we can thoroughly recommend Justin & Westminster Law for their excellent service.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

My husband and I eventually arranged to make our Wills and Powers of Attorney and approached Stuart at Westminster Law. Stuart visited us within days of contacting him. We found Stuart to be knowledgeable, helpful, efficient and extremely patient in dealing with our numerous questions. He explained everything in terms we could understand, and were happy with, before he moved on to the next topic. The charges were competitive and reasonable compared to other companies. We would highly recommend Stuart.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

We contacted Andrew for updating our…

We contacted Andrew for updating our wills and for setting up LPAs for myself and my husband. Andrew explained the whole process to us in a very professional and friendly manner. The whole process was completed in a stress free manner. Recommend Andrew 100 per cent.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Legal Services Provision

I was very impressed with the Professionalism of the people I dealt with in the company, specifically Peter Lamb and Joseph Coleman who provided an excellent service to my wife and myself. Nothing was too much trouble and we were very happy with the outcomes of the legal services provision. I would not hesitate to use them again or indeed recommend them to others.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for someone to help…

I was looking for someone to help myself and my husband sort out our affairs, Michelle from Westminster Law, came to our house and gave us the benefit of her expert knowledge, being able to have the meeting at home meant we could be relaxed and at ease, she answered all our questions and concerns thoroughly, she gave us a lot of extra information that we didn’t know that helped explain all the details clearly.
I would thoroughly recommend Michelle to anyone, she has a very friendly demeanour, whilst managing to retain a professional approach to her work.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We used Kyde at Westminster Law for our Wills and LPAs. The service and advise was excellent, Kyde listen to our wishes and advised us on the options available to us. The charges were competitive and reasonable compared to other companies. We would highly Recommend Kyde.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Recommendation by a satisfied client

Justin arrived at my home in Bedfordshire, introduced himself and settled quickly and efficiently into the business of updating my Will and LPAs.
He explained clearly and concisely what was required, and offered good advice when requested.
His manner was courteous and professional throughout and I would not hesitate in recommending him to prepare such documents for you - at such reasonable prices as well for the over 60s like me!

7 April 2026
Unprompted review
Westminster Law logo

Reply from Westminster Law

Dear Judith,
Thank you very much for your kind review and recommendation. We are delighted to hear that Justin provided clear advice, professional service and made the process of updating your Will and LPAs straightforward and comfortable for you.
At Westminster Law, we always aim to deliver a personal and professional service tailored to our clients’ individual needs, so it is wonderful to know this was reflected in your experience. We truly appreciate your trust and your recommendation.

Westminster Law team

Rated 1 out of 5 stars

WOULDN'T TOUCH WITH A BARGE POLE!

Two years since we had the misfortune of meeting Michelle, flowed by a catalogue of errors and lies on her part, and one year since she told us everything was completed, we still don't know what she has done for us. We are left with extremely traumatic memories of the way she treated us all, especially my father who was literally on his death bed and are left with more questions than answers. Mum contacted head office, got an apology but new errors were still made and despite having been promised that someone would come and visit to explain exactly what had been produced for us, no-one ever materialised. We are now paying to go elsewhere to try and sort out the mess she left us in. Westminster Law have asked for more evidence to verify this review but mum is too upset to have anything more to do with them.

1 May 2026
Unprompted review
Westminster Law logo

Reply from Westminster Law

Dear Mumsy shopper,
We are very sorry to read that this has been your family’s experience and we appreciate that matters relating to wills and estate planning can be highly emotional, particularly during difficult personal circumstances.

However, we would respectfully note that, despite our requests for further information, we have unfortunately been unable to identify the reviewer or verify the details of this matter from the information provided. This has limited our ability to fully investigate the concerns raised or provide a detailed response regarding the work undertaken. Nevertheless, had we been provided with sufficient information to identify the matter, we would have been happy to explain the work completed in accordance with the client’s instructions and applicable legal and professional standards. As a genuine company operating within UK legal and professional standards, we take all client concerns seriously and always aim to provide clear documentation and explanations regarding the services completed on behalf of our clients.
As this matter appears to relate to services provided for another family member, there are also confidentiality and data protection considerations which limit what we are able to discuss publicly.
We are sorry to hear that the family remains dissatisfied and we remain open to constructive communication should the reviewer wish to contact us privately with further details so that we may review the matter appropriately.

Westminster Law team

Rated 5 out of 5 stars

We found Wayne very helpful

We found Wayne very helpful. He explained everything in detail so we understood what he was saying. He made everything very clear and made us realise what could happen after our deaths.
We will recommend Wayne to friends.

28 April 2026
Unprompted review
Westminster Law logo

Reply from Westminster Law

Dear Christine,
Thank you for your lovely feedback. We are so pleased to hear that Wayne was able to explain everything clearly and help you feel informed and reassured throughout the process.
At Westminster Law, we believe it is important that clients fully understand their options and the importance of planning ahead, so your comments mean a great deal to us. We truly appreciate your recommendation.

Westminster Law team

Rated 5 out of 5 stars

Àndrew gave us clear guidance…

Àndrew gave us clear guidance throughout the process, we were never left with any doubt

23 April 2026
Westminster Law logo

Reply from Westminster Law

Dear Mr. Marsh,
Thank you for taking the time to leave your feedback. We are delighted to hear that Andrew provided clear guidance throughout the process and ensured that everything was explained in a way that left you feeling confident and reassured.
Providing clear, professional advice and peace of mind to our clients is extremely important to us, so we truly appreciate your kind comments.

Westminster Law team

Rated 5 out of 5 stars

New wills

My husband and I needed to make new wills.
Andrew came to our house and took the instructions.
We had some technical queries which Andrew explained.
We had delayed making new wills but Andrew made it straight forward.Thank you!

23 April 2026
Unprompted review
Westminster Law logo

Reply from Westminster Law

Dear FH,
Thank you for your kind review. We are pleased to hear that Andrew was able to make the process of preparing your new wills straightforward and take the time to explain any technical queries clearly and professionally.
We understand that making or updating wills is something many people put off, so it is wonderful to know that Andrew helped make the experience comfortable and easy for you both. Thank you again for placing your trust in Westminster Law.

Westminster Law team

Rated 1 out of 5 stars

Incompetence

On the 3rd March 2025 and 8th April 2025 I gave instructions to the company under the terms of my Power of Attorney and at the request of my Aunt, asking that she be contacted for her Will to be updated. Neither my Aunt nor myself received any form of acknowledgment and in reply to a subsequent email on the 6th November 2025 I was advised by Stuart Victor that in March and April of that year he did not receive any emails as all the emails he received were automatically moved to a spam folder. On 6th Nov 2025 I then requested that he may further contact with my Aunt and after a chaser on the 13th March 2026 I was advised that "the contact phone number is no longer in operation please provide a new phone number". Due to the Company's lack of efficiency my Aunt is now no longer able to provide instructions

3 November 2025
Unprompted review
Westminster Law logo

Reply from Westminster Law

Dear Philip,
Thank you for your feedback. We are sorry to learn of your dissatisfaction and the circumstances concerning your aunt.

We acknowledge that, at the relevant time, there was an issue affecting the receipt of certain emails, for which we sincerely apologise. Notwithstanding this, and in line with your request, we did make reasonable attempts to contact your aunt directly using the details held on file. Regrettably, the contact number was no longer in service and, in the absence of updated contact details, we were unable to progress matters further.

We would also respectfully clarify that, in accordance with our professional obligations, any amendments to a Will can only be made following direct instructions from the individual concerned. Whilst we appreciate your involvement, we were required to establish contact with your aunt personally before taking any steps in relation to her Will.

Our records reflect that we had an established and ongoing professional relationship with your aunt over a number of years, during which she contacted us directly on multiple occasions and we acted promptly upon her instructions.

We are genuinely sorry that, in these circumstances, we were unable to assist further. However, we would be pleased to engage with you to resolve this matter, should you wish to provide updated contact details or discuss the position with us directly.

We wish you and your aunt all the very best.
Westminster Law team

Rated 5 out of 5 stars

Quick and Professional Service

Nick was super professional and provided a very quick turnaround due to my son heading back overseas. Very impressed with the level of service. Would highly recommend. Thanks Nick!!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Wills and power of attorney made easy.

My wife and I needed to update our wills and powers of attorney.
A prompt meeting after contact with a Very professional,smartly presented,extremely amiable, helpful and knowledgeable young man.. Joseph Coleman.
A very pleasant experience in obviously capable hands.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

We used Westminster Law to write our…Wills

We used Westminster Law to write our Wills after our marriage. Daniel Rooney came to our house and was extremely
polite & helpful. He explained everything to us in very
easily understandable terms. We received our completed Wills promptly with helpful advice regarding witnesses. I would recommend Westminster Law without hesitation .

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I fully recommend Westminster Law

I went to Westminster Law because they offered a very competitive price for arranging Wills for my wife and I along with a Lasting Power of Attorney. I spoke to Emily by phone and she arranged to visit and discuss everything in the comfort of my home. Emily was very professional and informed in a very understanding manner. I would certainly recommend Westminster Law for your legal needs.

5 March 2026
Unprompted review

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