The company delivered as promised but there was no tracking information. The bigger issue was the quality and finish of the jacket. Material was ok, but it has zippers that were very jagged and unexpe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
West Louis brand offers high quality men clothing and accessories, With unique designs and approach for the modern gentleman. Designed with perfection.
Contact info
Avenida Professor Egas Moniz 107, 2135-232, Samora Correia, Portugal
- info@westlouis.com
- westlouis.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The jeans that were order are nice…
The jeans that were ordered are nice light weight fit exactly what I needed the stitching is very good
It came in a timely manner
It came in a timely manner. Liked the color and style, but unfortunately the size was wrong. Jacket did not match sizing chart.
Returns are terrible. China address and will get stuck in customs
The two trousers I bought are too small so I needed to return. They gave me instructions to return to their China return address and that I had to pay for the shipping. So I did sent the items, paid almost $50 in shipping, as long as I get full refund, wouldn't mind. But then the package got stuck in China customs, I told them about it but I didn't get any response from them. I escalated the problem with PayPal and now they're asking me that I should return to a Portugal address. What the? I don't have the items anymore! I already sent to their China address! Terrible experience. Don't ever buy from them and hoping you can return items or get an exchange that easy.
Great service. Will use again
Order arrived swiftly and found the Communication emails updating the status of order very timely.
Well packaged.
Product was as pictured - and good quality.
I have tried to contact about returning…
I have tried to contact about returning an item I received because I was sent the incorrect size, however I had no response back and was forced to keep it.
Worst of the worst trash 🚮 most scam…
Worst of the worst trash 🚮 most scam place ever never BE AWARE DONT BUY HERE THEY JUST STEAL YOUR MONEY
Got what I ordered quickly and it was…
Got what I ordered quickly and it was exactly what I ordered.
The jacket I purchased was off his…
The jacket I purchased was of good quality yet one size too small. I have no idea how to exchange it for the extra large size instead of the large which I can't even wear unless I lose 10 lbs, which might not be a bad thing lol
I was not disappointed.
I ordered a couple of blue jeans from West Louis, it took just a wee bit longer to receive them than I had hoped for but I did receive them. It may have taken a 2 or 3 weeks. Got the jeans tried them on and they fit perfectly. So no. I was not disappointed.
Excellent products
Excellent service, fast delivery, well fitting and an excellent product
My order came in right on time
My order came in right on time, it was well packed, no damages whatsoever and I have no issues to address. Everything was what I had expected.
Ordered a dress coat and it fit great
Quick, friendly, and easy
I made a mistake when placing my original order. I reached out to customer support and got a prompt response that the change would be made to correct my mistake right away. I was pleasantly surprised how quickly, friendly, and easy this was fixed. Thank you
Awesome looking shorts
Love wearing them , they blend in with my tattoos and make them look great
Satisfied!
Sunglasses came wrapped up tight in a bag and inside a bubble mailer. They were as described. Shipped and delivered when stated. I am happy with the quality.
I love the looks of the shorts that I…
I love the looks of the shorts that I got. I just hoped the waist size were a true size.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








