West kiss Hair Reviews 

1,058
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the hair's quality, often noting its fullness, natural appearance, and softness. Many also highlight the exceptional customer service, appreciating prompt communication and supportive assistance. People generally find the product matches its advertised description. However, some customers experienced significant delivery delays and tracking issues. A few other people also felt that product quality was inconsistent, reporting unpleasant smells, mixed synthetic fibers, or excessive tangling and shedding. Additionally, some reviewers were not happy with customer service, citing unhelpful responses or refusal to resolve issues like incorrect orders or refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of custom wigs,... See more

Order

People report ambiguous experiences with order, with many customers expressing significant dissatisfaction.... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, phenomenal,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 3 out of 5 stars

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more

Rated 5 out of 5 stars

This hair is absolutely beautiful! Hands down!! I’m a person that goes off others review before I buy a product so I definitely tell the truth. The service was awesome, vendor stays in contact, shippi... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,058)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

loveee my hair

my hair came in the time they said it would. my lace looks great and the knots are so small. their HD lace is always bomb

7 May 2023
Unprompted review
Rated 4 out of 5 stars

I Love my hair.

I love my hair. Soft bouncy . No synthetic animal blend added. No smell. West kiss hair has improved a lot. Great customer service. Keep up the good work.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

I am so happy

I am so happy. The customer service is great. They asked me if my address was correct, my experience, and how was I doing. I ordered a 24 inch blonde wig, and on my head it definitely was longer. The wig has no shedding and doesn’t tangle. Make sure you look at the customer reviews to see accurate color but the picture of the listing is pretty accurate. Will definitely be purchasing again.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Best hair quality ever

Firstly, westkiss has the best hair I ever bought! I have 5 wigs from them and I am still in love with my hat even I got some of them like 2 years ago, no shading hair, real length…so happy I would recommend 💯 I just got another wig here

7 April 2023
Unprompted review
Rated 4 out of 5 stars

I LOVE this wig

I LOVE this wig! I’ve had it for over 4 months and have washed, blow dried, straightened and curled it multiple times throughout the time I’ve had it and it is still beautiful. I literally wear it almost everyday like it’s my real hair and so that’s saying something. Just buy it seriously <3

7 August 2022
Unprompted review
Rated 3 out of 5 stars

Website malfunction.

I was trying to check out and use my Klarna to pay but the website kept freezing and giving me an unable to process message. It was very frustrating. I gave up.

21 March 2023
Unprompted review
Rated 5 out of 5 stars

West Kiss

First off I want to say the customer service was excellent! They communicated with me everyday about my shipment. They even accommodated to me so I can get my order on time before my birthday. Hair was very soft straight out the box ! 180% density but feels like 200 I love it.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

This hair company is awesome

Their customer service is excellent. My hair came super fast. The hair is nice and soft no shedding and true to length. The plucking and the lace is amazing. I love it. I’ve never ordered hair online and be this satisfied. I’m forever a loyal customer.

7 March 2023
Unprompted review

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