West kiss Hair Reviews 

1,058
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the exceptional hair quality, highlighting its beautiful appearance, full density, and natural look. Many appreciate that products are soft, true to length, and show minimal shedding, often lasting well. Reviewers also frequently commend the excellent customer service, citing good communication, helpfulness, and timely responses. However, some customers noted significant delivery issues, including long wait times, tracking problems, and non-receipt of orders. A few also reported inconsistent product quality, with complaints about hair smelling burnt, having a bad odor, or containing mixed synthetic fibers. Additionally, some reviewers were dissatisfied with customer service when problems arose, citing unhelpful responses regarding returns or refunds.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of wigs and hair,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some reviewers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 3 out of 5 stars

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more

Rated 5 out of 5 stars

I bought their new Burmese curl 22inch. From the moment I ordered their customer service was exceptional. From wig customisation (I have a small head and wig caps often come too big for me). They kept... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,058)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality hair

I’ve always been ordering from west kiss hair and their wigs never disappoint. The texture is always nice and soft. Their shipping is fast.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love this company.

Absolutely love this company.. Previously I would buy hair from hairvivi. However the quality of WEST KISS IS AMAZING! IT CAME ready to wear. Like ❤️ blown away I did nothing to it, no plucking no bleaching and it already had a removal band. 🙏🏽💪🏽 I am a life long customer!

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Best glueless wig EVER!!!

It was my first ever glueless wig because I’m more of a frontal girly but I loved everything about it. It was super easy to just put on and go out without doing too much. I didn’t have to pluck or bleach and I love that since I tend to over bleach sometimes but there has been no crazy shedding. Super affordable! There also isn’t any weird factory smell like other wigs I’ve bought. I just love everything and I’m going to keep buying hair for westkiss!!

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!. They confirmed my order was correct. They let me know when it shipped and how long it would take. It arrived early. They even let me know when it arrived. Definitely the best customer service experience I've had with a hair company. The hair is soft and bouncy so far. I've only had it in a couple days but so far so good .
November 25, 2023
The hair is still nice it straightens well and it's pretty in it's wavy state.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

I loved the kinky curly hair I ordered

I loved the kinky curly hair I ordered! The texture of the hair is amaizing. I loved that the hair comes pre bleached and pre plucked so I didnt have to do much of anything just wear it and go. I also loved that the seller communicated with me and checked to see if I recieved the hair. I will deffinetley be ordering again, this is the best expirience Ive had with an online store!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

What my made my first time shopping…

What my made my first time shopping experience great, was how much the business helped and stayed in contact with me before and after the transaction was complete, offering coupons to for a next time purchase. And And how the box came with gifts to complete the wig process, I was stunned and thankful for all I received it helped save me money. I recommend anyone who is new to wearing wearing to shop here! They offer Afterpay, a option I used to purchase my glueless wig, that’s a huge plus because I didn’t have the full amount to buy the wig up front and I really wanted the item bad. I give this company 5 stars buy from here it going to be worth it.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Westkiss has the best customer service

Westkiss has the best customer service! The hair was full and lustrous. The best quality hair and lace I’ve ever had. The hair doesn’t tangle much but it does shed some, not an excessive amount but prepare to see some strands. Overall, it’s totally worth the money and with proper maintenance it can last a long time.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

I’m so in love!

This company has been so awesome to work with! The communication is 10 out of 10, along with the quality of the hair. I am so excited to purchase more from this company and to continue to work with them for all of my hair extension needs.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you!

Beautiful Hair and it arrived way earlier than I expected! I was nervous that I wouldn’t get it on time for an event and was pleasantly surprised!!! The seller was very responsive and really nice throughout the entire process! I am so happy that I ordered this wig it is absolutely gorgeous!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Love this wig

Absolutely love this wig! I’ve been looking to find this specific color for a while and finally the perfect color. Also, the wig smells AMAZING. Will be purchasing again from this company in the future.

29 August 2023
Unprompted review

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