Western Lettings Reviews 118

Western Lettings have made
my letting experience as a landlord remarkably easy. They are prompt to answer a phone call and to return an email. All the staff that I have had interaction with have been helpful, supportive and friendly.i would have no hesitation recommending this company to any landlord seeking an efficient, Letting agency.Janina Campbell

Western Lettings know what they’re doing, and if you’re looking for a stress free renting experience, these are the guys you want to be dealing with. From having a first class website, to a great team, they take the anxiety out of renting and have your back along the way. Thanks Western Lettings!

I worked at Western Lettings for 11 years, and I can honestly say any client or tenant is in really good hands with them. The team genuinely cares about making the whole landlord and tenant journey as smooth as possible—nothing is ever too much trouble.

They’re really driven when it comes to customer service and always go above and beyond for their clients, which is something everyone takes pride in. They also make great use of technology and automation to keep things running efficiently, while still being transparent in everything they do. You can see that reflected in their pledge promise on their website and reviews.

From an employee point of view, I couldn’t fault them. It’s a really supportive and welcoming place to work, and they do a lot for their team—things like lunch every second Thursday, profit sharing, quarterly socials, private healthcare, plus much more. It all adds up and makes a big difference.

I genuinely loved my time there and would absolutely recommend Western Lettings as a managing agent and as an employer.

I’ve been using Western Lettings to manage my rental property for a few years now and the service has been great. Communication is clear, they’re quick to deal with any issues, and everything is handled in a professional but friendly way.
They’ve taken a lot of the hassle out of being a landlord and I’m confident the property is in good hands. Would happily recommend them to others.

I’ve had a fantastic experience with Western Lettings. Their customer service is excellent, they respond quickly, and everyone I’ve dealt with has been lovely and professional. The landlord portal is a real standout too, making it easy to keep track of compliance documents, statements, and other important records. Matt, the maintenance coordinator, has been brilliant, and Kirsty is always there to make the process easy and stress-free for tenants, landlords, and contractors alike. A truly well-run company that I’d happily recommend.

THIS COMPANY'S WORKERS TRIED TO GAIN ACCESS TO MY PROPERTY, WHICH THEY DIDN'T LET LEAVING ME WHO HAS A MENTAL ILLNESS IN A STATE OF FEAR THEY TRIED VARIOUS KEYS TO GET ACCESS, AND THE ****** * COULDN'T GIVE A DAMM SAYING IT WAS A MISTAKE. IT WASN'T A MISTAKE. WHERE I LIVE IS CLEARLY MARKED WITH STREET SIGNS, AND GOOGLE MAPS ALSO GIVES MY LOCATION CLEARLY. SHE COULDN'T GIVE A DAMM ABOUT THE SERIOUSNESS OF THIS. THIS COULD HAVE BEEN THE HOME OF A RAPE VICTIM AND COULD HAVE HAD FLASHBACKS OR THE HOME OF SOMEONE WHO HAS BEEN SOMEONE WHO HAD BEEN THE VICTIM OF A HOUSEBREAKING, AND TO WATCH TWO MEN TRYING TO GAIN ACCESS TO THEIR HOME COULD HAVE BEEN TRAMATIC

The best letting agency - ever.
I was really reluctant to use a letting agency due to some very bad experience from others. A friend told me about this company which is absolutely brilliant. They keep you updated and do regular checks and only disturb you when there is an important decision-making issue.
Top marks and thank you!

Good helpful communication.
Plenty of help offered.
Friendly staff.

I have been with Western Lettings for years. I can only describe the experience as fantastic. They have great staff, who are very responsive and attentive. They will look after your property as if it was their own. They are always very quick to act and address any concerns from both the tenant and the landlord. I would recommend them without any hesitation.

I'd give 10 stars if I could

My partner and I live in Spain and we have used Western Lettings ever since leaving the UK to help manage our property. They have been incredibly helpful, timely and always easy to reach. Their response is quick and they are considerate to both tenants and landlords. You hear so, so many horror stories about other people's letting agents that honestly I feel blessed to have stumbled across them. Could not recommend more highly.

They were great! Super responsiveness and helped with anything we needed.

Great experience working with Western Lettings fast and efficient

Best and most responsive letting agent I’ve ever had to deal with

Excellent service for 7yrs.
Professional, efficient and very helpful at all times.
Made being an absent landlord stress free and property was well maintained and handed back to us the way we’d left it. Much appreciated.
The entire team are to be commended for the service but special mention must be made of Lucas, our property manager. Communication with him was a pleasure and his managing of our property was more than we could have wished for.
Thanks Lucas.

Good experience from a tenant perspective. Staff are friendly, they are very responsive and try to action requests as soon as possible. I am currently with a new letting agents and they have already made several time consuming mistakes that I don’t feel western lettings would have made.

As a landlord, I've had a very mixed experience. Focusing on 5 keys areas I care about:

1. Tenant Sourcing & Vetting
This has been the weakest area. Tenant searches take too long, often stretching into months (70 days in average), and it doesn't seem like the property is actively being marketed. It feels like not much effort is being made.

2. Rent Collection & Financial Management
No complaints here. Rent is collected reliably, and the online system is easy to use for tracking payments and accessing statements. It's been smooth.

3. Maintenance & Repairs
Some expenses feel avoidable, like sending a handyman multiple times instead of resolving issues in one visit. They often use their in-house handyman, and it sometimes feels more about profit than practicality. However, scheduled maintenance is done properly.

4. Legal Compliance & Documentation
This area is handled well. Certifications and documentation are always up to date, which gives peace of mind and reflects good professionalism.

5. Communication & Transparency
Responses are timely and professional. Communication is steady and courteous, which I appreciate, but there's room for more initiative.

In summary, be prepared to lose 2-3 months rent per property per tenancy, however once tenanted everything is great.

Great experience.As a first time landlord I got lots of help.Very helpful professional team.They were always there for me.Especially I would like to say thank you to Kirsty and Mark for their hard work.

An absolutley superb letting agents in Glasgow. My experience with them has been faultless from my initial enquiry through to getting tenants in to the flat.

Every team member has been polite and courteous, offering their expert advice along with way.

Thoroughly reccomend!

Western Lettings have excellent systems in place staff who are pleasant, knowledgeable as well as attentive to any issues arising. Acting for me as a landlord my experience has been that any problems encountered are promptly and effectively addressed. I would not hesitate to recommend Western Lettings.

We have always found Western Lettings a pleasure to deal with on a professional level.
Having worked for and still working for, several other management companies, we have had no issues with Western Lettings, with their staff being both friendly and approachable.
From a business point of view we are paid on time, which results in us providing a better service to them and their clients.