West & Willow Reviews 

I absolutely love this company! The quality is always amazing, I’ve purchased from them 4 different times and I will continue to do so! This last purchase, the frame came damaged. I emailed customer service and by the next day they responded and sent me a replacement. They are pricey but the quality is there! Highly recommend!

Everything came out perfect. The picture came out beautifully. The Quality was amazing, and the packaging was very secure. Delivery was fast! Thank you so much!

I’m very disappointed with my experience so far. I ordered a memorial print as a gift following the loss of a beloved family member and spent over $160 expecting a professional and compassionate service.

After requesting a simple edit to the proof, communication became increasingly delayed. I have repeatedly followed up for updates and have either received vague responses that it is “being worked on” or no response at all. I still do not have the updated proof, a completion timeframe, or the final print.

What has made this particularly upsetting is that memorial gifts are time-sensitive and emotionally important. Delays of this nature take away from the purpose of the gift and add unnecessary stress during an already difficult time.

At this stage I am also concerned about the lack of clarity around refunds or alternative options should the order continue to be delayed. For the amount paid, I expected far better communication, transparency and customer support.

Got it right first try. I love it!

Both of the prints I received to give as gifts were fantastic and loved. Thank you

The process was fine. The delivery was great. However, the item was underwhelming. Smaller than I thought and chain was too small for the person who I bought it for. Overall they liked it but thought it was from Temu. Next time I may try ordering the photo. Thanks

Pictures came out so beautiful and just like the picture I submitted! This is my second time placing an order and I definitely will again if I need anything for a pet lover or myself!

Beautiful and well done.

I have not received my order, nor did I receive a proof that I paid for. I have tried to contact you without success. My order was placced on May 4, 2026

I’ve ordered multiple portraits over the years, both cats and dogs, and they turn out perfect every time! Definitely worth it

Photo is great, art is really well done. I just think the price is quite high for the quality of frame it is placed in.

Link for digital download has not been provided to me still. No mention of when the rest of my order will be shipped. No wait to view my order on website either.

The photo was cute of the dog, but I don’t recommend getting a proof of the order. I paid an extra $10 to review the photo before it was printed, when I saw the proof there was no where to approve it or make changes to it, no link or anything. I emailed the support team and when I finally heard back the item was already sent to print so if I had wanted anything changed it wouldn’t have mattered. It was also printed in the wrong color. I asked for dusty pink and it came white. Oh well, it was a grad gift and it came the day of the party so couldn’t fix it. Overall the print was cute.

Communications were terrible.
I paid extra for an artist preview and was not given any opportunity to comment or edit the product.
The picture was mailed as a gift without my approval.

It was a great experience. Beautifully made and the shipping is fast

West & Willow delivers truly exceptional work. The quality and care they put into their products really stand out, and what impressed me just as much is their commitment to making things right if something doesn’t meet expectations. Their team is responsive, thoughtful, and genuinely invested in creating a great experience. It feels like such a unique and personal service—I would recommend working with them even if you don’t currently have a pet, whether as a meaningful gift or a way to celebrate an animal you love.

My order was confirmed on 5/28/26. Since then I have heard basically nothing. I would have thought when there is no contact telephone # that the response to emails would be prompt. I am still waiting to hear where my order is. I also paid for the preview of my order. Nothing there either. This is all so frustrating as the picture is a bridal shower gift which is on Saturday.
Very disappointing all around.
I Would appreciate some information and not just a robotic answer to my email telling me I am now waiting in a queue.

I haven’t got my order and i emailed you guys to get an update and still haven’t got a follow up.

beautiful product, high quality -very responsive