West & Willow Reviews 

my custom dog portrait from west and willow looks just like him and it got here fast

Got the wrong item with minimal to no communication after on next steps for resolution despite reaching out multiple times. Now my order is technically weeks delayed. They also added some cost to my order without confirming if its ok and i had to reach out after to get a refund.

Super quick. Super cute. Very pleased!

Ive used west and willow multiple times and I cannot praise them enough. The quality is excellent and they capture the perfect image of your pet. Thank you for being brilliant.

This is the second portrait I’ve ordered. It’s a beautiful just like the first!

Damaged frame sent to me with someone else’s order. I have had to work on getting my frame resent, which has been quite the task. I finally got confirmation and was charge more once again. They throw in extra charges without consent. I ts not been a great experience.

I was so impressed again with the quality and accuracy of the pet portrait I ordered for my brother of his dog. They even captured his crooked tooth perfectly! It arrived even sooner than I thought, and it was even better than I imagined. I had a little question about my order, and I got in touch with support, and they were super quick to answer and really helpful. I’ll definitely be ordering from this company for myself and as gifts for others.

High quality and very quick turnaround. The entire team was excellent to work with!

Stepping into this world felt different. Most brands tell you what to buy, but this collection showed me what I could become. From the very first interaction, the energy was electric and completely genuine. I was not merely browsing for fabric or finishing touches. I was searching for a vibe, and I found exactly that. The attention to detail is not accidental. It is crafted by people who care about impact. When I opened the package, I understood why everyone raves about the experience. The materials are superior and the fit empowers me to walk taller. It is rare to find quality that matches this level of passion. Every piece whispers confidence. I do not often write feedback, but this moment deserves sharing. This is not merely shopping. It is upgrading your standard of living. If you are ready to feel your absolute best, do not hesitate. Claim the confidence you deserve. You will wonder why you waited so long.

Love the portrait of our dog! You captured the essence of her personality. Thank you!
Ps. The title should read SATISFIED BUYER!!!

I ordered a tee shirt on 8-14 and on 8-14 I received confirmation that my order was placed and I would receive a follow up email when my order is ready to ship. As of today 9-29-26, I have not received my order. I have not received any feedback from the company on order status. I sent a note to Customer Service last week requesting an update on order status….crickets. I find this very disappointing to my friend who I purchased this tee as a gift and disappointing to my bank account for the loss of $87.58

The Support team was super helpful! I was grateful for the proof and the end result was exactly as promised. I gifted a portrait to my friend for her birthday - and she loved it! The whole experience was easy and the company was super friendly.

Sent the wrong one product

Amazing customer service. If there is something wrong, they will immediately fix it and make sure you’re happy with the product! Amazing company!

I ordered a pet portrait and accompanying mug for my bestie’s hubby on his birthday. Fortunately for me, it coincided with their Father’s Day special. They said it would take a few weeks to print and ship; they turned the portrait around much quicker and it arrived during his birthday party! It was beautiful and a real tear jerker. High quality, affordable products and fast shipping - I highly recommend West & Willow!

Trash! Picture doesn’t look anything like my dog. Cheap frame and cheap plastic used. NOT worth $80. So mad!

I was disappointed in my print this time but I can’t entirely fault them. They did such a fabulous job on the last one. With respect to my last print my dog looked out of proportion to the name and was placed really low underneath it. My dog is a small breed but I would think her image could have been enlarged more. I guess I wish they would have contacted me if there was an issue with the image. WW is still a great place to shop for artistic print images of your pets. Shipment was timely and in a good box.

I’m so happy with my sweatshirt! I was hesitant to order because I’ve heard horror stories from people where the embroidery doesn’t look like the pet or they never received the product. I received a promotion code so I figured I would try it. The online ordering process was very easy and I received my sweatshirt super quick! I’m so happy with the quality and the stitching. I would order again and already thinking about Christmas gifts! Thank you!

The pet’s body is only showing about one-third of the full body on the poster, and there are creases all over it.

I just love this company because they stand behind their product. I am a repeat customer because they are so easy to work with when it comes to editing art work to ensure 100% satisfaction.