Disappointing First Experience
I would like to update my review. The store representatives contacted me and apologized for the delay. Moreover, they kindly sent me a generous selection of free samples on their own initiative, which completely made up for my negative first impression of the purchase.
I hope the store will be more welcoming and friendly towards other customers from the very beginning.
****************
I’d like to share my experience with Wescents.com. This was my first order from this store, and unfortunately, it was far from a positive experience.
I purchased a rather expensive perfume for €210, but it wasn’t shipped for more than five days. Only after I contacted customer support to ask about the delay was it finally shipped the following day, despite being promised dispatch on the same day. As a first-time customer, this made me quite nervous.
What disappointed me even more was that, when my perfume finally arrived, there was absolutely nothing included as an apology or goodwill gesture. Other perfume retailers I shop with regularly include fragrance samples or small gifts with orders simply as a nice extra, even when everything goes smoothly. Here, however, despite the delay and the inconvenience caused by the store’s mistake, there wasn’t even the slightest gesture of apology or compensation.
Unfortunately, based on this first experience, I cannot recommend this store