Wenzel's the Bakers Reviews 

The new Poole store was eagerly anticipated by many. Unfortunately that eagerness has definitely waned. When they first opened it was great, good atmosphere, good food, good service. I don’t know why things changed, but I suspect it coincided with a new store manager coming on board. The food is ok, but I’m not joking when I say I watched this manager “javelin” a customer’s baguette behind the counter, in front of the customer! Unbelievable. I’ve noticed that morale must be very low there, as the turnover of staff is phenomenal. Nobody seems to stay very long before walking or being fired instantly. A friend’s daughter got a part time job there, she lasted 2 days and quit, probably because of the new manager, who doesn’t seem to like cheerful people, and I’m not going there anymore because I want staff to appreciate my custom and give me a smile as they take my money. I must be old fashioned (I am 60 after all) but come on Wenzels, this is absolutely not up to par!
My advice to anyone reading this would be
“go to Greggs” quite honestly.

Unfortunately 1st and last time, more in the bin than my stomach :-(

Sausage Rolls inedible
Breakfast Wraps bacon was terrible, do you call that egg?
Pizza was welllll cooked - burnt
Jamaican Beef Pattie well dried out

hoping the cookie is better.

Charged eat in prices instead of take away. When I spoke to the person behind the counter charged me the take out price. Then I was told the first transaction was cancelled and would be refund to my account in 3 to 5 days. That was 11 days ago, and guess what no refund!
I complained online no response.

So I have had to contact my credit card company to obtain my £9.30. Avoid them like the plague robbers.

Wenzels is a poor mans Greggs. my mate Darrell works there and says this is his best job he has ever had. i however, think he is lying as he lost his taste buds due to a crack addiction back in 2018. Greggs for me

My first visit to the Poole store. A clean bright store quick service with a great product range baguette was super tasty!!
Was served by Debbie amazing customer service even talked me into a cheeky cake!

First time having brought something from wenzel and last not very impressed.
No meal deal on sausage roll and over priced for one. Coffee ok but cup leaked onto the having left it for a little bit, will have to stick with Greg's.

lovely staff and brilliant baguette and dessert. Definitely worth the price, would recommend to anyone.

Wenzels West Drayton town.

Sausage rolls dry and burnt. Tasted so disgusting I through it away. The staff are so careless they dont even care about the state of the food they sell. Dry and hard to bite in to is perfectly fine to them. Poor standards I can only guess their negligence in regard to food effects the quality of their staff hygiene. I threw what i brought from wenzels away and ate lunch at Kays Kitchen in west drayton instead where they actually care about the food and would be embarressed to serve up what Wenzels do. Utterly disgusting

At wenzel’s archaway, while I’m on the Que
A guy enter the shop grabs few sandwiches from the fridge and walk out.
The guy behind the counter didn’t do anything at all.
Next time I’ll get free sandwiches instead af paying for it.
Seems like you don’t care if you loose money

I'm not sure why negative reviews on here? Wenzel's are the best!! Lovely food, lovely staff! I will always go back! Thank you Wenzel's!! :) Woking store.

You guys need to visit Greg's and get an idea on how to run your business. How hard can a sausage bap be to make?!

They used to be good many years ago but now charge too much for stale buns or greasy foul tasting sausage rolls and pies.
I have also spoken to head office who are rude and take customers concerns as a personal attack to what they consider to be an excellent product. “ Make them eat cake “!

Ordered from Uber Eats from the Southampton branch. Been wanting to try for a while. Well tried once and won't use again. Ordered 2 breakfast wraps and the wraps looked like they had been folded by children. Bacon wasn't cooked properly. Also forgot to put the hot drink in even though the receipt that was stapled to the bag and in capital letters says 'HOT DRINK'. Do the staff not tick off what's going in the bag? Anyway tried and won't be using again. Stick to Greggs, people.

On two occasions I went there and had bacon rolls and sausage in rolls both times the food was served cold with disgusting margarine when I already told the girl serving me that I did not want any spread I spent £28 the first visit and £15 the second time both times put in the bin
Will not be returning

I bought 4 steak slices the other day cost £10 that's ridiculous I won't be going back there day light robbery

First ever visit and cakes were very dry, probably the previous days. Expensive as well so won’t go there again. Interesting that company do not respond to negative reviews here so you can only think that they do not care.

I recently visited the London road store for lunch greeted by two lovely ladies Steph and Jess they were very helpful as I wanted a baguette but do not like sauce, they offered to make a baguette for me southern fried with lettuce and onion without the mayonnaise and asked if I wanted to make it a meal deal with a drink and crisps or a sweet treat I took a yummy and a oat milk latte one got the latte and other got the yummy excellent team work, was served quickly and efficiently, Great value for money highly recommend this store the ladies are always happy to help and very friendly.

Wenzel's price soars .
Ruislip branch Jamaica beef patty has risen from £2.50 to £3.15. this is a total Joke, this will be my last purchase.

The manager of Portsmouth store Alex is homophobic, transphobic and a racist . All of this has been reported to upper management by all staff members and evidence was provided with cctv footage and audio . But then upper management do nothing , it is the worst company to work for DO NOT SUPPORT THEM . Do not buy the fairy cakes cos they have probably been there for months , not much is fresh apart from the bread. Also there bakes aren’t even their own .

Sandwiches are good but the sweet stuff, pastries and cakes are just inedible, went straight into rubbish bin! What a waste…bread is also very mediocre for a bakery