Email is no longer is in use. Phone number rings out. Checks your credit report monthly and leaves enquiries of their business name each time showing they access monthly. Do not recommend.
Company replied
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See what reviewers are saying
This app has changed how we spend (and therefore save). I absolutely love how it tracks the history of all transactions to date, budgeting is easy, it linked into all our accounts without an issue. Ab... See more
I have now sent 5 emails to WeMoney support without answer. Initially I contacted them because of two issues: 1) My networth tracking is never available beyond around a month, even though... See more
Company replied
I have used WeMoney for quite some time now, and love it. It has saved me money in a few ways - spotting subscriptions I thought were cancelled, learning new tips and spotting deals on the forums, etc... See more
Company details
Written by the company
Manage all your bills, accounts, loans and credit score on one handy place!
Contact info
81-83 Campbell Street, 2010, Surry Hills, Australia
- hello@wemoney.com.au
- wemoney.com.au
3.2
Average
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Not happy
Not happy . They said they’ll get back to Me within 48 hrs …. It’s been a week . Just don’t bother .. not happy
5 January 2024
Unprompted review
Reply from WeMoney
Hi there,
Thank you for sharing your feedback.
We're sorry to hear about the inconvenience you have experienced.
Our team is more than happy to assist you and address any issues you're experiencing with the app if you could kindly reach out to our support team at hello@wemoney.com.au.
Looking forward to hearing back from you soon!
Kind regards,
The WeMoney Team
Brilliant app. Absolutely recommend download if you want to improve your finances!
I just recently downloaded this app and have connected my accounts so I can see my financial position. I had no idea where to start prior to downloading this and now I can see where I currently sit. I admit I have a bit of work to do as far as my finances are concerned however I think my favourite thing is being able to see my net worth and what my debts are after adding these in. I have set up various goals I’m working on for 2024 and look forward to seeing my stand point this time next year. My main focus is paying down my debts and tracking my progress. It’s scary to see what you are spending and where I don’t even realise until I see this show across my accounts that I’ve linked. Yours haha.
I do wish I could delete my budget to redo it, I have tried and it won’t delete so this could do with an update to fix this, otherwise what a great app! Would you guys please fix this budget thing up please that would be amazing.
Thanks WeMoney!
27 November 2023
Unprompted review
Reply from WeMoney
Hi Megan,
Thank you so much for your fantastic review!
We’re thrilled to hear that WeMoney has been instrumental in helping you get a clear view of your financial position and set up goals for 2024. It's great to know you're finding the net worth and debt tracking features so useful - we cannot express how much this means to the entire team at WeMoney who work on the product every day!
We also appreciate your feedback on the budgeting feature. We’ve made further enhancements to the budget functionality, so please update the app to the latest version to see the improvements. Your input helps us make WeMoney even better!
If you have any more suggestions or need assistance, feel free to reach out. We're here to support you on your journey to financial wellness.
Best regards,
The WeMoney Team
WeMoney struggles to get the basics right…
Money Brilliant was exactly that, brilliant! But Westpac bought it (I’m a Westpac customer)… and the features they have adopted are useless. So I transitioned to WeMoney, who can’t even get the basics right; the App does not distinguish between +/- and treats refunds as expenses. And don’t get me started on the clunky re-categorisation.
21 December 2022
Unprompted review
WeMoney company name reminds me the…
WeMoney company name reminds me the "WeWork" terrible office rental company in the US. Is it a bad coincidence or do you guys operate under WeWork umbrella
23 November 2021
Unprompted review
Not touching this app with a twenty foot pole
Sorry, but something feels really shady about this app.
Firstly, the app immediately on load pops up with Apple’s App Tracking Transparency prompt, asking for your ability to track your activity outside of the app. Straight out of the gate, this is a big red flag - because you’ve not seen their privacy policy, how they use this data, and who they share it with. Plus the fact the App Store listing gives no indication that the app uses your data in this way.
Secondly, there’s no way to sign up to this app without a credit report. Reading their website and features, it seems this is secondary to the app and really has no bearing on the core features it offers. There’s also a complete lack of additional information on what information it’s obtaining and using about you after getting your permission for credit reporting information. Just the usual boilerplate statements next to check boxes.
And if the credit report is being down for the purpose of a Know Your Customer (KYC) check as part of protecting the user and themselves from the limited risk of read only information from banks and information providers - then relying on a credit report is the most invasive way of achieving this. There’s far lower cost and lower barrier methods of achieving KYC without going OTT with a credit report. So everything here screams big red flags.
Australian developer or not, I’m sorry to say I’ve dropped out during the sign up process; and I won’t ever be touching this app with a twenty foot pole.
27 May 2021
Unprompted review
Reply from WeMoney
Hi there,
Thank you for leaving an honest review of our app and for detailing how this has impacted your first impressions of WeMoney. Your review has given us a unique insight into how, not only yourself, but other prospective WeMoney members may feel in their journey. So, I would like to extend my deepest apologies on behalf of the team here at WeMoney for your poor first experience with our product.
With that being said, I would like to use this opportunity to answer some of your concerns and to assure you that you have been heard - I have already passed this directly on to our development team, to review how we can implement changes to combat everything you have detailed above.
The reason you received an App Tracking Transparency prompt is due to the very recent iOS 14 update that impacts the way Apple now handles the information of its users, requiring permissions for information attributions that take place in products such as WeMoney.
With respect to the credit score, this is one of our core features and one provides members the unique opportunity to learn and improve their credit health over time, but also to ensure our members are receiving the most competitive rate on their credit products.
I would also like to assure you that WeMoney has never and will never sell the data of our members to any third party, this is something that we are passionately against and a way we differentiate ourselves from competitors. For your reference, we only partner with third parties to provide our users with ID verification, account aggregation and credit profile reporting.
We are incredibly grateful for your feedback as we will be making the appropriate changes to ensure other members are not impacted the way you have been in our onboarding process!
Kind regards,
The Team at WeMoney
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