wellsons.com.au Reviews 

492
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive quickly, offering fantastic value for money alongside exceptionally polite and helpful support staff. People deeply appreciate the beautiful quality of the products, competitive pricing, and entirely seamless purchasing journeys overall. However, some people mentioned that certain orders took significantly longer to arrive than expected, leading to noticeable delivery frustrations. A few consumers also experienced troublesome customer service interactions, unreturned emails, and difficulties regarding incorrect items or unexpected fees. Others noted that dealing with delivery partners or assembling the final setup required extra patience and effort.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and satisfaction, with many consumers praising the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders are shipped... See more

Service

People report positive experiences with service, highlighting great value for money and polite salespersons.... See more

Quality

Customers had great satisfaction with quality, noting that the items look very good and are worth spending a... See more

Price

Users describe satisfaction with price, highlighting terrific and competitive costs across the product range.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service I received from them was beyond exceptional. Quick replies, always helpful and super friendly. Haven't used the products yet but hopefully no issues.

Rated 5 out of 5 stars

When it comes to plumbing supplies, I found Wellson's offer great value for money, fast delivery and great after sales service. I would definitely recommend and purchase again.

Rated 5 out of 5 stars

we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.

Rated 5 out of 5 stars

The product seems very good. Time will tell but the price is terrific. Delivery a little slow and the price to upgrade to express post is exorbitant. You have to be organised as it is a process to get... See more


Company details

  1. #4 of 4 best companies in Plumbing Supply Store

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

492 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(492)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

A professional company with a high level of comunications with me

Wellsons provided a quick and professional response to my order. Price were keen and delivery performance and communications were top class. My request to have part of the order delivered because my builder needed the items was met in an obliging way and the goods were sent within the day. The remaining items, which were not such a priority, were sent soon after. This is a responsive and trustworthy company.

12 November 2024
Rated 2 out of 5 stars

Shipping price is terrible

Products are awsome quality but the price for shipping is a rip of. if i want to order 100 pex fittings or 1 single one they're charging $27 which doesn't seem right at all

12 November 2024
Rated 2 out of 5 stars

Will not be shopping here again - issues with delivery, damaged goods

We went out of our way to order Australian-made cabinets from Wellsons (manufactured by ADP). We chose to do this instead of buying from Ikea (and spending significantly less money). This was to support local industry, and hopefully get a more well-made product. The delivery was incredibly difficult to organise and very delayed. When we finally got our cabinets, they were in terrible condition - dirty, mis-aligned, missing components. The only reason I'm giving two stars instead of one, is that they organised new goods to be delivered to us - but even this was not seamless. We were left with unwanted/unusable cabinets in our garage for over a week. This whole process has also resulted in a significant delay to the installation as our tradesperson is no longer available. I will absolutely not be shopping from Wellsons or ADP again, and would not recommend either to anyone I know.

24 October 2024
Rated 2 out of 5 stars

Products are as described and good quality …

The products received are as described and great quality.
We were disappointed that only half of our delivery was packed and received. The office were very helpful in getting the warehouse to ship the remainder of the order to us. Unfortunately we sill had missing parts and ended up having to go and purchase locally just to get my project completed.
I didn't purchase multiple products, just 1 kit as advertised and listed part list.

22 October 2024
Rated 5 out of 5 stars

Great service

I had a really great experience with Wellsons when purchasing the larger items for my bathroom renovations. Their prices were cheaper than everywhere else, they kept me well informed during the entire process, all actions were completed well within the timeframes listed on their website and they provided additional assistance when I was experiencing issues with the courier. I couldn’t recommend them enough. I’ll be purchasing through Wellsons again in future.

17 October 2024

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