Wellheater Reviews 

I have recently purchased this product. Only wanted 2 but the way their website works I ended up purchasing 6 !! I called within an hour (that call cost me £15 too to the USA) and like others was told it was too late my order had been fulfilled. But it was actually 10 days before the tracking information said it had been dispatched. Anyway - now all 6 have actually arrived and I am trying to return all 6 but getting no response from their support email to enable me to do this. All in all this has cost me about £250. I’m so annoyed with myself.

My elderly father was fooled into buying from these scammers due to the fake Trustpilot reviews on their site (which as been reported to Trustpilot for all the good it will do). He ordered one unit and they took payment for three plus warranties. Dad was concerned when he got the order confirmation email and I got him to email and cancel within 30 minutes of ordering. Wellheaters replied that they had already despatched. Complete tosh of course, but that's a common scammer ploy. Cue various pointless emails back and forth with 'Victor' who who wanted us to 'wait a few days' while he tried to resolve things. We raised a case with dad's credit card company and waited. A month later and the crappy heaters turned up. I told dad to accept delivery because although it would cost him to return them, at least he would have proof of return, rather than leaving it to Evri and giving Wellheaters the chance to claim they never arrived. We contacted them one more time to ask for the return address and told them we'd reported them in the UK (Report Fraud service) and were in the process of reporting them in the EU (they have some presence in Lithuania). That triggered a reply from 'Marc' who said he'd issued a full refund and, when asked, did not want the goods returned (they are Chinese crap, will probably burn the house down and destined for the recycling centre). Five days later and today dad's card company confirmed he's had a full refund. My advice to anyone who has been fraudulently charged by Wellheaters is to immediately tell them you want to cancel and raise a case with your card company. If Wellheaters doesn't refund, you should get your money back from the bank via Section 75 or chargeback. I would also accept any delivery that does arrive and contact Wellheaters asking for return address. Contact Report Fraud and UKICC for good measure.

A con! Ordered Well Heater from an ad, received a Handy Heater. Took forever to arrive and doesn’t fulfil my what I expected.
Well Heater advert sales should be congratulated for conning me!
Tried to stop the sale but to no avail, buyer be aware the heaters work but you have no reply to complaints.
I tried to change the order for some heated socks on their advert again to no avail. All emails kept a reply saying their email was full, result no reply.
This is a unique scam/con unfortunately they got me😩.
By the way the instructions and thank you card information with contact numbers ?
Silver surfer caught out with this one😜

Handy Heater Turbo 800 supplied for UK use is shown on the base of the box and on instruction sheet inside as being 120volt unit.As UK voltage is 240 volts it should not be used.Nothing in the full description of this item tells you the voltage.Good work by the customer support team,I returned the item on 7/2/26 and refund was in my bank account 9/2/26.Thank you

They don't give me address and code where to return the products. Two days they are wasting my time . Very bad customer service.
The product is terrible.

Rubbish company selling rubbish products. Avoid!
This company sent me 3 heaters instead of the 1 that I ordered and took the money from my card for 2 I didn’t want. The heaters will not switch off, don’t get hot and make a racket blowing out warm air. Eastern European company that thinks it’s ok to sell this rubbish as there’s no comebacks when they are overseas. Avoid!

Scammers, stay away from Wellheater. They use third parties to send out unsolicited emails.
Never had any interaction with Wellheater, nor do I know what they selll.
Stop using third party companies to spread unsolicited messages.

Every response we rcceive from these scammers makes a seperate claim. I placed an order for a single heater that has not been delivered and my request for a refund have been ignored. The latest claim states that goods are being held by customs for statuory checks required by UK government but companies allowing these scammers to promote the heater are only interested in advertising fees

Gutted I didn't read on here before placing order! nothing but lies and deceit! won't refund and no goods have arrived!
Avoid like the plague

I ordered after they were recommended as the best small room heaters. I didn’t succumb to their multi ordering, but the one I ordered on 8 January has not artivived. The contact email provided is useless as messages just cone back undeliverable. Looks like I wasted my money. Please avoid looks like SCAM

DISGRACEFUL COMPANY NEED BANNING FROM PAYOAL

I would not even give it a star. I ordered the product on 11 Jan 2026 and should have received it by now.

I asked if I could cancel the order but because it had been dispatched, that was refused. The product is cheaper on Amazon. So I asked for the return process in preparation of when I receive the heater. I’ve sent 31 emails ask for the address to where I send the item back as there is a 30 money back guarantee with no questions asked.

I have not received this information as they keep saying your order is in transit but why can they not provide the returns process to me?

I’ve also asked for the complaints process on each email but again, this has not been provided.

I’ve spoken to Victor, Carol, RJ, Maxine, Gale, Daryl, Russell, Glaize and Larry. I don’t think these are real names as the timing of the messages back to me are odd and it appears the customer services are not in the UK.

Even if I do get a response back to this post, I’m sure I will be told to send my order number to someone in the customer services who will just go round in circles.

I’ve asked to be put in touch with a manager but again, no response.

They are now spamming by misusing google groups.

I would have given them 0 stars, but only able to click on 1! Like others I wish I’d looked at Trustpilot before purchasing their heater. None of their product claims are true. And following letters and phone calls trying to return the product and get a refund we have had no communication from them. Their adverts are still all over the internet; they should be taken down.

Do not but this it’s all lies,they said it would take 5-7 days for delivery.
It’s been 21 days and customer service is non existent.

I don’t even want to give them one star! I ordered my heater on the 5th January 2026 and still waiting for delivery. Had to purchase a small heater from somewhere else, because I needed this extra warmth, (in my 80’s), asked for a refund and was refused!
Dreadful company!
E Weston

Devious and despicable company with 'slight of hand' website. Causing you to select (by accident) loads of add ons and double order.
Help is non existent, defensive and dismissive. DO NOT USE and AVOID AT ALL COST

So, continued problem: I sent the products back to the return address on the shipping label because every time I asked for a return address, I got an offer to lower the cost of the products if I kept them. Well, I got a message that the products (package) was refused and returned. GUESS WHAT?????!!!!! NOT RETURNED TO ME!! THEY KEPT THE PACKAGE!! I wrote to the email that was given to me in my last review (Wellness Heater replied), and the email was UNDELIVERABLE!!!
LET ME MAKE MYSELF REALLY CLEAR....I WILL TAKE LEGAL ACTION!! £232.00 taken from my account without approval is UNACCEPTABLE!!
WELLNESS HEATERS ARE SCAMMERS AND CROOKS!!!!

I am devastated that I never looked at trust pilot reviews before ordering this .I like many others only wanted one and was charged for 2 ,within minutes I noticed this on the invoice and immediately emailed them ,saying I only wanted one and could they refund my money ,they messaged straight away saying it was too late the order had already been dispatched …. This was weeks ago and I’ve received nothing .I am living on a state pension and money is very tight .so I am very upset about this.

My order with this organisation was picked up by my bank fraud department and the payment was declined by them. Having checked reviews, I think I dodged a bullet.
They also tried to take the payment for my order twice!
I've had to block my credit card