Like all the other reviews, my order was adjusted at checkout. Ridiculous postage costs and warranties were added, along with an extra device. I tried to cancel immediately and have been given the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer support, although very polite, was far too slow to reply to my initial complaint about currency in which the product was advertised, and which has not yet even been mentioned (almost 4 weeks... See more
Company replied
Product arrived broken. Replacement product was sent which was faulty. Pointed out false advertising on top of these & requested refund. Refund was offered & accepted however after chasing for a mont... See more
Company replied
Yes it most definitely a scam .. they took two payments out of £ 157.44 plus shipping total £165 instead of one. DONT BOTHER with their feeble responses and apologies .. and don’t bother with rea... See more
Company replied
1.8
Poor
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Great communication
Communication to date has been excellent. I haven’t received the goods yet.
Will add more once I have.
15 May 2026
Unprompted review
It was an attractive proposition if a…
It was an attractive proposition if a little confusing with the different prices.
14 May 2026
Unprompted review
Very economical and straight forward
Very economical and straight forward
14 May 2026
Unprompted review
Don't buy one you have to sit on top of…
Don't buy one you have to sit on top of it and then you still don't get warm
13 May 2026
Unprompted review
Reply from Wellheater
Hello Colin,
Thank you for the review.
We'd like to learn more about how WellHeater can better suit your needs. As we could not locate your WellHeater order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
Easy to use follow
12 May 2026
Unprompted review
Please don't make the mistake I did..
Please don't make the mistake I did... I bought two, they're useless, it's a rip-off. I gave them away. I don't recommend them to anyone. Don't be stupid, you'll waste your money and regret it.
21 May 2025
Unprompted review
Reply from Wellheater
Hello Luis,
Thank you for bringing this to our attention.
We want to learn more what happened with your WellHeater. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
The heater falls out of the wall
The heater falls out of the wall, so I don’t know how it can heat and do all the wonderful money savings things they say.. DONT PURCHASE TOTAL SCAM
12 February 2026
Unprompted review
Reply from Wellheater
UPDATE
Hi Bob,
Thank you for this information.
Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
__________________
Hello Bob,
Thank you for your feedback.
Your concerns regarding product quality are important to us, and we want to learn more about your experience with WellHeater.
We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. That said, we could not locate your order based on this review alone.
We have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
WHAT A DISGUSTING BUNCH OF SCAMMERS…
WHAT A DISGUSTING BUNCH OF SCAMMERS BASED IN NIGERIA
10 May 2026
Unprompted review
Reply from Wellheater
Hello David,
Thank you for the feedback.
We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place.
We're eager to assist you sort this out ASAP. That said, we could not locate your order based on this review alone.
We have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
Was easy to follow and order
10 May 2026
Unprompted review
Stop offering me things.
8 May 2026
Unprompted review
Reply from Wellheater
Hello Kalila,
Thank you for your feedback.
Please note that add-ons shown at checkout are optional suggestions based on what other customers find useful and can be skipped if not relevant.
We want to learn more what happened. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
I have just ordered 8 units but have…
I have just ordered 8 units but have not tested them so cannot comment on their performance
5 May 2026
Unprompted review
Because the person I contacted very…
Because the person I contacted very kind and helpful
27 April 2026
Unprompted review
It was an easy process, yes!
It was an easy process. If these are half as good as the reviews, I'll be warm and toasty very soon. 😉👍
Cheers Reno
Meander Tassie
14 April 2026
Unprompted review
USELESS products from these SCAMMERS
After a glitch occurred during the selection process, the internet froze, next minute, I'm billed for a transaction I didn't commit to.
The items have arrived.
I've tested one of the six wellheaters.
It does not serve my purpose for heating, so I'm sending the whole order back to you.
To fastrack this process, please advise how I do that. Thanks.
U mongrels are INTENTIONALLY SET UP TO SCAM.
YOU deserve every colorful bit of unfashionable language.
I Hope the ScAM police are AWAKE to do their job And STOP u wackers from producing Useless shit!!!
You DoNt deserve One star!!
1 April 2026
Unprompted review
Reply from Wellheater
Hello Aroha,
Thank you for your feedback.
We want to learn more about what happened with your WellHeater order, and make sure your return request is properly addressed.
After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, don’t hesitate to reach out again.
Best regards,
Rose from WellHeater
Emails are replied to promptly
Emails are replied to promptly. However I found your advertising is misleading. I was unaware the product was in USD not CAD when ordering. Electrical products need to be CSA approved in Canada.
Update: After multiple emails requesting return address, I was offered , 25% refund, then 45% then became so frustrated agreed to a 70% refund. Obviously they were not going to provide the return address. I was told to keep the products ( 3 heaters). Return is still pending on my charge card. When opening the heaters ( as planned on returning in original packaging) the plug-in was for Europe so unable to use, yet they shipped to Canada. Adaptors don’t work as heater is too heavy with attachment. Very minimal heat, they will go to the recycling depot. My advice do not deal with this company.
5 April 2026
Unprompted review
Customer Services Will Give You the Runaround
Like all the other reviews, my order was adjusted at checkout. Ridiculous postage costs and warranties were added, along with an extra device. I tried to cancel immediately and have been given the runaround for the past month. I have sent multiple emails, and I am still fighting to discover their return address and process, without success. They have just sent me a customer survey!
UPDATE:
Since writing this review, I have now heard back from Customer Services, and we have now reached a satisfactory compromise.
28 February 2026
Unprompted review
Reply from Wellheater
Hello Leonie,
Thank you for sharing your feedback regarding your recent order.
For clarity, all order details are displayed during checkout before payment is completed, including the selected item quantity, shipping costs, and any optional add-ons, like warranties. Our system does not make any modifications to the order, as any changes are to be confirmed by the customer.
That said, we’re glad to hear that a satisfactory resolution was provided by our team.
Should you need further support or have any additional questions, please do not hesitate to reach out again.
Best regards,
Anna from NuroClean
Don't entertain these scammers
I stupidly didn't do my research on this company and like many others have been scammed. I ordered 1 heater and have been charged for 3. Contacted them within 15 minutes and I'm told they've already been shipped and I can't cancel. Now finding out the product is next to useless is even more frustrating.
28 March 2026
Unprompted review
Reply from Wellheater
Hello there,
Thank you for sharing your feedback with us.
For transparency, no upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
That said, we are eager to review your case and get to the bottom of the situation. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
Accidentally ordered too much
I ordered too much and the order could not be reversed. I immediately contacted the support and now I get help about the return and the refund.
But I will also keep 3 heaters from the delivery. I have tested these and my experience is good.
14 March 2026
Unprompted review
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