Non-existent customer service
I bought a Weller soldering iron at the end of February. It was by no means cheap costing over £110, but two months later it stopped working. I had been extremely careful with it and only used it around ten times. I tried to contact Weller through the form on their website and received no reply, not even an acknowledgement. A week later I tried again assuming maybe they had missed my enquiry but I still got no response. A month after my first enquiry I sent them five separate messages through each of the different forms on their website in case the one I used before wasn't working. This was a month ago and still no response. I think I've been patient enough before leaving this review and feel that this is a completely unacceptable lack of customer service for a 'premium' company that charges premium prices. Avoid buying their products at all costs.