Welldoneparts Reviews 36

Reply from Welldoneparts

Mar 8, 2026

This review is incorrect. We sell used parts only, and every listing clearly shows real photos of the exact item being sold. Used parts will always have signs of previous use, which is normal and expected.
Customers purchasing used items should understand they are not new parts. If there is any issue, we are always open to communication to resolve the situation.

Reply from Welldoneparts

Mar 8, 2026

Thank you for your positive feedback! We're glad you’re happy with the part and our quick delivery. We appreciate your support and look forward to serving you again.

Reply from Welldoneparts

Feb 25, 2026

Thank you very much for your positive feedback!

I’m glad to hear that the EGR cooler arrived safely and that you’re satisfied with the part. Fast and reliable shipping is very important to us, so it’s great to know everything went smoothly.

You’re always welcome back if you need anything in the future!

Reply from Welldoneparts

Jan 29, 2026

Thank you very much for your great feedback!
We’re glad to hear that the part arrived quickly and helped get your DAF truck back on the road.
It’s always a pleasure to support keeping these classic trucks running.
If you ever need parts again, don’t hesitate to contact us!

Reply from Welldoneparts

Jan 29, 2026

Thank you for your kind review!
We’re happy to hear that you found the rare intake manifold you were looking for and that it arrived in very good condition.
Your satisfaction is our priority, and we’re always here if you need further assistance.

Reply from Welldoneparts

Jan 29, 2026

Thank you very much for your kind feedback!
We’re glad to hear that the silencers arrived quickly and in perfect condition.
Your recommendation means a lot to us, and we look forward to serving you again!

Reply from Welldoneparts

Jan 29, 2026

We sincerely apologize for the inconvenience you experienced.
We are continuously working to keep our stock information up to date, but unfortunately, some listings may still show as available when they are not.
We appreciate your feedback as it helps us improve our inventory management and communication.
For future orders, we always recommend contacting us directly to confirm availability before purchasing, and we hope to provide a smoother experience next time.

Reply from Welldoneparts

Aug 13, 2025

We are sorry to hear that you are dissatisfied with your experience. However, we must firmly reject the accusations of fraud, which are false, harmful, and legally serious.

To clarify:

The item you received was a used original part, as described and shown in the photos on our website. All products are sold in the condition stated in the listing, and any visible defects are documented.

You have the right to return the product within 14 days of delivery, in accordance with EU Directive 2011/83/EU, at your own expense. This is standard for B2C online sales unless the seller states otherwise.

After receiving the return and confirming its condition, we will issue a full refund for the product value (€400). Shipping fees (€50) are clearly marked as non-refundable in our Terms and Conditions:
👉 https://welldoneparts.com/en/terms/

Additionally, we must state that we have received multiple emails from this customer containing threats and attempts at blackmail, including demands for a partial refund in exchange for removing a negative review and withdrawing a payment dispute.

Such behavior is unacceptable and may constitute a violation of Article 12 of Directive 2005/29/EC on Unfair Commercial Practices, as well as civil or criminal liability under defamation and coercion laws.

We remain fully committed to resolving this matter legally and fairly, but we will not respond to threats or tolerate defamatory statements.

We invite the customer once again to follow the proper return procedure so we can resolve the case in accordance with the law and our policies.

Sincerely,
Customer Support Team
WELLDONE IRYNA IVANETS

Reply from Welldoneparts

Jun 27, 2025

Thank you for your kind words!
We’re glad the part fit perfectly and met your expectations.
Looking forward to assisting you again in the future!

Reply from Welldoneparts

Jun 27, 2025

Dear Customer,

We are truly sorry to hear that your experience was not as expected.

However, we would like to clarify that:

We always aim to resolve issues fairly, and if a mistake occurred, we do our best to find a solution.

Refunds or compensation are handled according to the situation and in line with our policies.

We strongly deny using “bad words” in our communication — we maintain professionalism at all times, even in difficult conversations.

We remain available if you'd like to continue the conversation constructively to find a resolution.

Reply from Welldoneparts

Jun 27, 2025

Thank you very much for your kind review!
We’re happy to hear that your experience was positive and that the Peugeot part arrived safely and on time.
It’s always a pleasure to serve customers across Europe — Greece included!

We appreciate your trust and look forward to helping you again in the future.

Reply from Welldoneparts

Jun 27, 2025

Dear Customer,

We are truly sorry to hear about your dissatisfaction, but we must clarify the situation:

If there was any confusion during the purchase process, we encourage you to contact us before placing the order, which many of our customers do.

The part sent was exactly as described in the listing — a used part, as clearly stated. We always provide detailed photos, and if any condition was unclear, you had the possibility to request additional information or clarification beforehand.

You contacted us after receiving the part, and we kindly ask for your understanding if we were unable to respond immediately. We do respond to all inquiries and do our best to resolve issues fairly.

Accusations such as “cheaters” or “not serious” are false and defamatory. We are a legitimate, registered business that works hard to satisfy every customer. Public insults and misinformation can lead to legal consequences.

We are still available and open to finding a solution in a respectful and constructive manner.

Reply from Welldoneparts

Jun 27, 2025

Dear Customer,

We are sorry to hear about your dissatisfaction, but we must firmly clarify the following:

The part you ordered was shipped in the condition stated in the listing, and we strongly reject the claim that we sent a used or damaged item as a "new" one. All our parts are inspected, documented, and securely packed before shipping.

If the item was damaged during transport, we always initiate a claim with the courier, as per standard procedure. For this, we ask for photos and videos, which are used to support the case. Damage in transit does not mean the item was sent defective.

We have replied to your messages, although sometimes responses may take longer due to time zones or the need for internal verification. Lack of an immediate resolution does not mean we are ignoring your case.

Accusing us of being “scammers” or using xenophobic language (“from the east”) is both unfounded and inappropriate. We are a registered European business with hundreds of satisfied customers across the EU. These types of public defamation can lead to legal consequences.

You are, of course, free to contact the ECC (European Consumer Centre) — we fully support legal consumer protection frameworks and are always open to cooperating through official channels.