WellaCooler logo
Visit website

WellaCooler Reviews 

34
•
TrustScore 1.5 out of 5

1.4

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Contact info

1.4

Bad

TrustScore 1.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(34)

34 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Company said product shipped the day…

Company said product shipped the day after the order. 2 months still not here! Emails to customer service are met with “do not use site”.
An outright SCAM …SCAM … SCAM!

16 June 2026
Unprompted review
WellaCooler logo

Reply from WellaCooler

Hello,

Thank you for sharing this with us.

Due to high demand, processing and standard shipping timelines can sometimes take a bit longer than expected, and we are working to get packages delivered as quickly as possible.

We have sent you a separate message requesting some additional information so we can locate your order and provide the appropriate assistance.

Please check your email inbox for our message whenever you have a moment.

Best regards,
Sarah from WellaCooler

Rated 1 out of 5 stars

It’s a scam.

It’s a scam.
Order confirmed then trail goes cold and customer support email is returned with “server unavailable”. Don’t buy !!

14 July 2026
Unprompted review
WellaCooler logo

Reply from WellaCooler

Hello Nicholas,

Thank you for taking the time to share your experience.

We have been able to locate your order and are glad to see it's on its way to you. That said, our team is eager to clarify any questions you may have regarding your order status.

A member of our team has been assigned to follow up and will contact you shortly with an update.

Please check your email inbox whenever you have a moment.

Kind regards,
Sarah from WellaCooler

Rated 1 out of 5 stars

It's a scam

It's a scam. They confirm your order then the emails are returned.

16 June 2026
Unprompted review
WellaCooler logo

Reply from WellaCooler

Hello Susan,

Thank you for taking the time to share your feedback.

We understand the importance of receiving timely assistance and would like the opportunity to review your case in more detail.

We've located your order, and a member of our support team has been assigned to review your case in detail.

Please check your inbox for further communication.

Sincerely,
Sarah from WellaCooler

Rated 1 out of 5 stars

SCAM

SCAM - DO NOT BUY - I placed my order, You get a order confirmation and thats it,
The contact details you cant get hold of anyone, Email bounces back, no one picks up the phone.

I then did some digging and found some scam info online, If you have purchased via paypal, make sure you get them to also check your subscription set up, without realising, if you report as a scam the subscription will take the funds again. So get paypal to cancel that also.

24 June 2026
Unprompted review
WellaCooler logo

Reply from WellaCooler

Hello,

Thank you for the review.

We are a legitimate business that fulfils real orders under a clear return and refund policy. We take comments like yours seriously and would appreciate the opportunity to review your experience further.

To help us investigate your case, we have sent you a separate email requesting additional details so we can locate your order and address your concerns directly.

Please check your inbox at your convenience.

Kind regards,
Sarah from WellaCooler

Show reviews in all languages. (34 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look