Superb advice and service ! Talked us out of what we thought we needed - to a better and cheeper product. The were right - it works brilliantly - you can't buy experience. Ordered and arrived in the... See more
Company replied
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See what reviewers are saying
I like your shop, but I was not happy to discover that the shipping costs were not clearly mentioned when placing the order. There was no indication of any additional shipping fees, and then 1–2 days... See more
Company replied
Website had all the information we needed to select a product. Then placing the order online was easy. Even though we are overseas they created the shipping documents and sent out the package within 2... See more
Company replied
Placed 2 orders now with Brian at Welding and Welder and cannot fault the service at all. Communication, technical assistance, price and speed of service is excellent. Will be definately be buying... See more
Company details
- Welding Supply Store
- Air Compressor Supplier
- Metal Industry Suppliers
- Protective Clothing Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
Written by the company
Whatever your welding or metal joining related problems are we have the solution. Bringing together 60 years of experience in the welding and welding supply industry we offer a comprehensive range of welding, welding related and safety products, in a user-friendly format. With technical support backed by some of the major UK and European manufacturers and our link with The Welding Institute, our aim is to give our customers a complete service of products and support.
Contact info
12 Mary Seacole Road, PL1 3JY, Plymouth, United Kingdom
- 01752936028
- sales@weldingandwelder.com
- weldingandwelder.com
4.6
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great price
Great price, quick delivery and very happy with the 3m Helmets
21 August 2023
Unprompted review
Reply from Welding & Welder
Thanks Andrew, we'll be pleased to assist again on future projects!
You charged me 1573.26 and only…
You charged me 1573.26 and only refunded me 1510. My bank is coming for the rest of it :( and other company in uk have no problem sending to America, instead you take my money then tell me you cannot send then refund less money ?!? Bad business !
18 September 2023
Reply from Welding & Welder
Good morning Ronald
We genuinely sympathise with your position, however as we explained, we trade in GBP and we received your order for £1,234.85 on the 18th September. We cancelled your order in full on the 20th September and refunded £1,234.85, providing full documentation to you of both transactions.
It is unfortunate that either your bank or card provider in the US have affected that transaction with fees or currency conversion.
We have been honest and transparent, refunding the full amount we received from you. We are not able to refund more GBP than we have received for an order.
We are again sorry that you have had this experience but we believe the fault lies with your bank or card issuer in America.
Reply from Welding & Welder
Thank you for taking the time to leave a review Niclas.
We are happy that your order arrived safe, after customs took so long!
Reply from Welding & Welder
Thank you for taking the time to leave us a review. We hope to help again in the future.
Quick & fast delivery
19 August 2023
Incredibly bad dealer!
These weren't happy with my first try rating! They didn't manage to send a proper shipping notification, they didn't manage to send a tracking number - but, they canceled my order - because I'm not satisfied.... Well! That's how the English treat their buyers - I don't want to write customer, because that's not how customers are treated in the 21st century! Thank you so much for wasting my time for 1 week!
9 August 2023
Reply from Welding & Welder
Hello Klaus
I am sorry you felt you needed to leave a negative review.
We only recieved your full payment on Friday the 11th August, with your order being processed picked and packed on Monday the 14th August, as we do not open over the weekend.
It was then despatched to you in Austria on Tuesday the 15th. which is the day you have left us this feedback.
Unfortunately our international shipments are not same day delivery yet.
As a good will gesture we have refunded your order so you can obtain the product faster from a supplier local to you.
If you need any further assistance with your order please contact sales@weldingandwelder.com and we will be happy to assist you.
Thanks
Adrian
Great assistance by salesman
Great assistance by salesman, provided option on quicker delivery. Delivery came within timescale provided
31 July 2023
Reply from Welding & Welder
Thanks for taking the time to leave us a positive review Gary, we look forward to helping again in future.
Excellent service with real people.
16 June 2023
customer service
19 June 2023
Fast freindly efficient service.
5 June 2023
As described and on time with no issues
5 June 2023
Very Competitive price
Very Competitive price, questions answered promptly, generally a good experience.
24 April 2023
Helpful
My return was organised with minimum fuss and no quibbling. Grateful to Adrian for organising this efficiently.
15 April 2023
Unprompted review
Good technical support
27 March 2023
Reply from Welding & Welder
Hi Debbie.
We have been assured by our despatching supplier that this order placed on the 16th March will be with you today.
Please accept our apologies for the unexpected delay.
Good customer service
Good customer service. Got back to me immediately with queries I had…
17 March 2023
Good communication
13 March 2023
Great customer service and response
Great customer service and response. Order came in quoted time.
27 February 2023
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