Welcome Wagon Reviews 272

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I’m extremely disappointed with how this has been handled. We had a local representative at the beginning—right up until I agreed to sign up—and then she completely disappeared. The service itself was... See more

Company replied

Rated 5 out of 5 stars

We’ve tried several new mover programs, but none have worked—until now. Welcome Wagon’s targeted program reaches new movers multiple times, which we believe was the game changer for us. Margaret... See more

Company replied

Rated 5 out of 5 stars

Welcome Wagon is a great place to work. The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeo... See more

Company replied

Rated 1 out of 5 stars

Well their service was great until year 2. I have to take responsibility for not reading their contract. But the contract has VERY steep penalties. First I didn't know that I was automatically b... See more

Company replied

Company details

  1. Media Company

Information provided by various external sources

Welcome Wagon has been helping local businesses introduce themselves to new movers in their area since 1928. We offer category exclusivity and our new mover data is accurate and proven. This means YOUR BUSINESS reaches new movers BEFORE YOUR COMPETITION, giving you the chance to make a customer for life.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

272 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Benefit to my business in Southern…

Benefit to my business in Southern Oregon was non existent. Sales person /local representative tried but anything else than Welcome Wagon would be better if you want to market your business. Very expensive.

6 September 2019
Unprompted review
Rated 5 out of 5 stars

Great service with the sales person

Great service with the sales person, Carol Snuffer. The printed advertising edit team has kept in touch with me for corrections and additions.
Happy to be the only quick service restaurant in our area for advertising!

1 September 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hi Diana, I'm so glad to hear about your experience with Carol. We're glad to have Quizno's as a partner in Carterville, IL!

Rated 5 out of 5 stars

Great results!

User friendly with great results! Would recommend them to anyone looking to welcome their new neighbors to the neighborhood.

22 August 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

It's great to have you as a partner in Houston!

Rated 5 out of 5 stars

I have been so pleased with the results…

I have been so pleased with the results of my advertisement with the Welcome Wagon. I have had great results by having a customized mail out list, which Dawn (my sales rep) helped me create, to target certain areas near by business. I appreciate the professionalism and business smarts my sales rep had to guide me through this process, which would benefit my business the most, allowing me to get more for my money put out. Definitely would recommend Welcome Wagon to any business seeking to attrack new clients or to advertise special promotions. I'm planning to sign on again for another year!
Thank you for helping my business grow!!

16 August 2019
Unprompted review
Rated 1 out of 5 stars

After signing up with welcome wagon…

After signing up with welcome wagon since 2018 of December i have not received any customers from the advertisement that they suppously deliver. I am very upset about the fact that they want to charge me $1200 for the months I have been with them and have not received not even one call. Please avoid doing business with this company because you will regret it just like i did. I never had such a horrible experience with advertising company until I was introduced to welcome wagon. I request a solution to the problem I am facing with the pending balance I have. I request that my contract ends which is what I wanted since the beginning and was told that it was to late to cancel.

7 August 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hello Karla, I'm very sorry to hear you did not receive positive results from the Gift Book program. I will ask our Customer Service Director to reach out to you to resolve.

Rated 1 out of 5 stars

Small ROI Veterinary Hospital

Small ROI
As a manager I signed up my clinic and left the practice.
I was notified that I had signed and was accountable. Not the practice which I represented.

As such, leaving the practice I am personally paying for a company's advertisement that I don't work with.

This is asinine.

1 August 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hello James, Thank you very much for the feedback. I understand the complication of the situation. I will have our Director of Customer Service reach out to resolve this asap.

Rated 5 out of 5 stars

Tobi and welcome wagon have been…

Tobi and welcome wagon have been amazing imediate response we are Paradise Grills outdoor kitchen manufacterer in sarasota we are getting refferals and sales within the first week from welcome wagon we are so excited for the future thank you Tobi

11 April 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

We're so glad to hear that the program is working for your business. We look forward to continuing to help you grow.

Rated 3 out of 5 stars

We signed up a few months ago

We signed up a few months ago. To my knowledge not a single newcomer as of yet. If we do get new business I will update this post

12 March 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Richard, Thank you for your feedback. I'd like the opportunity to review the advertisement that we're sending out for you. I think we can make a few tweaks and increase your results. Someone from Customer Service will be in contact with you soon.

Rated 5 out of 5 stars

We have been with Welcome Wagon for 8…

We have been with Welcome Wagon for 8 years and it is a great marketing tool to reach new customers.
We are very satisfied with Welcome Wagon and the excellent service we receive.

18 December 2018
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

We appreciate our continued partnership. Happy Holiday's to everyone at Burgeson's Heating & Air Conditioning and to your families. Wishing you continued success into 2019!

Rated 4 out of 5 stars

Worth the Investment

I’m thankful for Welcome Wagon and for Bonnie the rep that worked with our school to help us with the best fit. It has been a success in that we have had new families enroll through seeing the booklet mailed to them. We love the new mover list each month. We send out news about events to new families.

7 December 2018
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Dear Joan, We're so happy to hear that the program has been a success for you. We wish you a very happy holiday season and continued success in the New Year!

Rated 5 out of 5 stars

I’m exited!

Rarely do I spend money on advertising, but I really liked the idea of how much visibility the flyers offer. Exclusive categories is a big plus too!

5 December 2018
Unprompted review
Rated 3 out of 5 stars

I’ve seen some coupons com in but not…

I’ve seen some coupons com in but not enough to justify the expense of the program.

4 December 2018
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hello, Thank you very much for your feedback. I'd love to see what can be done to improve the performance. I will have someone reach out to you to discuss.

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