Connect Eyecare Reviews 693

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and patience, especially when working with vulnerable individuals like those with dementia. The service is frequently described as excellent, with many appreciating the personalized care, efficient processes, and the convenience of on-site visits to care homes. People are particularly impressed with the quality of the products, the clear explanations provided during eye exams, and the thoughtful aftercare services, including engraved glasses for residents. However, some customers also noted issues such as glasses not sitting level or a broken wing on a pair of reading glasses, indicating occasional product-related concerns. There was also a mention of dissatisfaction with the service regarding glasses being ready by a certain date.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the professionalism,... See more

Product

Clients share positive opinions on product. Many customers are pleased with their new glasses, noting that... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more

Rated 5 out of 5 stars

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more

Rated 5 out of 5 stars

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more

Company replied

Rated 5 out of 5 stars

We had our first clinic for our Care Home Residents on the 14/08/2025. We were blown away by the professionalism, attention to detail and quality of the service. Our residents have been left feeli... See more

Company replied


Company details

  1. Optician

Written by the company

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent service provided to my elderly father at his care home. Would recommend.

4 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Sarah and Annemarie were fab

Sarah and Annemarie were fab and done a great job of assisting the residents in the care home

3 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you so much for the feedback Leigha. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Looked after the residents very well and spent time and care with them.

2 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the words of appreciation Kirstie. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Both Scott and Gary listened to my…

Both Scott and Gary listened to my initial concerns and, importantly, took the necessary time and care to give a detailed explanation of the patient’s process and supplementary advice. This has resulted in a very positive outcome as well as excellent patient care.

21 May 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

You're most welcome Bernadette. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Maria and her team are fantastic

Maria and her team are fantastic, patient, and professional. They go over and above to ensure every person has a good optician experience in a care home. Their team and efficient and supportive to a consistentl changing environment with different people and get to know each individual. I previously worked with them and had to get them into my new service!

2 May 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you Windmill Manor, we appreciate you too. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Brilliant service wee Allison was…

Brilliant service wee Allison was different class a credit to your organisation

15 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

George! "Wee Alison" is so pleased to hear of your fantastic feedback. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Very pleased

Very pleased with the service can't fault it. My mum is pleased with her new glasses

7 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you Julie. Best wishes, Connect Eyecare team

Rated 5 out of 5 stars

Connect Eyecare

Connect Eyecare were introduced to us last year when our Mum could no longer go to specsavers as she moved to a care home. The process was easy, she had an eye test at the home, she chose frames that she liked but best of all, her name was inscribed on the arm of the glasses!

The screw unfortunately fell out 6 months later. I contacted Connect Eyecare & they fixed the glasses on site, a couple of days later. Impressive!

4 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for sharing your experience Niki. We offer 24-months on all products so if you need us again then get in touch. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Sarah and Ann Marie came this afternoon…

Sarah and Ann Marie came this afternoon to see 3 of my residents. Very professional and courteous towards staff and residents.
Good service provided by your staff.
Gill - Manager

31 March 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the feedback Gill. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Excellent service from Connect Eyecare

Excellent service from Connect Eyecare! I ordered my glasses and I am over the moon with them! Great selection of frames, good quality product, and great customer service. The consultation i received was personal, customer focused, and the advisor had great advice when choosing my new frames. I would highly recommend Connect Eyecare, thank you! 😊

27 March 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for sharing this feedback on your experience with Connect Eyecare. Best wishes from us all at Connect Eyecare

Rated 5 out of 5 stars

Great and well organised.

The experience is great. Sara and Ann Marie are well experienced on how to deal with Resident’s living with Dementia. Residents have had a good and calm experience during the check up.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Connect eye care Optical visit.

Sarah and Ann Marie came into out care home today. They went beyond expectations. The ladies were kind' caring and super efficient with our residents. I would highly recommend connect eye care for optical needs.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Eye testing in mother's care home

I cannot fault their service. The two staff who visited my mother in her care home to test her eyes were not only very professional, they were very good at dealing with an older person with poor hearing. Also, the new spectacles were produced and delivered very promptly.

25 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look