$600 bundle, curled cards and disappointing customer support
I spent $600 on a Cyberpunk TCG Kickstarter bundle. I opened it on the day of delivery, and all my cards were already curved: the non-foil cards bent slightly in one direction, while the foils bent much more noticeably in the opposite direction.
I contacted support and provided photos. A WeirdCo staff member told me that the cards were still tournament-playable, but I did not take a screenshot, and I can no longer access the ticket to obtain written proof of that statement. Humidity differences were offered as an explanation, but no replacement or other practical solution was offered during the exchange.
This leaves me disappointed on two levels. As a collector, receiving visibly curled cards is not the quality I expected from a $600 bundle. As a player, I am concerned that the difference between the foil and non-foil cards could make them distinguishable in a sleeved deck and cause problems during a tournament.
I requested an official, signed confirmation that my cards were tournament legal in their current condition, so I could present it to an organizer or judge. This was refused because such a letter could reportedly be open to abuse. I remain concerned that a judge inspecting the cards in person could reach a different conclusion...
For transparency, I used profanity out of frustration, received a warning, and subsequently apologized. I agreed that the ticket could be closed while making clear that I did not consider the issue resolved to my satisfaction. It was then closed, and I can no longer access the original conversation, including the statement about tournament playability.
I received no apology for the condition in which the cards arrived. The response felt dismissive, and the discussion ended without a practical remedy.
Being told that the cards are playable does not address my disappointment as a collector or resolve my concerns as a tournament player. I am disappointed with both the physical quality of the cards I received and the handling of my complaint.
