Weight Watchers Reviews 

Signed up for a 12 month membership at £8.05 pm. When the 12 months finished, the started collecting £26.95. That started in October this year, I emailed them asking to cancel the collections but zero response - and they have continued to collect the same £26,95 in November and December. Although I can see the money going out of my bank account, it isn't listed under my current Standing Orders or Direct Debits, so I cannot cancel the payments at my end.

The app is easy to use. I followed the guidelines but never saw any improvement until I started only using 10-15 of my 21 pts.

Do not try cancel online! I cancelled online 3 months ago, couldn't access my account but was still charged until I was able to call them (I work through the day). I did not receive my money back the woman was rude and unhelpful I would never recommend weight watchers.

I thought this account had been cancelled for months and it suddenly started charging me £18.95 - as soon as the money came out I cancelled the account and tried to get a refund but they point-blank refused. I'm having to get it refunded through my bank. Also, the customer service experience was dreadful. Mostly AI and when I finally got to speak to a real person, she was completely unwilling to help.

Similar experience to another reviewer -after cancelling the subscription online and deleting app, WW continued to take monthly payments after minimum period. Unfortunately I didn’t notice initially as cancelled six months before the end of the minimum period so was expecting DDs to continue. Called to request a refund and they have no record of termination and refused to refund erroneous charges despite evidence of long term inactivity. Unable to prove cancellation via an email, so they said best they could do was cancel as of today… and another £18.95 charge as it’s a month’s notice. Unethical practices and poor customer service. Would not recommend anyone to get tied into a contract with them. Cost me nearly £100 more than expected.

So I joined WW for the in person sessions . I was so shocked at what WW has done to these . Completely stripped back dull and grim space with no insentive for the leaders . I am almost certain that they are looking to get rid of the face to face element completely which is really sad . They just want us stuck on our phones forgetting about the payment and keeping on paying them .

The app is unreliable and not as useful or as easy to use as “my fitness pal app” and doesn’t really offer anything different or better . My Fitness pal is less than £40 a year and WW is almost that a month . Without the face to face I don’t see where WW market is.

Ps our leader is lovely and I am not sure how she will keep going with the way things are . 😐

I am extremely disappointed with Weight Watchers. After ending my subscription, I discovered they continued to withdraw money from my bank account without authorization. When I contacted customer service, I was told there was nothing they could do and that I would not be issued a refund — even though the charges occurred after my subscription had ended.

This is completely unacceptable. A reputable company should take responsibility for billing errors and correct them immediately, not dismiss paying customers with canned responses. Continuing to charge someone after cancellation is not only unethical, it borders on fraudulent behavior.

I strongly urge anyone considering Weight Watchers to think twice before providing your payment information. Their lack of accountability and refusal to refund unauthorized charges shows a serious disregard for customer trust.

Love WW , their app is great and the plan is so easy to follow .. cannot recommend them highly enough ..

They are conning people. They trap you in a plan. Care team keeps prolonging your care. When you go to cancel your membership, because no service was provided ,They slap you with contract terms.
No customer service, no care. No service from care team but pay membership cost every month.

I pressed the cancel subscription button they took the payment anyway and then when I raised it with PayPal it went in their favour anyway I am £18.95 down will NEVER use Weight Watchers again. Please think twice before you sign up I did my 30 day free trial and cancelled at about day 22!!! scammers.

Signed up for WW menopause programme yesterday but changed my mind within a couple of hours so cancelled my membership and deleted my account and stopped any further pre-approved PayPal payments. However still waiting for a refund for payment made yesterday. 😡

I really like the app. I want to rejoin with the workshops included. When I put in my card details it shows a message with a list of things that may have gone wrong. My card is working fine everywhere else. My mum tried to join too, exact same thing happened to her. She called in, the staff were really nice, she provided all of the information they asked for and tried to sign up over the phone. Their system wouldn't process her card. They said they couldn't help her. What kind of a business plan is this? We can't set up a direct payment from our accounts. Literally won't take our money...

I just got off the phone to complain that even after I canceled my “subscription “ to WW I have “signed up” for ONE YEAR and will need to pay up until January 2026!! This is a terrible way to run a business! I am 77 years old and since I was in my 30’s I have gone on the program with success. I cannot believe that I was fooled into signing up for a year. I honestly WAS NOT told about this clause when I spoke to a representative last January.
The man that I was trying to talk to kept laughing at me which made me so upset. He got what he was looking for…I hung up!

BUYER BEWARE!!!
The WW program is NOT what it used to be! AVOID signing up! It is no surprise that they are in financial trouble!!

They are a scumming and greedy company. I canclled my subscrition over the phone, had it confirmed with them but they continued to change me. The payment didn't come up as a DD or SO and didn't show under my subscriptions despite being one. They are refusing to give me a refund because they only confirmed cancellation over the phone and i made the mistake of taking them at their word. Looking at other reviews it looks like it just isn't me either.

Update - if you cancel your membership, they give you an email address.
The app is malfunctioning and no-one has fixed it. I cannot get through to customer services, they give you a premium number to call, and they refuse to call you. There is no email or online form to make a complaint and if you cancel before your contract is up, they take money out of your bank account, even if you cancel your Direct Debit. Total scam. No wonder they went bankrupt. Interesting that they haven't responded to any of their negative reviews here

awful , is not geared towards healthy eating but points , no help from anyone , expensive for that reason . joined sw, fantastic , all geared towards healthy eating
100% recommend slimming world far superior
for all the people being scammed out of money you can block the subscription with your bank

I wrote a review of WW on 23/7/2025. It was not positive and in fact showed how there was a lack of transparency re pricing. Being tied into a contract without my knowledge. It has mysteriously disappeared from Trustpilot. Have they done that????
On first attempt to cancel they refused saying I had to pay the next 6 months. However when I emailed my disgust and said they’re taking advantage of vulnerable people and tying people in without giving them any transparency about the plan they are on they then offered to cancel my membership and stop payments from August 2025.
I shall see whether that materialises and payments stop. Why however was my review taken down? Do they have the power to do that??? It doesn’t say much for trustpilot if a company is allowed to delete customer reviews.

In February 2025, Weight Watchers offered a program with weight loss shots such as ozempic, if you qualified. I was connected with the clinic and interviewed for evaluation with the understanding I would pay $99 per month for the program. I was declined due to my insurance. I was not aware I had been enrolled in the clinic and would be charged $99 per month regardless of acceptance or not. Well, after being billed on my credit car for $594 for the 6 months, I reached out to Weight Watchers regarding the charges since I was declined for the program. They told me it was up to the clinic and the funds were not refundable. I NEVER had any contact with the clinic following my decline in February 2025 until I reached out to stop the automatic withdrawal from my account and they flat refused to refund any part of my money. It is my opinion they are theives! For 6 months, the clinic never called, texted or emailed me, but billed me $99 per month or $594.00 for doing a flat NOTHING. Since this was directly associated with Weight Watchers, I think Weight Watchers owes me a refund of $594 or are they theives too?

‼️Warning when you cheaper agreement comes to an end it doesn’t warn you unless you know to turn it on!

A monthly tariff of £12 went to £24.95 when I phoned to cancel the lady was rude and said I must go to Trust Pilot and voice my concerns! So here you go!

Be careful because they will just say the money came out 6 days ago and only noticed now 🙄 how rude.

Stay away. There are better services. I didn't have a problem with the app, but the company themselves are thieves. Their "friendly coaches" will lie to you. I have told them twice to downgrade my membership but because they're having financial issues, they keep charging me the full amount. I told the "friendly coaches" what this system stated that they were not going to charge me the lower price until January 2026 but she is shorting me that my next payment would be the lower price of course it wasn't. This happened twice. Do not do business with them, they lie.

Terrible experience. The monthly DD I pay suddenly more than doubled with absolutely no warning. I use the online app which has really gone downhill, but it was the suddenly hike in costs that was the final straw. It took me ages ( damed AI) to finally get through to a human being. I told her I wanted to cancel my subscription and she offered a plan which was “only” 60% higher than my normal monthly payment. I kept telling her I just wanted to cancel, and was met with lots of sighs. Not great customer service. I’m switching to Slimming World. No wonder these guys are in financial trouble.