While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, responsive staff who make the setup process easy and stress-free. Many people highlight the user-friendly platform and the quality products available, making it a great option for businesses, especially those new to dropshipping. The service provided is often described as efficient and reliable, with consumers appreciating the smooth onboarding and ongoing support. However, some people were dissatisfied with inconsistent customer support and felt there was a need for more pricing transparency, suggesting room for improvement in communication and clarity.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and efficient support.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Product

People report positive experiences with product, highlighting the ease of use of the application and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy integration with my Shopify store. Fast product import. I emailed questions directly to my Wefulfil manager Nancy and had all the answers next day. I also been contacted by Roselle via Watsapp wi... See more

Rated 5 out of 5 stars

WFF has been so great from day one, They helped me map everything, troubleshoot and gave me great recommendations based on my financial goals and restrictions. Gemma and Tim have been amazing to l... See more

Rated 5 out of 5 stars

The app is easy to use and is fully integrated with shopify making it very easy to add products to my store. As a new business, I've only placed 1 order so far, but found the whole process very easy... See more

Rated 5 out of 5 stars

The team has been super helpful getting us all setup on the platform. First time working with a 3pl so it was quite confusing but the team made it seamless! Shipping times have been within the expect... See more


Company details

  1. e-Commerce Solution Provider

Written by the company

Wefulfil is a China-based supply chain service helping Australian eCommerce sellers grow faster and smarter. Since 2014, we have supported 100+ fashion, lifestyle and DTC brands with product sourcing, China 3PL, and low-MOQ branding. Our 3PL service offers 5–8 day shipping from China to Australia, plus reliable global lanes to EU, UK and US. We also provide sourcing and fulfilment solutions, and allow sellers to brand from as little as 100pcs with custom mailers and thank-you cards. One fashion seller moved from AliExpress to Wefulfil and cut shipping to 5–8 days while building a brand identity with only 200 units, doubling repeat customers. Another lifestyle brand stopped bulk shipping to AU and now ships directly from China to AU and EU in under 10 days, cutting logistics costs by half. Wefulfil gives small and mid-size sellers the tools to scale like real brands. 👉 For full case studies, visit www.wefulfil.com.au


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They acted with speed in reaching out…

They were very prompt in reaching out to me.
Very patient and understanding of all my concerns.
They were very interested in what I am doing in business and what they can do to assist to ensure I succeed.
They were very transparent with the details of all the needed information.
They were very engaging and respectful.
I feel very comfortable and looking forward to working with Wefulfil.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Newby to Shopify

I am new to Shopify, and dropshipping was not my original plan, however plans change and we adapt. I am yet to fully integrate Wefulfill into my store but so far I am impressed. I am looking forward to speaking with my account manager to get this partnership happening, as Wefulfill appears to have all the key aspects of dropshipping I require help with the most, for my brand to be successful.

2 November 2024
Unprompted review
Rated 4 out of 5 stars

First timer in Wefulfil

First timer in Wefulfil
I found Wefulfil in Salehoo, and then I registered immediately after I was given an onboard manager by the name of Gemma who is very helpful in connecting my Shopify store to Wefulfil.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience. Great Customer Service

My experience with this company has been great so far. Right after I downloaded the app in Shopify, I was assigned immediately with my Onboarding Manager, Andrew. We set up a meeting based on my availability and Andrew explain everything to me very well. The company has a lot of features that will surely help me with my dropshipping journey. I cannot wait to achieve my goals with them in future!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is very good.

Been talking to Andrew, he explains profesionally and clearly about all the processes, discussing through different aspects and giving out solutions for all the difficulties that I have. Thanks Andrew. Haven't using the service from Wefulfil yet, but so far so good. Will proceed the list of wish items soon and we go from there. Thank you guys.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer

Excellent customer , discussed with on board manager GEMMA regarding product inventory issues explained very well and sorted out

23 October 2024
Unprompted review
Rated 5 out of 5 stars

hey Sam here from urbanflick.com.au…

hey Sam here from urbanflick.com.au been working with Wefulfil Aus for a while now and really appreciate the time and effort wefulfil team provides in regards of the service and also personally working with Dru sales and marketing manager very nice guy always gets back with updates. thank you wefulfil for making this journey wonderful. Appreciated!.

8 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look