We Fix Any Watch Reviews 72

My Rolex watch needed a full service and the team provided quick and efficient service. The watch was returned to me looking like new.

I have used this service for various watch repairs and I have always been impressed with their dedication to using all original factory parts and components.

My Omega watch needed a full service and the team provided quick and efficient service. The watch was returned to me looking like new.

I have a beautiful Cartier must gold watch that hasn’t worked for several years. I have struggled to find someone who could help me to get it working again. I have to say that the process with we fix any watch was first class. From the quote to keeping me informed as to how long it would be,they kept me informed and answered any questions promptly. I have just recieved my watch by Royal Mail,all working again with a one year guarantee. I am very happy with the service and so pleased to have my lovely watch finally working again,Thankyou so much!

Sent my Omega Speedmaster into to this company in July. Since then I’ve only received replies from them if I contact them and that’s by email only. I still don’t have my watch back and every time I telephone them nobody answers. I have asked them today by email to just return my watch finished or otherwise. I wouldn’t recommend them to anyone as their service communication is not reliable. My watch was only there to fix the strap with a new link bar and a service.I was given a price and timescale and should have received my watch back a month ago. I then questioned when my watch would be returned to me and was told they needed 3-5 days to check it further. It is getting close to 3 months now when I sent my watch in and still as of today I have no idea what is holding it up or when I will receive it back. Phoned today no answer as usual and sent them an email to just return it finished or not. Avoid using them would be my advice..they aren’t speedy and they don’t contact you. I will confirm once I receive my watch back the condition and paperwork.

Had a bracelet adjustment done on my Omega watch and I am thrilled with the result. The team was quick and efficient, highly recommend."

My Cartier watch needed a new battery and I was impressed with the ease and speed of the process. The watch was returned to me looking like new.

Just had my vintage Rolex serviced and I couldn't be happier with the result. The team was professional and communicative every step of the way.

My experience with this shoddy outfit. 21st June 2024,price for service and new glass seiko chronograph automatic, £185,new glass £85.
24th collected by royal mail.
26th,watch recieved, currently with technicians (4-6) weeks estimated time for repair.
18th July aiming to have it back next week.
31st July, I enquired as to delay.
1st Aug, we are going to raise the query with the technical team.
7th Aug, technical team request turned down, too many watches, will be ready this month.
3rd Sept, we are very busy, aim to have it repaired this month, offered a discount.
24th Sept apologies, the technical team has not left any notes on the system for my watch to be repaired.
1st Oct, watch returned (not repaired).
Not a happy customer!!!

I sent my Omega Seamaster for a full service as it was losing too much time . It came back after a few weeks, straight away it was obvious there was a problem, the watch was sent back with no paperwork, no receipt/guarantee, no records of any testing or regulation carried out. Not only that but several of the lume markers had been stained pink. The time and date was wrong so it had clearly not been tested or regulated, it was also still losing time, after much discussion I agreed to send the watch back for it be "assessed" as they could not refund me without looking at it and they could not underestand how the staining had occured, that was 4 weeks ago and I have heard nothing other than "its waiting to be assessed", thats when i actually get a reply to an email as they do not answer the phone or reply to my requests for an update, I have resorted to leaving a negative review in the hope that it sparks some sort of activity. I am begining to wonder if I will ever see my watch again and who knows whats happened to the inside of it. Having sent photos and discussed the issue with a certified Omega service centre they have confirmed the dial needs replacing and needs to be fully regulated and possibly a fully service inside again (that is if it has even been done the first time), If they provide a satsfctory resolution I will be happy to revist this review

Watch was repaired promptly at very reasonable cost, in just over a week between initial email enquiry and repaired watch received! Very impressed by the quick and efficient service.

Not at all impressed with service or the estimated repair costs. I searched 'local watch' repair on Google and We Fix Any Watch ( RIPAIR LTD) came up as a local watch repair service. A postal service was sent to me so, I decided to give it a go!
After e-mailing them a few weeks later I was eventually given a price to repair, which was very high compared with similar repairs I have had in the past on similar watches in my collection. So, I decided to get it returned without the repairs completed, a week ago I was told that the reason it was not returned was because I had 'not provided clear instructions to return it'. I then copied the clear instruction from an
e-mail sent earlier to them, I then sent another e-mail pointing out that 'I did give them clear instructions' indeed pasting that clear instruction on the e-mail to them.....need less to say I am still waiting for my watch to be returned assembled etc. I cannot recommend use of We Fix Any Watch. (Ripair Ltd)

Excellent people to deal with. Service is exceptional and communication is first class. They do exactly what they promise to do. I will certainly be using their service again to have my watch polished now they've got it working again. Highly recommended

I received a call yesterday from this company with an update on my watch repair, very happy with the communication, long may it continue 👍

Bloody awful - contacted them through their website, via email and then by phone and was assured my watch would be collected for a free quote - 7 days later and still no collection.
I’m disabled so very difficult for me to take it to a post office to send.

Update 24 July - Reply to WFAW
Alex - I live in sheltered accommodation where each of our flats has cctv monitoring our doors so if you let me know at what time Royal Mail allegedly tried to collect my watch I can verify this by the recording made at the time.

Gmail alerts me to any new emails I receive regardless if they go into my Spam Folder (which I check daily) and as the email you just forwarded came through to my Primary Folder, I don’t see any reason why I would not have received the original you say you sent.

I received your email of 15 July in my Primary Folder to which I replied the same day but as you did not respond to it I rang on the 17th July where I was told the collection would either be that day or the next.

If you can provide a satisfactory explanation to your “phantom email” and have Royal Mail prove they tried to collect my watch when you say they did then I will gladly delete my Trustpilot Review and wholeheartedly apologise.

Update: 25th August 2024

It has taken you nearly 6 weeks to respond to my review update of July 24th and you have still not provided any proof of the apparent attempt to collect the watches when you say it was made, nor given a satisfactory explanation as to why your email trying to rebook the collection was never received when subsequent emails were - you seem determined to lay blame at the feet of the Royal Mail and technical issues yet you have provided no proof.

It is very easy to craft an email after the fact showing that you had sent an email previously and I see from other reviews that you appear to have done this before.

Therefore my review stays and is a very honest description of my experience with your company.

Very poor service so far, I sent my Breitling for a battery replacement and heard nothing back, when I phoned the operator didn’t seem to know what was going on and although promised to return my call never did. Still unsure whether this is a scam to get mugs like me to send them a valuable watch, if things change in the next few days I’ll update but until then I’d be very wary.

Wow great service. Really impressed

Sent AP in for repair, very fast turnaround would recommend to all!!

I recently had my Omega watch repaired and serviced at We Fix Any Watch, and I'm very pleased with the experience. Their customer service was excellent, providing clear communication and a detailed estimate.

The repair was flawless, and my watch now runs perfectly and looks as good as new. The turnaround time was impressive, and the watch was securely returned.

Overall, We Fix Any Watch exceeded my expectations with their expertise and professionalism. Highly recommended for any watch repair or servicing needs.

Did a fantastic job fixing my Rolex. I totally recommend them. This watch was the only thing left of my late grandfather, and they professionally fixed it. So happy with the service.