Wedio's coverage is not what you think it is. I recently discovered that the excess on Wedio's coverage is £580 making anything under £580 uncovered. On top of this, instead of replacing value of... See more
Company replied
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Shocking firm, should be banned, especially from the UK. Never rent out through them. Rented to someone ”they trust” and you can clearly see they do from their responses on here but their insurance an... See more
The people behind Wedio offer the best service I've ever experienced dealing with an online platform. As someone who both rent out, rent and subscribe through them, I've had nothing but positive e... See more
Company replied
They take their fees and zero responsibilities if something goes wrong, lot of gear was stolen by one person and they just avoided covering the lost with the insurance, while Fatlama took responsibili... See more
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Company details
Written by the company
Wedio is the fastest-growing European equipment rental community for Filmmakers and Photographers — the Airbnb of professional film gear. We give you, as a creator, the opportunity to rent your desired gear, and financial flexibility in order for you to focus on your craft.
Contact info
Nørre Alle 70 A, 8000, Aarhus C, Denmark
- +4569166950
- info@wedio.com
- wedio.com
1.6
Bad
103 reviews
Hasn’t replied to negative reviews
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Extremely disappointed customer
Wedio approached me and asked me to join their platform. All was going well until a malicious user stole some of my equipment. The claims all over their site promise that you're fully covered under insurance. Sadly this is not the case. They offered me nothing in return. Many many others have been affected in this way. They will use anything they can in their terms and conditions to avoid paying you. You are not protected.
I implore you to stay away from their site and services unless you are happy with the risk.
2 May 2024
Unprompted review
Reply from Wedio
Hi Jake,
We are truly sorry to hear about the unfortunate incident involving the theft of equipment rented through Wedio. We understand the significant impact this has had.
At Wedio, we strive to ensure a secure and positive experience for all our members. It is regrettable that in this instance, our service and the subsequent processes did not meet your expectations.
For your specific case, your claim was below our deductible of 580 pounds — therefore there was no reimbursement.
Best,
Wedio
Oh dear...
I am really not sure who Wedio are trying to cater too with their website. If you are an amateur wanting to test/use different kit you'll find it nigh on impossible to rent anything as their verification process is seemingly impossible to get past, and if you are a pro you'll still find it impossible too. I'm really not surprised pepole have said their kit is going un rented if this is their strategy.
Apart from the fact that Monika (seems to be the only person working there) takes ages to reply, you're then told that their "Third party" won't let you join. I can understand being careful but when someone has immediately provided: passport copy, selfie with id and todays date, copy of bank statement showing address etc, website of my work, Facebook page showing work, Instagram... What else could the third party require??
Good idea in principle just poor execution, ended up going to Wex (paid £210 for body, lens, flash, card and reader with £5740 soft deposit) but no messing around.
P.S: emailed Monika a while ago now saying all of the above and that if I do not get a reply from her I would post to Trustpilot, hence this review
1 May 2024
Unprompted review
Reply from Wedio
Hi Ranj,
Thank you for your feedback, and I apologize for the difficulties you've experienced with our verification process and our response times. At Wedio, we aim to balance stringent security measures with a smooth rental experience, and it's clear we've missed the mark in your case.
We are constantly working to streamline our processes and improve our service. Your comments have been forwarded to our team for review.
We value your input and hope to serve you better in the future.
Best,
Wedio
my review
Firstly, we were both unsure about the exact times he would be able to rent the lens and return it. Secondly, after he borrowed the lens, I was quite concerned about whether it was being handled with sufficient care.
1 April 2024
Unprompted review
Reply from Wedio
Hi Omid,
Thank you for sharing your feedback with us. We appreciate the opportunity to address your concerns and improve our service.
I hope you have a better experience with our members with your next rental.
Best
Team Wedio
Uncomplicated and secure
We had our doubts at first, but it all goes smoothly and easy. Thanks to the insurance we were not worried at all while our gear was rented.
30 January 2024
Unprompted review
Reply from Wedio
We're delighted that your experience on our platform exceeded your expectations! Thank you for the positive feedback!☺️
Best regards,
Monika, Head of Member Success at Wedio
The platform and customer service are top quality!
The platform is amazing, the UX is very enjoyable and most importantly the customer service is very helpful and quick to follow up. I've even noticed a feature they could implement on their website, and surprisingly they were very receptive and updated in no time!
23 January 2024
Unprompted review
Reply from Wedio
Thanks a lot!
We're always here to make our platform better. Sometimes, certain features might take a bit more time to add, but if there's something we can fix right away, we're on it.😄
We hope you keep having a great time on Wedio!😊
Best regards,
Monika, Head of Member Success at Wedio
Received a text message from Wedio late…
**** HAVING HAD NO FEEDBACK FROM WEDIO ON THSI ( DESPITE SENDING THEM CONTACT DETAILS VIA TRUSTPILOT) I CAN ONLY ASSUME THEY DON"T CARE ABOUT SCAMMING USING THEIR SITE OR INDEED IT IS ACTUALLY THEM DOING THE SCAMMING.........****Ive reported them to action fraud Received a text message from Wedio late last night with a verification code. I'M NOT A MEMBER OF WEDIO, NEVER HAVE BEEN OR WISH TO BE - IS THIS A SCAM OF SOME SORT?
FURTHER TO WEDIO’S REPLY, LET ME CLARIFY SOMETHING - I DID EVENTUALLY RECEIVE A RATHER SNOTTY EMAIL FROM THEM WHICH, IN A RIUNDABOUT WAY ACCUSED ME OF LYING.
I DID IN FACT RESPOND TO THIS, MAYBE THEY ARE JUST SAYING THEY DIDNT RECEIVE IT IN THE SAME WAY THEY ACCUSED ME OF MAKING MY COM0AINT UP. THIS COUPLED WITH THEIR “POST OFFICE HORIZON-ESQUE” ATTITUDE LEAVES ME IN NO DOUBT THAT THEY ARE A COMPANY NOT TO DEAL WITH UNDER ANY CIRCUMSTANCES WHATSOEVER
MY NEXT STEP IS THE INFORMATION COMMISSIONER AS WEDIO AND THEIR OPERATING MANNER ONLY LEAVE NOTHING BUT A BAD TASTE IN MY MOUTH.
2 January 2024
Unprompted review
Reply from Wedio
Hello,
We have emailed you but have not received a response.
Regarding the issue you mentioned with phone messaging, I would like to clarify that we never initiate any communication via phone unless users voluntarily provide their phone numbers. We pride ourselves on being a trustworthy company, and our messaging system is designed to operate in a secure and reliable manner.
Our platform members have to provide their phone numbers during the verification process, and the subsequent messages are solely for the purpose of sending verification codes. In your case, it appears there may have been an intentional addition of your phone number or a typographical error leading to the message of a verification code. However, everything regarding the messaging is according to the system of what phone number is added by a new member.
We apologize for any inconvenience this may have caused you and were hopeful that you would reach out to us directly to seek clarification before resorting to a negative review. Regardless, we appreciate your feedback and hope this explanation sheds light on the situation.
If you would like to talk further about this, you can contact me at my email monika.b@wedio.com
Best regards,
Monika, Head of Member Success at Wedio
My experience with Wedio was incredibly…
My experience with Wedio was incredibly smooth.
26 November 2023
Unprompted review
Reply from Wedio
Thank you for the great feedback! We're delighted to hear you had a positive experience. Your kind words mean a lot to us.
Best regards,
Monika, Head of Member Success at Wedio
This company was our hero
This company was our hero! We had a mishap on our old rental service and we needed a cam & lens asap and this company (Monica via Whatsapp) went above and beyond in finding us someone who could lend us and delivery the cam&lens on the same day!!Thank you Richard from rkcameras! Truly a godsend! First time using weido and we highly recommend them!
16 November 2023
Unprompted review
Reply from Wedio
Hi Donabel,
Thank you so much for your kind words. I'm happy I was able to assist you, it was a pleasure! :) Reach out anytime!
Best regards,
Monika, Head of Member Success at Wedio
Great concept and customer support…
Great concept and good customer support during the onboarding and initial hire process.
I'd use them again and recommend them.
12 July 2023
Unprompted review
Reply from Wedio
Hi Anthony,
That's lovely to hear, thank you! :)
Best regards,
Monika, Head of Member Success at Wedio
Very unclear sight / service
Very unclear sight / service. Was never sure about who got what information, of where I could find what’s glowing on, what money was being payed.
I had to have a lot of direct contact with the renter to understand what he payed. In the end I had to pay him some money back because I could not change the rental price on your site.
Even tho I choose a cheaper price for longer period, your algo seems to choose a more expensive way to calculate the price.. wow this experience was everything else than easy.
Take a look at Hygglo that’s an easy peazy and very clear service
6 June 2023
Unprompted review
Reply from Wedio
Hey there,
I apologize for any inconvenience you've encountered. Your feedback is valuable to us, and I would like to offer a detailed explanation of our platform to ensure a more positive experience with Wedio in the future.
Please feel free to reach out to me at monika.b@wedio.com, and I'll be glad to discuss any questions.
We are dedicated to assisting our community and continually strive for improvement. Your insights can contribute to enhancing our services based on your valuable feedback.
Best regards,
Monika, Head of Member Success at Wedio
Very poor communication in order to get…
Very poor communication in order to get verified, wasnt told that if it failed i wouldnt be able to try again later, they needed simple paperwork i didnt have for a new job and the didnt verify me.
5 June 2023
Unprompted review
Reply from Wedio
Hey there,
Thank you for sharing your feedback, and we apologize for any inconvenience caused during the verification process. Our commitment to strict verification is aimed at ensuring the highest-quality experience for all our members.
Given that our platform focuses primarily to professional or experienced creators in the film/photography industry, we seek to see of your connection to the field, such as a portfolio, examples of past work, or proof of an upcoming project. This is particularly crucial as we provide insurance services to all our members.
We appreciate your understanding in this matter. Feel free to reach out to me at monika.b@wedio.com, and we can revisit your verification form again.
Best regards,
Monika, Head of Member Success at Wedio
Great
I have been using Wedio for a year, and I must say it is the best platform for renting and buying photography or videography equipment. Recently, I ordered a BMPCC 6K Pro for a three-month rental, and they provided me with a brand-new one, still sealed. Impressed by its quality, I decided to purchase the camera, and now it's my own. Safety is a top priority on Wedio as they require verification before renting or listing equipment, ensuring a secure experience. Therefore, I highly recommend it.
30 June 2022
Unprompted review
Reply from Wedio
Hi Jithu,
We are delighted to hear that! Thank you so much!
Best regards,
Monika, Head of Member Success at Wedio
I have been a member since 2021
I have been a member since 2021, rent my gear and have rented. It works SUPER GOOD, you can rent equipment to make your footage or shooting even betters using the perfect gear.
9 March 2023
Unprompted review
Reply from Wedio
Hi Christian,
Thanks a ton for sharing your positive experience with Wedio! We're thrilled to hear that you're finding value as both a renter and a lender. Your support means a lot to us!
Best regards,
Monika, Head of Member Success at Wedio
They seem to have a good selection of…
They seem to have a good selection of gear but I have had a lot of trouble finding someone to rent from on my dates. Like the concept though
4 March 2023
Unprompted review
Reply from Wedio
Hi there,
We appreciate your feedback! We understand your concerns, particularly when seeking to rent highly demanded equipment in a popular location.
Rest assured, I am here to assist you with your equipment needs. Feel free to contact me at monika.b@wedio.com, and we can discuss any specific requirements or concerns you may have.
Best regards,
Monika, Head of Member Success at Wedio
Interesting idea with the community but…
Interesting idea with the community but yet to make any rentals. Doesnt seem like there is as many people looking to rent as alternatives
21 February 2023
Unprompted review
Reply from Wedio
Hey there,
I completely understand your concern. There could be several reasons for this situation, and it often hinges on factors like location, what is included in the kit, pricing, and your profile's branding.
I would be happy to review your profile/listings and offer some suggestions. Feel free to contact me at monika.b@wedio.com, and we can discuss this further.
Best regards,
Monika, Head of Member Success at Wedio
Helped me really fast with a hire
Helped me really fast with a hire, Monika was wonderful, great company!
17 February 2023
Unprompted review
Reply from Wedio
Hey there,
That's great to hear, thank you so much! Truly means a lot to us!
Best regards,
Monika, Head of Member Success at Wedio
love your work
13 December 2022
Unprompted review
Reply from Wedio
Hey there,
We highly appreciate it, thank you so much!
Best regards,
Monika, Head of Member Success at Wedio
The customer service is so slow to…
The customer service is so slow to repond
I have uploaded my document for verification and it's taking ages to verify
It's almost making me miss my gig because I can't rent a lens from the platform
25 November 2022
Unprompted review
Reply from Wedio
Hi there,
Apologies for your experience with Wedio. We'd like to assist you and address this misunderstanding. Kindly reach out to me at monika.b@wedio.com, and we'll work together to resolve this matter for your future projects.
Best regards,
Monika, Head of Member Success at Wedio
Think twice before renting your equipment!
Since my first review, I have lost all trust in Wedio to provide full cover for my equipment.
They had offered me a very small reimbursement for such a high value of equipment.
Their global cover did not cover any of my accessories, batteries etc. & their way of working out depreciation is questionable in my opinion.
Really think twice about using Wedio as the ‘Global Cover’ is under their discretion. It’s upsetting that I even have to make this review but me and 30+ people have all been mistreated after using the website for a while.
23 September 2022
Unprompted review
Reply from Wedio
Hi Dominic,
Thank you very much for your positive review! We truly appreciate your feedback, and it means a lot to us. We're delighted to hear that you enjoy using Wedio!
Best regards,
Monika, Head of Member Success at Wedio
Renting safe and easy
I'm really happy to have discovered this website as the attention from the staff is great. Easy and to the point renting :)
26 May 2022
Unprompted review
Reply from Wedio
Hey Santiago,
Thank you for your feedback. This means a lot to the team.
All the best
Daniel
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