Wedding Threads Reviews 

I’m worried now, I ordered robes early last week and paid express delivery. I need them for Thursday as I’m getting married Friday. Do I order more and try and get a refund or do I wait and see. I can’t get hold of them but then it is bank holiday.

I would give no stars if I could. Ordered personalised robes for all the bridal party for my daughters wedding and didn’t receive them. Tried to phone - no answer, emailed- no response, messaged through Instagram - no reply and now their website say “come back later” and has said this for a few days. I have come tasted my bank to chase a refund. Appalling

If I could give 0 stars I would! Absolutely appalling service! I ordered a bridal robe & slippers for my sisters wedding last week, I gave plenty of notice and still I had to chase for my order.
Getting through to customer services is near enough impossible, but eventually I got through, the guy I spoke to was OK ,he said the order was on it's way.
Robe arrived just in time but the slippers never arrived. Tried getting through to customer services again but no joy. Really annoyed as the order wasn't fulfilled despite me giving plenty of notice. The abysmal customer service needs to be addressed as looking at the reviews I'm not the only one that's had a poor experience .

Took my money a year ago!!!! No wedding robes!!
They never reply or communicate
THIEVES
TOTALLY RIPPED ME OFF
one email I did receive was "we are in a pandemic" please be patient. THEN DON'T TAKE MY MONEY DURING A PANDEMIC IF YOU CAN'T PROVIDE THE GOODS
to all the brides to be we have had enough uncertainty and stress around our weddings please please AVOID this company they are nothing but THIEVES you will not get your order and they will not contact you

So upset I order pyjamas since February. I paid quick delivery .I still dident receive them .no answer.. no email back ..where I can complain??

The most horrendous company I have ever used
STAY AWAY
Ordered matching PJ for a christmas present back in November still not re'd !!!!
Do not use them
THIEVES

Be aware, this company looks legit, however, they are not! They steal your money and then do not answer calls, emails, or any other form of communication. I will be reporting them for fraud and anyone else in the same situation should do so too!

I ordered from the company and they took my money straight away. The present was a Christmas present. I ordered 5 weeks before Xmas and the gift never came. I couldn’t get hold of them by email or phone call and I’ve just received a refund 4 months later after having contacted my bank. Do not order from them!

Ordered matching pjs for my son in law and daughter in november. Still havent received them, ive emailed, ive phoned, nothing.
How can people actually live with themselves knowing they have taken money and not dispatched the goods. Digraceful customer service.
Will be contacting watchdog!!!!

I ordered from this company in Dec and still no sign of them!
I have tried ringing, emailing, facebooking and messaging them through their website but no response!
The money has been taken out of my bank account!!!
I have tried to track the order but its not working!
Very disappointed as wasn't cheap.

Please don’t use this company

I actually don’t even think they exist

I placed an order nearly a month ago hoping for my items to arrive by Xmas and I have not received.

Despite multiple attempts to call, insta message, Facebook message and email no one is responding

Worst company I’ve had to deal with , they will happily take your money but not send you the product , it’s been over a month since I’ve ordered my product. I’ve emailed , called and PM on their social media to find out where my order is, no one has replied. AVOID AT ALL COSTS

Massively regretting placing an order with this company! I have been waiting ages for my order placed at the start of September, and I’m still waiting! I’ve had no correspondence from them to advise where my order is. I reached out to them on Facebook on the 12th October to be told it was in process and I’d receive this at the end of the week and I’m still waiting. My situation has changed now and I’ve moved house so I’ve tried to contact them again to advise this and not to bother posting my order now as I am no longer resident at the address to receive this. I’ve requested a full refund. But I’m not surprised I’ve not heard anything back from them!! Terrible service! Do not order with them!

If I could put no stars for this company I would. I ordered bridal party robes in March for my original wedding date in May 2020. Got an email in July saying my order was complete! Due to COVID-19, my wedding has been postponed to June 2021. Still not received my order, despite emailing them many times, and via Messenger with no replies. Finally got a reply in September saying ‘it must have been lost’ and they would issue me with either a replacement in a week or a refund. Having spoken to my partner, I emailed them for a replacement as long as they would be personalised like I ordered in March. I’ve still not heard from them. I’ve just tried to ring them this morning to chase this up - their number is not given out on the listings of the companies on that number so it looks like I’m left high and dry. It seems I am going to have to ask the bank for the money to be refunded (luckily paid on credit card). Please avoid this company like the plague - 7 months down the line I’ve still not received my order or an answer from them as to where the robes are.

Ordered several robes and paid express delivery and my robes did not arrive on time. FINALLY managed to get a response and was told my parcel will arrive in 2 days time. Which just made the cut off point as I was flying out the county for my sisters wedding.
Was told my order was going to arrive by 1pm but still no sign. No email of tracking number and no repose from customer service. It’s a shame as a few reviews couldn’t fault the product - but who knows if they will even turn up today. I never ever complain and I’ve been so patient but the stress of leaving the country soon with no robes for the wedding day is extra unnecessary stress when you’ve been told they will arrive. If they don’t arrive in time I will be getting a refund as I ordered several robes!

The customer service at this company was very dissappointing, I emailed several times for updates and I only received a reply once and no one answered their phone either.
My order was expensive due to ordering multiple items, and I was worried at one point, I wouldn't receive the item but luckily I did.
When the product arrived, being dispatched later than I had been told with no shipping details, it was lovely and how I expected it to be (I can't fault that). All correct colours/personalisations on the right items!
Even though im happy with my products, I don't think I'll be using this company again.

After a month of no contact after mistakes on my order a woman named Sarah got in touch and rectified all problems. Everything was quick and effecient and the reasons for no contact was the customer service team had been furloughed! Would have thought that they would keep one on to answer any queires. All in all happy with the service in the end and everything is how it should be.

DO NOT USE THIS COMPANY Absolutely terrible experience with this company. They are uncontactable by e mail or phone.
I payed for the express service which is guaranteed to arrive within 7 working days.
I am hoping that PayPal will refund me because there is no way to get in though with this company.

Ordered two products for my wedding anniversary back in May (20 working days before the date). Which they advise on their website is the latest you will receive it. I had absolutely no update on my order whilst waiting for it and the date came and went with no delivery.

I emailed the company three times and didn’t get a response.

I called the company and left a message and didn’t get a response.

My wedding anniversary came and went and I had no present to give my husband.

Then I got an email out of the blue to say it would be with me within a couple of days. Three days later and still no delivery and nobody responding to my emails. My order status still shows as “processing”.

Absolute rip-off of a company. There are plenty of other companies that offer this service and I wish I had used them but ironically my item wouldn’t have arrived in time which is why I used this shambles of one!

I ordered 2 wedding robes, 1 for the bride, 1 for the bridesmaid. I paid extra to have their names printed on the front. On arrival their names were printed on the wrong robes, not my mistake, but the fault of wedding threads. I've emailed and telephoned on numerous occasions since March 2020 (3 months) to try and get this problem rectified, but no response. It would appear I've lost £42 of my hard earned cash, as these robes cannot be used. They do seem to be operating still as a business, you can order robes no problem and pay your money, but they are not responding to my numerous complaints. I'm very annoyed and would not recommend this company.