Wedding Cuts Reviews 

211
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

1. Excellent choice of wedding cuts, toppers, monograms, letters and numbers and many others. 2. Easy to order. 3. Quick delivery. 4. Patient custom support. I trully recommened you to choos... See more

Rated 5 out of 5 stars

The sales woman, Sommer, was so patient and helpful. We must have emailed back 'n forth 30 times and she remained very helpful the whole time, I would have likely become frustrated if I was her! The f... See more

Rated 5 out of 5 stars

Our daughter and son-in-law decided to get married on short notice, while visiting from their military station...With little time to plan, we found your cake toppers and they found the perfect additio... See more

Rated 5 out of 5 stars

We had looked at so many monogram cake toppers that we were having a hard time deciding. When we finally chose Wedding Cuts and did the partial crystal, we were hoping that we had made the right dec... See more

Company details

  1. Wedding Service
  2. Association or Organization

Information provided by various external sources

Our artisans love creating beautiful and unique wedding accessories. We want the piece we create for you to exceed expectations and take your breath away. Our customer service team and artisans are ready to work with you every step of the way to deliver a keepsake. Contact: 877-292-0646 / sales@weddingcuts.com Visit Wedding Cuts


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommended

Customer Service is awesomeness. We are 100% satisfied and will Recommended you to all of my friends that are getting married or celebrating a milestone.

25 January 2016
Unprompted review
Rated 1 out of 5 stars

Complete Waste of Money

The pens did not work on the letter we bought for our guestbook...needless to say we don't have a keepsake from the day of our wedding and you cats put a price on that. $80 down the drain with no guest list...and they won't refund their defective product. Terrible customer service 😡😡😡😡😡

25 January 2016
Unprompted review
Wedding Cuts logo

Reply from Wedding Cuts

Courtney,
I sincerely apologize that the metallic silver Sharpie pens that were included with your guest book did not work. A refund for those was issued when you contacted our customer service department regarding the problem.

All of the pens included with orders are new and have never been used. I'm unsure as to why they did not work and wonder if possibly the lid may have been left off causing them to dry out. Again, i sincerely apologize for the trouble and inconvenience this caused.

Please contact us if there is anything else we can help you with.

Rated 5 out of 5 stars

Fabulous!

I ordered the letter R for my wedding cake, and it is exactly what I wanted! Perfect!

20 January 2016
Unprompted review
Rated 5 out of 5 stars

A great job on the Big E

We love the Big E you made for us for the guest book at our son's wedding. The Bride loved it and that is the most important thing. We also purchased the jeweled E for the cake topper, in all black. I think it is beautiful , however, if I had it to do over again I think I would have mixed in a few clear crystals or had a clear crystal border, to give it a little more shine.

5 January 2016
Unprompted review
Rated 5 out of 5 stars

prefect hit at my son's Party

I love their customer service. They sent a picture to my email to ensure the message was just as I liked it. I confirmed it was correct and days later I notice I made an error of my own fault and thought it was too late to be fixed. By my surprised they fixed it and the sign in letter was perfect. I received lots of compliments my experience with wedding cutes was superb!!!!

4 January 2016
Unprompted review
Rated 5 out of 5 stars

Beautiful Cake Topper

We ordered a simple, cursive S for our cake and the result was beautiful. Very classy and the bakery had no problems installing it on the cake. It was the perfect touch for our upscale wedding.

4 January 2016
Unprompted review
Rated 4 out of 5 stars

not very easy to place a custom order....

I had to make many edits to the order and when received the order was not exactly as I expected but looking back it was my fault for not asking the right questions. all in all it was a rush job that got finished and arrived in time...it all worked out and all was fine.....

1 January 2016
Unprompted review
Rated 5 out of 5 stars

Completely satified

We ordered a 24" Large M for my son's wedding and we couldn't be more happy ~ all of our guests were commenting at how awesome it was. Very high quality and made such a statement. I would highly recommend this to anyone.

9 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered a letter in a font that they did not have. I sent a PDF image of the script K I wanted and they made it for me! It is absolutely beautiful and I thank wedding cuts for their exceptional customer service and quality of product! We are excited to use this on our desert display at our wedding and then to keep framed in our home afterward!

7 December 2015
Unprompted review
Rated 5 out of 5 stars

The wood letters were amazing!

I ordered wood letters for a pine bark cake hoping to get a rustic feel. They did just that. They were perfect in color and size. The web site was easy to order from and I will come back here for my next cake top needs. I was in a time crunch and they shipped fast and arrived in perfect condition. I highly recommend them.

24 November 2015
Unprompted review
Rated 5 out of 5 stars

Perfect!

I ordered the red LOVE cake topper and absolutely loved it. It was sturdy, wasn't cheap or flimsy, and shipped very quickly. When I dealt the with customer service, they were nice and quick. After the wedding, I pulled out the metal holders from the bottom, and now keep it in my home. I love it.

13 November 2015
Unprompted review
Rated 5 out of 5 stars

Beautiful!

Product came in timely, looked just like it should and most importantly my daughter loved it!

12 November 2015
Unprompted review
Rated 5 out of 5 stars

Amazing!

I ordered the letter "K" guestbook in 23 inches. Note: anything 24 inches or more requires extra shipping costs.

We had 180 attend our wedding, and the 23 inch guest book was perfect. The entire package was perfect!

That, and I ordered this VERY last minute. I received a call the next day with instructions about the shipping/production extras I had to add to my package to get my order on time. This did cost extra of course, but that is what I get for waiting last minute. I was just thankful this company took time out of their day to contact me and make the necessary adjustments!

10 November 2015
Unprompted review
Rated 5 out of 5 stars

Better than expected!!

We had looked at so many monogram cake toppers that we were having a hard time deciding. When we finally chose Wedding Cuts and did the partial crystal, we were hoping that we had made the right decision.
It came and definitely exceeded our expectations! Very beautiful!!

4 November 2015
Unprompted review
Rated 1 out of 5 stars

Customer Service Great/PRODUCT NOT SO MUCH FOR THE PRICE

Very dissatisfied with this product. I ordered a 4 and a 0 for a cake topper for our 40th anniversary with red Crystals on it. It looks like cheap gray plastic with crystals. When I inquired to Holly Crump (which she was great to work with) she told me it was metal!! No way does that look like metal at all. It's s flat gray plastic color. I paid over 90.00 for something that is very cheap looking. When I inquired Holly said well there is Swarovski crystals on there. There is maybe 10 crystals total and believe me I know the cost of these crystals. BEWARE before you order this product! Definitely not worth the price!!!!!! VERY DISSAPPOINTED!!!

25 October 2015
Unprompted review
Wedding Cuts logo

Reply from Wedding Cuts

I’m sorry to hear that you are unhappy with the cake toppers you received. The color you selected your toppers to be finished in is the Anodized Silver color. We sent you a link to the powder coated color book, before your toppers were made, and this is the color you selected.

Powder Coating is a baked on finish, very similar to a painted finish. It has a metallic sheen to it but it is in no way Shiny or Polished which sounds to be the finish you were wanting. We explained, at the time your order was placed, that we do not offer any type of a polished or shiny finish. The cake toppers you received are metal, solid aluminum, not plastic.

Again, I apologize that you are unhappy with your custom made cake toppers. We will follow up with you personally to try and resolve this problem. If there's anything else we can help you with please contact our customer service department- sales@weddingcuts.com or 877-292-0646

Rated 5 out of 5 stars

Easy Website and Wonderful Customer Service

I bought this for a bride who didn't want to have a traditional guest book at her reception. Website was very easy to negotiate and choose the right size, font, and color. I called Customer Service with a few additional questions and representative (I'm sorry I've forgotten her name) was extremely helpful. After receiving the product, I was more than pleased...and bridge loves it!

19 October 2015
Unprompted review
Rated 5 out of 5 stars

Awesome customer service!!

The selections and customer service at Wedding Cuts is wonderful! I had questions and a few issues that cropped up but were quickly answered and resolved. I loved the letter we ordered for our wedding guest registrar and would definitely recommend Wedding Cuts!

7 October 2015
Unprompted review

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