Webuyurcar.co.uk Ltd. Reviews 

2,468
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professionalism, making the process easy and straightforward. Many highlight the service as quick, efficient, and convenient, often completing transactions within an hour, appreciating reasonable offers and immediate payments. However, some customers noted that the final price often differed from initial online valuations due to deductions after inspection. Others reported issues with payment processing, unexpected deductions, or delays in receiving their money, alongside experiencing unresponsiveness or wasted time.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the excellent and 5-star service,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism and helpfulness.... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers reporting satisfaction with... See more

Payment

Consumers find payment to be ambiguous, with some reporting immediate and acceptable transactions, where... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Administratively very good. Agent arrived when he said he would, he was polite and helpful. The price offered online was over optimistic, so that the price offered in reality was disappointing.

Company replied

Rated 4 out of 5 stars

Very quick and efficient, Mohamed was very polite and pleasant. I didn’t get the price quoted because of a scratch and dog hairs inside car.

Company replied

Rated 4 out of 5 stars

Great company, mo made the selling of the car easy and straightforward. Thank you.

Company replied


Company details

  1. Car Dealer

Written by the company

Webuyurcar is the UK's fastest-growing national car buying service. We buy all cars and vans, makes and models with instant payment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(2,468)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Mohammed was a pleasure

Mohammed was a pleasure, great customer service, respectful and explained the process to make me feel very comfortable, happy to use again
Thank you Mohammed & webuyurcar for the top service

18 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Ionita, thank you so much for the fantastic 5-star review! We’re thrilled to hear you had such a positive experience with Mohammed—he truly is a star when it comes to customer service. It’s great to know he made you feel comfortable and well-informed throughout the process. We’ll be sure to pass on your kind words to him. We look forward to welcoming you back next time. Thanks again from all of us at Webuyurcar!

Rated 4 out of 5 stars
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Raj, thank you for the great feedback! We’re glad to hear you found the process easy and convenient. Selling your car from home should be hassle-free, and we’re happy we could deliver that experience.

Rated 5 out of 5 stars

Excellent smooth process

Excellent smooth process

17 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Nathalie, thank you so much for the 5-star review! We’re thrilled to hear the process was smooth and met your expectations. It was a pleasure working with you, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Mohammed was respectful

Mohammed was respectful, explained the process, deal done, finally at peace
Thank you, hoping to deal with the company and Mohammed again

15 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Baljit, thank you for the wonderful review! We’re so glad to hear that Mohammed provided a respectful and clear experience, guiding you through the process with care. It’s great to know the deal was done smoothly. We truly appreciate your trust, thank you for choosing Webuyurcar!

Rated 5 out of 5 stars

Asif

Asif was great

15 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi David, thank you so much for the kind words! We’re thrilled to hear Asif was great—he truly goes above and beyond to provide excellent service. We’ll be sure to pass along your feedback to him.

Rated 5 out of 5 stars

Good experience

The representative was punctual ,polite and professional.

13 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Anne, thank you for the 5-star review! We’re so glad to hear you had a good experience and that our representative was punctual, polite, and professional. Your feedback means a lot, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Dealt with Asif Riyaz

Dealt with Asif Riyaz, very transparent and explained everything quite well. Very happy with the whole experience and a pleasure to deal with.

13 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Jatin, thank you so much for the wonderful review! We’re thrilled to hear you had such a positive experience with Asif. Transparency and clear communication are so important to us, and it’s great to know Asif delivered on both. We’re glad you enjoyed the process and truly appreciate your kind words.

Rated 5 out of 5 stars

Amin Choudhury

Amin Choudhury, the representative for the company was excellent. He explained and simplified the whole process.

Thank you for a stress free sale.

12 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Rumaysah, thank you so much for the wonderful review! We’re delighted to hear that Amin provided such excellent service and made the entire process clear and stress-free. We’ll be sure to pass along your kind words to him. It was a pleasure working with you!

Rated 5 out of 5 stars
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Hesketh, thank you so much for the kind words, Asif Riaz! We’re thrilled to hear you had a very good experience with us. Your satisfaction means a lot, we are proud to be a part of your car selling journey.

Rated 5 out of 5 stars

Made easy by their operative.

Made easy by their operative.

10 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Jane, thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience. It means a lot to us that you took the time to share your feedback. Our team works hard to ensure everything runs smoothly and efficiently, and it’s incredibly rewarding to know we met your expectations.

Rated 5 out of 5 stars

Brilliant service.Keith their purchaser…

Brilliant service.Keith their purchaser arrived on time as promised.The whole assessment of my vehicle and short test drive was complete within the hour.
Sale agreement sorted and money in my bank 10 minutes later.

9 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi John, thank you for the brilliant 5-star review! We’re so pleased to hear everything went smoothly and on time. Keith will be delighted to know his prompt and professional service made such a positive impression. Quick, easy, and hassle-free is exactly what we aim for—thanks again for choosing us!

Rated 1 out of 5 stars

Don't be fooled by initial estimate

Don't be fooled by initial estimate. It's just a cruel trick to get you on the hook / waste your time with a visit, unless of course your 2nd hand car is straight off the factory production line in absolute pristine condition - which it never is (minus £1.3k for 2 scuffed alloys + not main dealer history). Tried others / these seemed the worse offenders.

5 April 2025
Unprompted review
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Jason, we provide a pre inspection offer based on national valuation data. Unfortunately, after completing our appraisal on your vehicle, as well as the two alloy wheel refurbishments and non-main dealer history, we also uncovered alignments issues and minor cosmetic damage. We are sorry we could not assist you with the sale of your vehicle. Webuyurcar.co.uk

Rated 5 out of 5 stars

Nice man to value our car

Nice man to value our car. He made the process really easy and put my mind at eas

9 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Hannah, thank you for the great 5-star review! We’re so glad to hear that the valuation process was smooth and reassuring for you. It’s always our goal to make things as easy and stress-free as possible, and it’s lovely to know our team member helped put your mind at ease. Thanks again for your kind words!

Rated 5 out of 5 stars

Very easy process

Very easy process, everything happened to pre arranged time and there guy ASIF was brilliant and very friendly, efficient and definitely went out of his way to talk head office into the best possible deal for me. overall I’m a really happy with the service.

9 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Graham, thank you so much for the fantastic 5-star review! We’re thrilled to hear that the process was smooth and everything went to plan. Asif will be especially pleased to know he made such a great impression—he always goes the extra mile for our customers, and it’s wonderful to see that recognised. We’re so glad we could get you the best possible deal and that you’re happy with the service. Thanks again for choosing us!

Rated 5 out of 5 stars

Craig was a great ambassador and whilst…

Craig was a great ambassador and whilst you always want more we sold on the spot - very efficient process.

8 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Dave, thank you for the great 5-star review! We’re so pleased to hear that Craig made a positive impression as a great ambassador. While it’s natural to hope for a bit more, we’re glad the process was smooth, efficient, and ended with a successful sale. We appreciate your feedback and hope to assist you again in the future!

Rated 1 out of 5 stars

Don't go anywhere near this bunch of…

Don't go anywhere near this bunch of time wasters. Total contrast to my last experience. This time they gave a decent enough initial valuation which I assumed would be very close to the final offer as the car was in absolutely mint condition but the final offer was an absolute joke.

8 April 2025
Unprompted review
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Clive, we are sorry your most recent experience with or company did not exceed your first. Unfortunately, after carrying out live market research on your vehicle, we uncovered your vehicle to be underperforming, with a low consumer demand. As well, we did discover minor cosmetic damage. Thank you for returning to our service and giving us an opportunity to purchase another vehicle. Webuyurcar.co.uk

Rated 5 out of 5 stars

“Asif was a great salesperson

“Asif was a great salesperson—very helpful and friendly throughout the process. We really appreciated his assistance and would highly recommend webuyurcar to others!”

7 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Larry, thank you so much for the fantastic review! We’re thrilled to hear that Asif provided you with such a helpful and friendly experience. We’ll be sure to pass along your kind words to him. It means a lot to know you’d recommend webuyurcar to others — we truly appreciate your support!

Rated 4 out of 5 stars

No hard sell by Azif

Asif was professional, no hard sell.
The experience was all smooth with no fuss

6 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Sean, thank you so much for your kind words! We’re glad to hear that your experience with Asif was smooth and hassle-free. We pride ourselves on offering a professional service with no pressure, and it’s great to know Asif delivered just that. We’ll be sure to pass along your feedback to him!
Looking forward to assisting you again in the future.

Rated 5 out of 5 stars

Highly recommended for professional service

Very efficient from beginning to end and super convenient that webuyurcar came to me rather than me having to take the car to them and then make my way home. Also made a better offer for my car than their competitors. Courteous and professional service and funds transferred immediately. Highly recommended.

5 April 2025
Webuyurcar.co.uk Ltd. logo

Reply from Webuyurcar.co.uk Ltd.

Hi Marc, thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a smooth and convenient experience with us. Our goal is always to make the process as easy and stress-free as possible, so it’s great to know that our team delivered exactly that. We really appreciate your recommendation and are glad we could offer you a better deal than the competition. Thanks again for choosing webuyurcar!

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