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WeBuyAnyPhone.comReviews 

46,941
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,010 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their politeness, helpfulness, and professional approach. Many people appreciate the personalized and understanding interactions, with advisors often going above and beyond to resolve issues quickly and efficiently. The overall service is described as fast, reliable, and smooth, with excellent communication throughout the process. However, some customers also noted significant discrepancies between the initial online price quotes for their phones and the final offers received after inspection. These revised offers were often considerably lower, with reasons given for condition changes that some reviewers disputed, leading to disappointment and a feeling of being misled. A few other people also felt that the process of getting their phone back after declining an offer was difficult or involved unexpected charges.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many customers reporting that initial online offers... See more

Staff

Consumers find staff to be positive, often describing them as efficient, kind, and attentive. Reviewers... See more

Product

Customers had ambiguous experiences with product, with many reporting that initial online valuations for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t enjoy the initial call received by the AI bot. Once through to a real person I was given advice but haven’t solved the problem. However, they were very polite and reassuring

Rated 4 out of 5 stars

Not the valuation first intimated but not to worry. Anoop was very helpful and professional customer service. Thanks will use the service again

Rated 4 out of 5 stars

I was offer different price for my phone which was in the end disappointed because after I sent the phone they offered me half from the original price which I don't agree and I asked to send my phone... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

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Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(46,941)

8,256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Pick literally any other reselling company

I’ve sold several phones over the years on sites like this. This is the my first time using we buy any phone.
Much like a number of the other reviews I was offered an amount of money online and then offered significantly less once they had looked at my phone the issue I have with that is my phone was in really good condition and because it was a pro the battery is big and I only ever needed to charge it once every two days yet they told me there was a battery defect.
I probably would’ve taken any other defect lying down because I wouldn’t have a clue but the battery is such an easy one to know about because you’ve been using that phone for the last two years! I did end up accepting their offer which was reduced by £160 only because after three emails and a phone call it was very clear that we were going to make it difficult and annoying to get my phone back and I would have to pay them to give it back. I was not comfortable doing this and risking my phone getting lost in their systems and so I ended up accepting the extra £20 they added when I rang up and moaned at them. Next time I will definitely use more reputable seller.

15 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Holly,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

We do make you aware when completing your Trade In that if you overestimate the condition, there may be a returns fee applicable.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Be warned......suck you in with high…

Be warned......suck you in with high offer and knock you right down. A con if you ask me. My phone was in mint condition, been totally incased, not a scratch or mark on it but they tell you there is.
Personally I would avoid.......

Edited......expected response. Don't be fooled peeps. That phone was immaculate. Spent 2 years in a case, not one scratch, blemish or even dirt on it.....I kid you not. Absolute con........

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Karen,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment will be made today evening.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Do not sell your phone to this company

Do not sell your phone to this company. They will try their best to scam you. You never get the price you were quoted. I sent in a brand new iPhone 15 pro. Offered £435 and they come back at £295. You could laugh at the video of them trying to make up what’s wrong with your phone, do not waste your time. They offer the most to get you in, then half the original quote in hopes you will accept. Complete time wasters. Wish I could give 0 stars.

In regards to the response from WeBuyAnyPhone. On multiple occasions I have traded in they have always knocked money off the quoted price, you can see they do the same to other customers from their reviews.

Side note: The phone hasn’t been returned yet. They said it would be sent back special delivery next day but still yet to be dispatched.

Avoid this company at all costs.

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jack,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Subham at Webuyanyphone

I spoke with Subham on the phone to let them know I had sent off my device. He was very pleasant and friendly. Thank you for your help Subham.

25 June 2026
Rated 1 out of 5 stars

Is it a scam?

JUST AN UPDATE AFTER READING THEIR REPLY…

The video they supply to highlight the condition only supported my claims. It shows one slight blemish that’s only visible under a bright light. And this is the reason they half the price. DO NOT WASTE YOUR TIME WITH THEM!
- - - - - - - - - - - - - - - - - - - - - - - - - - - -

Original review…

In my opinion, they're absolute scammers! Do not use these if you think your phone is in good condition.

I was selling my father's old phone and I was amazed by how good the condition was. It'd had a screen protector and cover on from day one.

So I got a great offer from this company and sent it off.

Lo and behold, when it arrives they downgrade the quality from "Good" to "Pretty Good" and send me a video to show me the defects.

I've watched the video twice and there are ZERO defects being shown on the video.

And yet they're offering me half what the offered?! Im dumbfounded and can only explain this away by them being scam artists (in my opinion).

Just beware.

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Steve,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 4 out of 5 stars

Thanks…

Not the valuation first intimated but not to worry.
Anoop was very helpful and professional customer service.
Thanks will use the service again

25 June 2026
Rated 2 out of 5 stars

Initially offered £208 which changed to…

Initially offered £208 which changed to £85 after they received the phone with a video telling me that areas were showing wear etc. after a call I stated that the marks were from the gel casing it was immediately put in from new that would easily clean off. After some bartering finally offered £100 which I accepted. Not overally impressed.

25 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Paul,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 3 out of 5 stars

Good service over the phone

Good service over the phone

22 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Ht 2,

Thank you very much for taking the time to leave a review and we appreciate your feedback about our phone line services.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

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