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WeBuyAnyPhone.com Reviews 

47,000
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 8,976 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the efficiency, clear communication, and smooth user experience throughout the process. However, some customers also noted significant discrepancies between initial online price offers and the final amount received after their device was inspected. These people felt that the company downgraded the condition of their phone unfairly, leading to a much lower offer than expected, even for devices described as pristine. A few other people also felt that the process was unclear and that they found it difficult to decline reduced offers due to the hassle of retrieving their device.

What people talk about most

Price

Users describe ambiguous interactions with price, with many reviewers reporting that initial high offers were... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and polite.... See more

Product

Customers consistently note ambiguous experiences with product condition, with many reviewers reporting that... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing agents as helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the easy-to-use process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good customer service however I was a bit disappointed with the price they have as my phone had absolutely no marks or scratches on it. The adviser was helpful and gave me an ok price in the end which... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied

Rated 3 out of 5 stars

Easy to use and communicate however they completely low balled me with the offer. I refused to accept it and and eventually they added an extra 40 pounds after I asked for the phone returned. Was stil... See more

Company replied

Rated 3 out of 5 stars

The trade in process was great, and the price okay, but the three star review down to the fact that once they've got your direct debit details for payment, they try and trick you into a trial for BS s... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

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Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,000)

8,320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Led in with false promises

Like all of the other reviews state, you are led in with a great offer. You send off your phone and are given a musch lower offer. I sent in my iPhone 15 pro max, which is immaculate, and was knocked down from "good" to "pretty good" for the idfference of around £150.

Note, you are unable to decline their new offer via the website, you have to email/call up which is a bit cheeky.

My phone has now also arrived back to me with a new mark on it, which wasn't on there before.

I wouldn't bother sending your phone here, send it off (like i have) to Mazuma, who have now graded mine as good and i've got the full amount.

22 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Alex,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

We do not usually offer a direct option to reject and return the device, as we may need to review the inspection results together and confirm the appropriate return options along with the correct return address.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Complete Scam- insulting offer

Complete Scam - Avoid
This company offer you great price online and when they examine the phone they come back with insulting offer, claiming there is minor damage / or a scuff mark. My phone has had a case and screen protector fitted since day 1

Avoid these scam artists, you would get better price at one of your local high street shops.

I wish I had known this prior to sending my phone.

Also it has taken almost 3 weeks since sending off the phone for them to process it there end !!

Shocking customer services !!

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello C C 19,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Really efficient

Really efficient, kind and attentive - didn’t make you feel as if you were speaking to a robot and got my enquiry sorted with ease and efficiency - couldn’t complain at all! 😇

26 June 2026
Rated 5 out of 5 stars

The agent I spoke to was extremely…

The agent I spoke to was extremely helpful,listened to my concerns, treated me as an individual. Whilst the outcome of my trade in was extensive disappointing the aftercare service I received was fantastic.Thank you and have a lovely weekend.

26 June 2026
Rated 1 out of 5 stars

Absolute JOKE - AVOID AS CON ARTISTS

ADDITIONAL UPDATE - THEY THEN TRIED TO CHARGE ME £10 TO GET MY OWN PHONE BACK - ABSOLUTE SCENES!!! --- Absolute JOKE! The usual High offer to then hammer it down by 75%. As others have mentioned, they think using the video of the check proves the screen is all scratched - all it proves is the phone is in perfect cosmetic condition - clowns. Called customer service and spoke to a lovely rep who I feel for having to front for these con artists! She then offered me almost DOUBLE their revised offer - again, just shows they are conning us!

26 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Derek,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

We do make you aware when completing your Trade In that if you overestimate the condition, there may be a returns fee applicable.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Time waister, false price

Don't even deserve one star, terrible service, flase price, they quoted my device£580 which is almost new condition after they received and tested they offered me £440 which is £140 less that the original offered price, I understand quoted price is not guaranteed but happy to reduce some amount not huge amount, specifically my device is almost new.when I called them to asked why they answered each people gave me it.was really funny and they look confusing themselves, after I have asked them to return the device one of there guy confirm me it will be done but when I called next day lady called Angela(if I still remember her name) said it will be dispatched today, poor communication, AVOID THERE terrible service and fake price, I M TELLING FROM MY EXPERIENCE

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

When you request a return it usually takes us 1-2 working days to ship your device, this is something we make you aware of when arranging one for you.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Avoid this company

Avoid this company

Suck you in with a better offer than others and then try to lowball you once they receive your goods

Gave them a iPhone 13 in very good condition..no cracks on screen and no marks on the phone yet after review they knocked it down from £228 to £40 lol

I debated it and the guy mohit on the WhatsApp said "Not a problem at all and would you like me to see if there is anything else I can do regarding the offer today?

So basically what he's saying is he knows it's a low offer let me give you another offer ..don't give them the time of day ..send me phone back and that's it

And also they charge you to send the phone back to you..joke company..scam company...Avoid avoid avoid

Went via Music Magpie in the end and got £160 rather than £40 which we buy any phone offered because unlike this company they actually thought the phone was in great condition and didn't try to fleece me ...once again avoid this company go elsewhere

26 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Mark,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

We do make you aware when completing your Trade In that if you overestimate the condition, there may be a returns fee applicable.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Quick to get through

Quick to get through, advisor helped with what I was looking to do and completed the transaction with no problem at all.

26 June 2026
Rated 1 out of 5 stars

Offered £40 for a phone that was in…

Offered £40 for a phone that was in perfect condition and would get £200+ in a private sale. Absolute scammers AVOID AVOID AVOID

26 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Charlotte,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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