We Buy Any Car® USA - Lawrenceville, GA Reviews 

Reply from We Buy Any Car® USA - Lawrenceville, GA

Nov 2, 2023

Hello,

Thank you for sharing your positive experience with us! We're thrilled to hear that our team's hospitality and the smooth transaction process contributed to a great experience for you. However, we would love to know how we could have earned your 5-star review. If you would like to share further feedback, please email us at customerfeedback@webuyanycarusa.com.

We appreciate your feedback and look forward to serving you again in the future.


Kind regards,
Nazel, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA - Lawrenceville, GA

Oct 5, 2023

Hi Keyana,

Mr. Roshawn truly embodies our commitment to our customers, ensuring thoroughness in all he does. Thank you for the positive feedback! We're glad to have him on our team and happy he could assist you so well.

Kind regards,
The Customer Experience Team at We Buy Any Car

Reply from We Buy Any Car® USA - Lawrenceville, GA

Sep 26, 2023

Hi Brittany,

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear you had a prompt and easy experience with us. Our branch manager will be delighted to hear your kind words. We appreciate your recommendation and look forward to assisting you again in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

Reply from We Buy Any Car® USA - Lawrenceville, GA

Jul 28, 2023

Hi Trina,

Thanks for taking the time to leave feedback about your experience. We can assure you we take feedback seriously and don’t want our customers to feel upset leaving their appointment.

Our online valuation tool is great for getting an idea of what your car is worth but it’s based on the limited information given to us and doesn’t constitute a firm offer from webuyanycar.com. Like any other reputable buyer we price vehicles based on condition. We must perform a physical appraisal of every vehicle before making a firm offer.

We do pride ourselves on transparency. Unlike dealerships who take your car around back and hold it hostage, we invite you to join us during the inspection process so you can see what we see. We’re not worried about normal wear and tear but large ticket items that would impact the mechanical and safety features of a vehicle. If damage is discovered we do reserve the right to make a revised offer as we have to take any vehicle issues into consideration when pricing a car.

We take detailed notes, photos and videos of all our inspections. A member of our leadership team will do a full review to ensure your inspection was performed correctly, you were treated fairly, and everything was communicated clearly. If we made a mistake, we’ll gladly make it right.

We will be reaching out to you by phone to listen to your feedback and see how we can restore your faith in our business. We truly appreciate your business and look forward to speaking with you real soon.

Kind regards,
Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA - Lawrenceville, GA

Updated Jul 5, 2023

Hi John,

Thank you for taking the time to share your feedback and for choosing webuyanycar.com to sell your 2009 Audi A6.

We are certainly not in the business to rip off our valued customers and we're sorry to learn that you did not have a positive experience using our services. Our Leadership Team has tried reaching out to you several times and we regret that we were unable to reconnect and address your concerns directly. You should have received voicemails and emails from us.

At webuyanycar.com, our primary goal is to offer a convenient, quick, and stress-free solution for those looking to sell their car, while providing a fair and transparent evaluation process. Our team uses a comprehensive set of factors for vehicle valuation including make, model, year, mechanical condition, exterior condition, and indeed, interior condition. We strive to ensure our valuation is as competitive as possible given these conditions and the current market.

Unfortunately, there were quite a few issues that were not declared when you requested the online valuation estimate. Our records indicate that you did disclose the cracked rear bumper, but otherwise, you stated that the vehicle was in good physical and mechanical condition. In addition, you selected the upgraded "Premium Plus" trim level which has a higher value than the base "Premium" trim level on your Audi.

Our professional appraisal also discovered that the check engine light was illuminated, the air conditioning was blowing warm air, and a test of the vehicle's diagnostic computer returned numerous fault codes. It also alerted us to the fact that the trouble codes had been cleared 14 miles prior to arriving at our branch.

Our objective is to buy the car at a price reflective of its resale value, taking into account any issues which have a tangible impact on the resale value. Buying the car at a price that is fair to the customer and allows us to take a modest margin is the aim and we're sorry the price did not meet your expectations.

We remain committed to giving you a positive customer service outcome and our Customer Experience Team at corporate is also here to help. We value the opportunity to connect with you and find a way to restore your faith in webuyanycar.com. We would love to hear from you, and you can reach us at customerfeedback@webuyanycarusa.com.


Warm regards,
Nazel, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA - Lawrenceville, GA

Updated May 24, 2023

Hi David,

Thank you so much for the feedback and for stopping by our Lawrenceville, GA location for an appraisal of your 2015 Toyota Corolla.

We take great pride in our business ethics and never take advantage of a customer because of personal circumstances. We train our staff to deliver outstanding customer service with integrity and to appraise vehicles accurately.

We understand that you have received offers from other dealerships, and we appreciate that you took the time to explore all options before making a decision. We encourage our customers to compare offers and make an informed decision that works best for them. Please note that we constantly monitor the market to ensure that our offers are competitive, and we are sorry to hear that we were not able to meet your expectations on this occasion. It is highly unusual for us to be this far apart from our competitors.

We value honesty and integrity and are happy to explain any pricing decision. Unfortunately, there were several issues with the vehicle that were not declared during the online valuation process.

We discovered there were poor previous repairs on the passenger side rear exterior and the rear tailgate. In addition, the windshield was cracked and would need to be replaced.

A check of the CARFAX revealed that the vehicle was involved in a rear-impact collision with another vehicle and a report was filed by Florida Police on 11/21/2016. Whenever an accident is reported on the CARFAX, it does reduce the resale value. It's unfair but totally beyond our control.

Our objective is to buy the car at a price reflective of its resale value, taking into account any issues which have a tangible impact on the resale value. Buying the car at a price that is fair to the customer and allows us to take a modest margin is the aim and we're sorry the price did not meet your expectations.

We are committed to addressing your concerns directly and our Leadership Team has tried reaching out to you several times via phone and email to see if there is anything we can do to give you a positive customer service outcome. Please respond to us so we can do everything in our power to restore your trust in We Buy Any Car.

Our Customer Experience Team is also here to help. We would love to reconnect with you and you can reach us at customerfeedback@webuyanycarusa.com.


Warm regards,
Nazel, on behalf of webuyanycar.com