Received a 20 quart Choice mixing bowl for Christmas and like it so much I got the bigger set - all 9 pieces and picked up another few items while on the site. The deal breaker for me on purchasing... See more
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Review summary
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The ordering experience was good, but i was confused when it told me my address was not a valid address. I fumbled around some (don't know what I did exactly), but it finally accepted it. It's all goo... See more
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Easy to order, however the shipping cost was not revealed until you reached the checkout phase. I probably would have continued my search through other vendors if I was apprised of the high delivery f... See more
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Webstaurant is a great place to get big quantities of stuff. However the pkgs I’ve ordered have gotten lost, arrived totally open and everything missing. Maybe they need to package things better or sh... See more
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Company details
- Restaurant Supply Store
- Baking Supply Store
- Bar Restaurant Furniture Store
- Commercial Refrigeration
- Food Products Supplier
- Hotel Supply Store
About WebstaurantStore
Written by the company
Shop over 340,000 products from the largest online restaurant supplier and foodservice retailer!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Shop WebstaurantStore
Written by the company
- The Leading Distributor of Restaurant Supplies & Equipment
- Order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Sign Up for a WebstaurantStore Plus Membership!
Get FREE Shipping on 200K+ Qualifying Products with Your Plus Membership!
As a Plus member, you can enjoy additional discounts on our already low prices for just $99 a month! Spend $29 or more on eligible Plus items and your order will arrive fast with priority processing. Start saving today!
Contact info
United States
- help@webstaurantstore.com
- webstaurantstore.com
3.9
Great
3K reviews
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Easy to order
11 April 2026
Reply from WebstaurantStore
Thank you for being a WebstaurantStore customer!
Excellent service, but....
Excellent service, and my squirrels LOVE the peanuts (I have a lot of "mamas" to feed this year!). My only complaint is that some of the recent shipments have a LARGE percentage of empty hulls. What's up with that?
10 April 2026
Reply from WebstaurantStore
Thank your for your review, Georeanne! It's great to hear about your experience with our Customer Solutions team and your squirrels experience with our peanuts. I'll be sure to pass along your feedback regarding the empty hulls to the proper department so we can look further into this.
I ordered one box of beef tallow and…
I ordered one box of beef tallow and the delivery being a PLUS member is 42 dollars (cheapest ) just for adding one more box of tallow the delivery jumped up to 84 dollars and when I called no one could say why or help me lower that ;it’s a RIPOFF! This will most likely be the last time we do business!
9 April 2025
Reply from WebstaurantStore
Hi Tomas, we are sorry to hear that you were unable to receive assistance with this. Most of the items on our website ship with free or discounted shipping with an active WebPlus membership. Items requiring specialty packaging or an expedited shipping time, like perishable frozen or refrigerated items (the beef tallow) are excluded from free shipping.
It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses.
I had shipping issues which were…
I had shipping issues which were quickly resolved with a simple phone call .
9 April 2026
Reply from WebstaurantStore
Hi Ken, thank you for taking the time to leave a review and sharing your experience ordering from us at WebstaurantStore!
had parts we needed to fulfill our…
had parts we needed to fulfill our customers' needs .
9 April 2026
Reply from WebstaurantStore
Thanks for taking the time to share your experience shopping with us, Duane!
When you open the box the boxes is completely dirty and half of it is damage
When you open the box, there will be a box inside that box that is completely dirty smashed half a time the glasses is broken half of the pieces are not picked right or there wrong parts that don’t go with it or just not there altogether
4 November 2025
Unprompted review
Reply from WebstaurantStore
Hi David, we are sorry to hear that your package and glasses arrived in this condition. Please reach out to our Customer Solutions team at help@webstaurantstore.com or live chat with us at https://link.webstaurant.store/livechat.
Terrible service
Terrible service. Placed an order on March 25 because it was in stock. Since then no news on the order, no shipping, have called multiple times and still no furniture. After 2 weeks, ended up cancelling the order and going to another vendor that is reliable and responsive.
7 April 2026
Unprompted review
Reply from WebstaurantStore
Hello, we are sorry to hear about your experience shopping with us. We would like to hear more about this could you please send us your order number in the form we have requested here on Trustpilot?
The ease of ordering.
8 April 2026
Reply from WebstaurantStore
Thank you for your review, Paula! It's great to hear that you found the ordering experience easy.
Old Table New Again!
We ordered replacement legs for an old tabletop that we loved. When they arrived, 3 of the 4 legs were badly broken. I called and spoke with Zach and he was very receptive and sympathetic - he asked me to email pictures of everything that was in the box. He immediately sent another box of everything, and when it arrived only one of the 4 legs was broken, so I ended up with 4 good legs and all the parts. My table is fully refurbished!
The customer service I received from Webstaurant was courteous, prompt and without reproach! I cannot say as much for FedEx, unfortunately.
30 March 2026
Unprompted review
Reply from WebstaurantStore
Hi Paul, thank you for sharing your experience. We're happy to hear you found the customer service you received from Zach to be courteous, prompt, and without reproach.
Misleading descriptions on site
Wanted to order a custom steam hood. Even though their website doesn't say it, they will not quote for residential applications.
7 April 2026
Unprompted review
Reply from WebstaurantStore
Thank you for sharing this feedback, Doug. Our hoods are intended for commercial use only. Installing a commercial hood in your home voids the warranty of the product, which prevents us from being able to provide quotes for residential applications.
No person to talk to
No person to talk to, only chat. not helpful in resolving issues. After years of decent service. I guess company makes too much money so they don't really care to make things right.
25 March 2026
Reply from WebstaurantStore
Hi Peter, we apologize for the issues you experienced reaching out to our Customer Solutions team. I see you were able to get a return created this morning through chat with all additional fees waived. Please give us a call at 717-392-7472 if we can do anything to further resolve this for you.
This was for a residence but website…
This was for a residence but website required a business name.
Overcome but awkward.
6 April 2026
Reply from WebstaurantStore
Thank you for sharing this feedback. I will be sure to share this with the proper department so we can continue to improve the usability of our website.
Availability of the stem caster wheels…
Availability of the stem caster wheels I needed. In stock at a reasonable price.
6 April 2026
Reply from WebstaurantStore
We appreciate your great review! Thank you for choosing WebstaurantStore, and we look forward to working with you again soon.
Home owner reorganizing
I am a homeowner working on reorganizing. Over the past year, I have purchased 6 Regency shelving units (variety of sizes and finishes). Each time I order, I search for comparable shelving and end up purchasing from Webstaurant. The quality is excellent and delivery is prompt.
5 April 2026
Reply from WebstaurantStore
Thank you for your review! It's great to hear that you found the quality of our Regency shelving units excellent and that our delivery was prompt.
Reply from WebstaurantStore
Hi John, thank you for taking the time to leave a review and sharing your experience ordering from us at WebstaurantStore!
Great product at a very good price.
4 April 2026
Reply from WebstaurantStore
Thank you for your review, Richard! It's great to hear that our items meet your expectations.
Reply from WebstaurantStore
We understand your concerns with your shipping prices, Kathleen. Since we are a wholesale website, typically the more you purchase at a time, means a lower shipping price per item. We don't build our shipping prices into our products, in order to keep our prices low for those buying in bulk.
Reply from WebstaurantStore
Hi Clara, thanks for sharing your experience and for taking the time to leave a review!
Website made ordering easy
Website made ordering easy, just wish shipping prices could be better, especially for small orders.
3 April 2026
Reply from WebstaurantStore
We are glad to hear that you found our website easy to use and we appreciate you choosing WebstaurantStore! We understand your concern regarding shipping prices for small orders, have you checked out our WebPlus program? Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription. Check it out here: https://www.webstaurantstore.com/plus/
Reply from WebstaurantStore
Hi Holly, we're glad you found the website easy to order from and that you find our product selection and pricing wonderful.
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